Sunscape Star Cancun

As a young couple from England, we visited in December over Christmas and overall had a lovely time. Every night we ate in one of the different restaurants and each time we felt like we was going ‘out for a nice meal’. The ambience, staff and food in the restaurants is top notch. When you arrive at the resort you are asked to download an app which you can do pretty much anything on like ordering room service, it was easily accessible & straight forward to use. The rooms - the bed is like sleeping on a cloud, it was amazing! Our original room was on floor 7 & this was spotless and made up in the evenings, however we was moved due our AC being broke. The room was the exact same but definitely not as much effort put in. The evening entertainment wasn’t great and if we hadn’t got talking to a larger group of people & ventured out of the resort in the evenings we would have been bored. We upgraded to the preferred club & as a young couple with no children this was definitely worth it, the rooftop pool is gorgeous, heated and the views are immaculate. The breakfast in the Bluewater Grill is also amazing. On Christmas Day they tried to get us to reserve a table at the buffet at a minimum of $300 which we did not do. We found this slightly disappointing as we’d come away for Christmas not expecting to have to pay out for more. We ate in the Italian restaurant as included in the all inclusive and the food was delicious, we are glad we chose to save our money! The resort itself is extremely safe. It’s clear that a lot of work goes on behind the scenes to keep the resort looking lovely and it really does show. We were extremely impressed. We would like to personally give our gratitude to the following individuals who have made our holiday memorable. Jimmy at reception, Eduardo (Mexican restaurant) David (rooftop waiter), Angel (Italian restaurant waiter), Rueben (Bluewater waiter) Richard (Bluewater waiter).

Modern design, good food, but... Narrow beach, not the Caribbean turquoise blue due to seaweed ( see photo - visited late Dec 2024), friendly staff that are overworked and can't keep up, chaos with restaurant booking and serving food, crazy lineups for the surf pool or Rock climbing. Food was also decent not 5 star. Overall... Corporate trying to cut costs and it shows.

Dreams Vista Cancun has a lot to offer, but you must know exactly what you are looking for thought. In our case (couple) , a relaxing worry free, full service week off it was. It is a ''must '' to go with preferred club in this case .This said, room service/rooftop restaurant à la carte & preferred rooftop pool are excellent. The rest of the amenities are more ''family'' orientated. Did not see much of the entertainment so I will not give any rev. on this. If you are looking for a beach with unlimited walking, this is not the place. There is small beach area that just might be enough for you. Overall the resort is beautiful, decorated with taste ! Room was amazing, corner suite with awesome balcony & view!

Loved this resort. The beach was great and the beach swings were very cool! Loved yoga every morning at the gazebo.. such a cool resort. Restaurants were awesome and loved the entertainment team.. Samuel and Rubi brought so much energy! Loved it here

Dreams Vista went beyond our expectations for a winter getaway. Place was clean, well maintained and stocked with anything we could have asked for. Adam and Carlos and Rosalina @Portofino and Rodrigo @Bluewater Grill (made our trip, amazing service red carpet treatment thank you). It's staff like you that will keep us coming back and bring friends and family with us. Marlene we didn't forget you you kept our home away from home so clean.. I highly recommend if picking a resort in Cancun you come to this one the staff made it hard to leave. You will be missed. Thank you for everything, truly you work hard for everyone out there.

Jessica from the rooftop is the best human ever- she is so kind and welcoming and truly makes a difference to your stay. The whole preferred staff was wonderful- from check-in check out to the servers on the rooftop- Dania especially but also Sergio and alexi. Also the manager of blue water who loves Chelsea football team and the main waiter there, I apologize I don’t recall their names. The manager of preferred Maria were all wonderful as well as Rosa and Omar.