SLS Cancun Hotel & Residences

Where do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.

作為攜程的鑽石會員，説幾句真心話：1.攜程對海外酒店的品控非常垃圾，而且跟酒店合夥欺詐消費者。2.4000多人民幣一晚的含早餐房間，再三同攜程確認是好早餐。但是在用早餐期間酒店在不告知的情況下，一頓早餐收費1500多比索相當於700多人民幣。3.攜程收到反饋後居然説我點了早餐以外的收費早餐，提出給100元代金券安撫。再三溝通後攜程還是車軲轆話反覆推脱不以正面解決。4.攜程這種夥同酒店欺詐消費者的行為必須到消費者協會投訴曝光

入住體驗極差，服務態度惡劣。房間標識洗髮水的器皿裝的是消毒水，拿消毒水洗了頭髮才發現。該酒店不負責，一點處理結果都沒有，後來攜程補償一點。大家別去修

The hotel is nice, clean, good service, the restaurants just missing gluten free options and there is not beach to enjoy, its sad.

Very clean, upscale accommodations, great staff and beautiful grounds. I absolutely enjoyed my stay. I chose the king superior, ocean view. I also took full advantage of the restaurants and infinity pool.

the room balcony was useless, was adjacent to loud hvac, could not sit outside. dont book room 310

Was overcharged many times and had to catch multiple charges that had already been paid. Very frustrating and ruined our experience... won't be coming back as each water was 20 dollars

I liked the property. The only concern I had it was a lot of noise in the second floor were we stayed early in the morning every day

Beautiful, private location with fabulous view and access to a private beach. The hotel and spacious rooms are tastefully decorated in contemporary style and the staff is very attentive and make a real effort to enhance the experience of the stay.