Ulasan Hôtel Mercure Carcassonne la Cité

It was a pleasant stay, the hotel was nice , the bed clean , cozy and the corridors smells very good !!! ❤

Room was pretty small. We particularly booked Mercure for comfort however this didn't happen. The room was warm and the air condition did not work which gave us a terrible night sleep.

We enjoyed our weekend in the hotel. Well situated just outside the old town with views of the towers from our room. We loved the pool area. We only ate breakfast in the hotel, but it was plentiful, fresh and set us up for the sightseeing to follow. We were disappointed the shower gel bottle was finished which suggested it had not been checked before we arrived, but this was quickly resolved. Staff were pleasant and patient as I tried out my rusty french!

Very beautiful location , excellent services, great staff

For those who want to spend their time exploring the walled city, this hotel is a 5-10 minute walk away. Parking is provided in two outdoor lots, but spaces are not monitored for those occupying more than one space and getting a space seems to be a matter of luck. Don’t count on the included parking being available or convenient. There is, however, sufficient room for large delivery trucks to arrive at 0200 to deal with laundry. That happens right outside hotel rooms so be prepared for an interrupted sleep. The rooms are spacious, clean and well equipped. The maintenance and housekeeping staff are friendly, helpful and responsive. The breakfast is a disappointment with few choices, uncomfortable seating, and staff that seems unhappy to be there. Do not eat dinner at the hotel. It is overpriced, with mediocre food and the same uncomfortable chairs and unhappy staff. Front desk staff is inconsistent, with some friendly and helpful and others bordering on rude and hostile. There are better choices, I think.

酒店地理位置優越，就在中世紀古堡附近，走路過去5分鐘。酒店房間乾淨整潔舒適，酒店員工服務熱情，推薦的餐廳也不錯。

Très bien situé Calme

The hotel is within 5 minute walk of the Narbonne Gate of the medieval citadel of Carcassone. We had a lovely view of this amazing fortification from our room. The staff was very friendly and helpful. The restaurant was charming and very good. Absolutely perfect location if you are driving.

Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.

Hotel in very good condition and relatively close (on foot) to the citadel; good sized and comfortable rooms; the attendants are not the friendliest but they do their job; breakfast somewhat weak, comparable to other lower category hotels from the same hotel chain. Parking ok, but not very big. Very good a la carte restaurant menu for dinner.

We love the room. It was spacious room with the view of Carcassonne Fortress. We enjoy our trip. Thank you

Well placed to explore Old City and new town on foot. Unusual to find a hotel so close that includes parking on site.

Very impressed by the facilities and particularly the excellent staff - friendly, helpful and kind !.

Friendly and helpful staff. There are only 3/4 taxis in the area and on arrival at the airport we could not get one. We rang the hotel who arranged it. The staff told us they were going to undertake a major renovation over the winter. We have stayed before here and could not fault it. In terms of location it’s immediately below the castle and a five minute walk.