Home 2 Suites by Hilton Phoenix Chandler

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Easy fast check in. Rooms were big and cozy. Would 100% stay here again.

We was bombarded by emails to check in a head of time to skip face to face check in. But I am handicapped and often checking in on a computer or mobile device dont see that and gives us a room I did not reserve. The girl with color hair seemed to be bothered she had to check us in. I know hotels cant control guest but the fire pit in front had guys loudly having a conversation the little league kids did not need to hear. We rushed to get our luggage so my daughter did not have to hear this loud conversation. The hotel decor seemed cluttered and messy. With many long term-live in guest. We got to our room where there was used soap in the bath tub and the drain was sitting on a shelf dirty, the curtain did not close, no bedding for the pull out, no clean soap bars, black streaks on the ceiling and the carpet was dirty with stains. We talked to the front desk they said someone would be up at 9 am to fix things and that never happned. The girl also told us to fix our own drain. Read well because this place says once booked you can not change reservations including if you buy the insurance off *******. Thank goodness we were only there 2 nights and the Marriott was booked up. The breakfast was oatmeal with toppings, some bread items, yogert, oranges and warmed up pre-made preservative laden sasuage egg sandwich or a egg and potato bowl or an egg white frozen omelet. We asked the front desk for local activitys he gave us a paper of costly non family activities in the area.

The hotel itself great. Very clean and modern. The only thing I'd note was that the reception host was not friendly at all. She was very monotone and barely acknowledged me when I arrived and stood in front of her. Later that night I called the front desk and asked for extra blankets and she had a lot of attitude like it was a bother. Other than that, I'd say my stay was great.

We like the pet friendly atmosphere. Kitchen was nice. The guy at the front desk was not at all sociable. Replace him with a puppy.

Very nice hotel! However, we were told that our room would be cleaned after 4 days and we had to go to the front desk to get the room cleaned. The 2nd and 3rd floor ice machines were not working. When we asked about the machines we were told that people were using a lot of ice. Our stay was for 8 nights and not once did those machines work. However, the 1st floor machine did work. We were on the 3rd floor for all 8 nights. I did not appreciate being blown off!

Property was great room was great.. only thing is the bathroom door doesn't lock and the neighbors dogs were barking all damn night long. But the staff was great and accommodateing and overall great place. Thx.

Extremely disruptive for all nights and we left a night early and stayed at another location (competitor). No “Sorry” “what can we do to help”…..nothing. Stayed there before with no issues….wont stay there again.

An excellent stay with all the amenities we needed and more. The rooms are spacious and left plenty of room for our children to stretch out. The facility is very well maintained and was decorated quite nice for the holidays. The breakfast options were great and unlike other hotels. Breakfast sandwiches, scramble bowls, frittatas, huge muffins and classics like cereal and waffles were available every morning as well as coffee 24/7. We would love to stay here again in the future.