Hotel dekat Ekklesia Church, Central Jakarta

The decor of the hotel is very fresh, modern, and aesthetically appealing. You can take pictures at every spots and corners. The staff service are excellent. The breakfast is decent, enough options to fill you. The bed are comfortable and I love the fact that they have laundry room. That is the main plus point for us. We did not try the other amenities like the gym and tennis court but they do look very well-maintained. On the other hand, just tiny little things, it would be great if the hotel provide hangers for the guests. It’s a bit challenging without it. Love our cute room as well.

Came for business trip.book for my business partner.they satisfied with this hotel.the good for them is mercure always provide smoking room.

Changed 4 times before we settled in our room. At first, they put us in the old unrenovated room that smelly and feels very much creepy. Then they so called upgrade to deluxe room which also very creepy with strong damp carpets smell. At last, we have to top up almost double the amount we paid just to move to the renovated floor. They should have just tell us from the beginning instead if wasting almost an hour for us to go up and down to change room at almost 11pm! Hospitality & service of the housekeeping, bell boys & restaurant staff are excellent, but the from office could be better. Close by museum, Monas, easy to get taxi.

Very good swimming pool area. Room is very comfy and spacious. We ordered butter chicken from Room Service and it was very delicious. At the lobby, receptionists offered cookies which is very nice gesture.

The hotel is conveniently located near Tanah Abang, within walking distance if you're willing to walk. It's easy to get a ”bajaj” right in front of the hotel, and booking a Grab to Plaza Indonesia or Grand Indonesia is also very convenient. McDonald's is within walking distance, making it handy for late-night snacks. Sarinah is just across the street, with plenty of food options available nearby. Although we booked the same type of room, one room turned out to be larger than the other. The bed and pillows were comfortable. The breakfast selection was limited but sufficient.

I did not really have any time to try out the amenities. The rooms are nice, a tad small but is okay for short stays. Needs to have a upgrade in terms of TV, boiler and Minibar. The walls and floor makes the hotel seem very old despite having the Pullman name. Should really consider doing some works on the hotel. The staffs are nice and amazing but the telephonr line seems to have a lot of distortion so it was not easy to communicate well.

This time, I won't review the hotel itself, as the whole of Indonesia already knows that this hotel is very beautiful, clean, and perfect. I just want to give a brief review of the service from the staff based on my observations, not as a guest staying there. Oh yes! Before that, for everyone's knowledge, I own a travel agency, and I booked rooms at this hotel for 2 nights for my clients, who are two VIP families from Kuala Lumpur, Malaysia. They stayed in rooms 1701, 1703, 1709, and 1711. It's usual for me to personally accompany VIP clients to their chosen holiday destination, and this time they chose to go to Jakarta and Bandung. Naturally, the Grand Hyatt was their top choice. On the morning of the second day they stayed here, I arrived at the hotel as early as 7:00 am to check if my clients had gone down to the café for breakfast, but upon checking at the front desk, it turned out they were still in their rooms. At this time, I started interacting with one of the café staff members, whose name I forgot to ask. I inquired if there was any possibility of purchasing a drink at the café while waiting for my guests to come down for breakfast. Unfortunately, the staff member said there were no transactions during that time as it was reserved for hotel guests to have breakfast until 10:30 am. Understanding the rules of every hotel, I then asked if there was a place for me to wait. He then led me to a dining table outside the café and offered me a drink. I was very surprised because he offered me a glass of hot latte (I hope the hotel does not take action against him for giving me a free drink 😁). This kind of service can truly win the hearts of customers and greatly increase the likelihood of them returning. Thank you.

From the moment we arrived at the hotel, the service was absolutely impeccable. We were warmly welcomed at the front desk with a refreshing drink and pleasantly surprised with an upgrade to a room overlooking Bandaran. Upon entering our room, we found a thoughtful anniversary surprise waiting for us. One evening, while dining at the hotel restaurant, they delighted us yet again with a special anniversary cake. There wasn’t a single thing I could fault about this hotel—service, location, and ambiance were all perfect. A heartfelt thank you to Jennifer, Shifa, Yani, Palma, and Salvina for their exceptional care throughout our stay!

Excellent location with exceptional service. Everyone from the person welcoming us  at the entrance upon arrival to the last person who bid us goodbye had done so sincerely with a smile. Will definitely come back to stay!

The rooms are clean, comfortable, with a modern concept, making you feel at home. The staff service is friendly, fast, responsive and professional, making your stay very enjoyable. The location is strategic, the facilities are complete, and the breakfast is really delicious. The best hotel I have ever stayed at