emerald avenue, Cameron Highlands, Pahang, 39100, MalaysiaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.2/5
Luar Biasa
11 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi4.3
Fasilitas4.1
Layanan4.1
Kebersihan4.2
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Semua ulasan(11)
Ulasan positif(10)
Ulasan dengan foto/video(4)
Buruk(1)
Deena S
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Des 2023
Keluarga
28 ulasan
5.0/5
Fantastis
Diposting pada 4 Feb 2024
Memang TERBAIK.
1. 3 bilik dengan total 5 katil Queen. Simply boleh tidur dengan selesa untuk 10 pax. Semua bilik besar n katil sangat selesa.
2. Semua bilik ada bilir air masing masing.
3. View dari Balcony sangat superb
4. Wifi laju.
5. Ruang tamu n ruang makan yg luas n sangat selesa
6. Kitchen lengkap dgn alat memasak dan juga Coway.
7. Lokasi mmg terbaik
VERY RECOMMENDED!!!
Tanggapan dari Properti: Thank you very much ๐. Looking forward to welcoming you again.
Tamu
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Mei 2024
Keluarga
4 ulasan
1.5/5
Diposting pada 21 Jun 2024
My recent stay at this hotel was nothing short of a disaster. Here are the key issues we faced:
1. Unhelpful Owner: Getting a room confirmation was an ordeal. Despite the check-in time being 3 PM, we only got access at 3:30 PM after repeated requests.
2. Unbearable Odor: The entire apartment had a stench that was simply unbreathable. It made our stay extremely uncomfortable from the moment we walked in.
3. Horrible Toilets: The condition of the toilets was beyond horrible. Itโs something I would rather not elaborate on, but it was the worst Iโve ever seen.
4. Flooded Kitchen: The kitchen was full of water due to an unknown leak and had an equally unbearable smell.
5. Immediate Departure: We had to leave the apartment within 30 minutes. This sudden change of plans cost us an additional SGD 750 to book a new hotel, as it was a long weekend and accommodations were scarce.
6. Poor Customer Support from Trip.com: Trip.com has been unhelpful in negotiating a refund. Their response has been disappointing, with repetitive messages claiming the owner did not agree to a refund. Itโs suspicious how they communicated at midnight, as I sent an email at 3 AM and got a response by 5 AM.
This experience was a costly and distressing ordeal, and I would strongly advise against booking this hotel.
Terjemahkan
Tanggapan dari Properti: Thank you very much for your feedback, I have asked my staff to understand the actual situation at the first time I received the problem, and there is no problem mentioned above, the water leakage problem in the kitchen is based on the residual water left after the dampness or mopping the floor, and the smell problem I also understand that it is not the problem of our room itself, it is from other places at the time. After that, we also cleaned up again, and cleaned up completely. We apologize for any unpleasantness caused to you and we will continue to work hard to improve our services.
Tamu
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Mei 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 2 Jun 2024
5 star facilities
Terjemahkan
Tanggapan dari Properti: Thank you very much ๐. Looking forward to welcoming you again.
HWGAN
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Mei 2024
Keluarga
10 ulasan
4.2/5
Luar Biasa
Diposting pada 19 Jun 2024
Good strategic location, within walking distance to Centrum. Apartment is fully equipped with utensils for cooking if wanted.
Terjemahkan
Tanggapan dari Properti: Thank you very much ๐. Looking forward to welcoming you again.
Suresh
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Nov 2023
Keluarga
1 ulasan
3.7/5
Diposting pada 3 Des 2023
Location: Perfect as middle of Cameron. Easy to access Mall and variety of foods.
Service: Firstly, the owner or management gave wrong location. Secondly, the key was located on P1 post box but lift at P2. Thirdly, at Lift B got 1 lift only, need to wait for very long to go to Homestay.
Cleanliness: No complaint on it.
Facilities: All good as the management prepared food amenities with fridge, cooker and electric stove. Other than that bed and room amenities perfect but the Entertainment system sucks, the TV useless for Indians as only got 1 channel to access other than that the TV and Room Fan remotes malfunctions. The balcony table is not there as on example.
Anyway, i loved the location with surrounding entertaining areas and view from the balcony and window.
Terjemahkan
Tanggapan dari Properti: Thank you for your feedback. We apologize for any inconvenience caused and are committed to improving our services. We are glad you enjoyed our location and facilities. Looking forward to welcoming you again.
Pei Xin
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Sep 2023
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 29 Okt 2023
will recommend friends to rent here, good environment and very cold, good services, near Cameron Centrum, easy to find food shop, everything is convenient๐
Terjemahkan
Tanggapan dari Properti: Thank you very much ๐. Looking forward to welcoming you again.
Muhammad Firdaus Hussein
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Sep 2023
Keluarga
39 ulasan
5.0/5
Fantastis
Diposting pada 21 Okt 2023
Great place to stay. Value for money. Suitable for family vacation. Near to Centrum mall and walking distance
Terjemahkan
Tanggapan dari Properti: Thank you very much ๐. Looking forward to welcoming you again.
Khairul
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Jul 2024
Keluarga
3 ulasan
5.0/5
Fantastis
Diposting pada 10 Agt 2024
Nice place, strategic location
Terjemahkan
Tanggapan dari Properti: Thank you very much ๐. Looking forward to welcoming you again.
Eddy Dazler
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Jun 2023
Bepergian dengan teman
13 ulasan
3.5/5
Diposting pada 26 Jul 2023
Location was good.. but the property just nice.. and the property responsibilities was at 8/10 for helping me during check in and check out
Terjemahkan
Tanggapan dari Properti: Thank you very much ๐. Looking forward to welcoming you again.
Tamu
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Nov 2023
Keluarga
8 ulasan
4.5/5
Sangat Baik
Diposting pada 25 Jan 2024
love the location, easy access.
Terjemahkan
Tanggapan dari Properti: Thank you very much๐
Tamu
Moonight Luxe Suite, Jalan Emerald Cameron
Menginap di Nov 2023
Keluarga
5 ulasan
3.7/5
Diposting pada 7 Mar 2024
Nice place
Terjemahkan
Tanggapan dari Properti: Thank you very much ๐. Looking forward to welcoming you again.