Fairfield Inn & Suites Charlotte Matthews

Hotel for the most part hotel was clean, and employees were friendly. Breakfast in the morning could have been extended a bit later than 9:30 should have been until 11:00, not like you had to prepare for a lunch hr. because you don't serve a lunch or a dinner unfortunately. Breakfast was very unorganized and not kept stocked or clean. The room was very disappointing for several reasons. Not enough counter space, only one night table between beds, just a small desk area which the coffee station and phone was set up on (which by the way..coffee was terrible). Bathroom did not have enough storage or counter space for belongings, needed some drawers to store things. Shower was horrible. I have never been asked in a hotel if I wanted room service, I thought that was automatic??? I put out small garbage cans in hallway after second day and never got them back. Walls in the hotel were so thin, you could hear everything from adjoining rooms, which by the way kept us awake all night. I asked the cleaning girl to please do our room the next morning....but that never happened. Time to check out, there wasn't a luggage cart available to cart down to the lobby. Receptionist, explained there were only two for the entire hotel and must be in a room from other guests. But did not offer to send a valet up to help us with the luggage. All and all, Not very happy with my choice of staying at your Hotel. Will not be returning to a Fairfield Inn again.

I would have given five stars but I heard traffic all night..Hotel is very clean and staff was great. Breakfast was eggs,bacon,toast,bagles,waffles,muffins.

Nice hotel. Room was clean, comfortable bed, a/c cold, hot & cold breakfast offerings. Overnight clerk was very nice. Hotel keeps main doors locked in the evening & you need to be buzzed in which is an appreciated safety measure. Would definitely stay here again.

I hardly slept the entire night. This was no fault of the property but the room above me was stomping/jumping/banging on the floor the entire night. There appeared to be a very large group of children on a sports trip and apparently some were unattended. Noise in the hall. Doors slamming, etc. There was a car parked on the side of the building where my room was that was blasting music during the night after I had gone to bed. No fault of the staff but the stay was terrible.

The door is closed in the night, and only the staff can open the door for guest, that make me feel safe. The breakfast is good.

The property was convenient to Charlotte and the nearby communities I was visiting. The staff was professional and accommodating. The hotel was clean, I have no issues with the care of the room or facilities. The pool was nice, but there weren’t towels for use at the pool. My only complaint was noise. The room above us had guests running around, stomping, laughing, and yelling throughout the night. I notified the front desk, it quieted briefly, but the stomping, running and occasional loud laughing and conversation and yelling carried through until about 1:30 AM. It quieted enough that each time I nearly called the front desk I stopped because they stopped long enough for me to think they were done for the night. Initially when I called, the staff had offered to move us, but my kid was already asleep. So, I was hopeful that the other guests would be more considerate once they were notified that they were being disruptive. I was too optimistic. Breakfast was a pretty standard affair, no complaints there. The dining room was nice, the kitchen area was clean and well maintained. I requested a late checkout, and the staff accommodated it, thankfully since we had a rough night with the noise. Unfortunately, the conference room booked for Sunday morning with loud music blasting… so much for resting before our return trip home. Noise aside, the accommodations were very nice. The staff did try to recover our experience. I probably wouldn’t rebook here though.

Could not turn heat beyond 73 degrees on a cold January day; Shower curtain too short caused water to pool on bathroom floor; sink had slow drain.

Nice clean comfortable hotel. Friendly employees. Good breakfast. Quiche, scrambled eggs, small bottles of milk, baby yogurts. As well as breads and cereal. Could hear noisy neighbors more than would like. But not horrible.

Everyone was nice, room and hotel were clean, breakfast was good - not 5 start but did not expect it to be - but was better than other places we have stayed at.