The Vine Hotel

What a lovely place! Friendly staff, great spacious family room, easy check in/out. Very modern, clean rooms, powerful shower and comfortable beds. Easy access into Skegness and Ingoldmells and surrounding areas. Would definitely recommend and would return👍

Be careful when you book this prisony looking place its all not what it seems, as far a I am aware its run by a bunch of scammers and thieves! My boyfriend and I were looking for respite of a few days away as my dog has recently died and Ive been through a bad time going through a divorce, i noticed this place was a cheap getaway for 3 nights, so I booked it. Then about an hour after I booked this, my boyfriend texted me to say that he`d found a hotel on Skegness beachfront for a bargain price and had booked it, unbeknown to me! So I immediately cancelled this "Vine" hotel, then I suddenly realised that they had taken the full payment of £180 for the 3 nights!!, it came up red on my phone. Totally devastated, i felt sick, I finally got through to *********** who had advertised the hotel online, and told them of my predicament, they said I should be able to get the cancellation refund back , they were very kind and considerate and kept trying for me, and they emailed the hotel as they failed also in trying to get through to speak to somebody for help and advice. This property`s landline was ringing no reply over and over again, and also the mobile number went through to an answerphone of someone called "Mackenzie" , I left numerous messages to try and explain, leaving me very frustrated, Im still trying 3 days later. This is terrible customer service and it looks like ive lost my money, for good, as this hotel gives you NO SUPPORT., OR NO CONTACT. A warning to others, as I`m still feeling hurt as they havent even bothered to get back to me, Its taken away the shine to a few comforting days away, as Im out of work at the moment, and will never get the money back. Surely they cant be treating all their customers like this, i cant imagine what its like inside the place with no customer care, in the meantime, AVOID, AVOID, AVOID, spend your money somewhere else.

We have been here before yet not had the carvery. This time visiting chapel with our doggie we had the carvery…… it was absolutely delicious 👌 Had lots of carveries over the years, but by far this was the best. And the staff are all so welcoming and lovely too. Definately worth a visit wether passing by or making a special trip just for the carvery.