Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
The service I received was nothing short of appalling. Due to a system glitch, my booking was made for the incorrect date, and I was unable to cancel or amend it. Despite promptly rebooking through the same platform and at the same hotel, my request for a refund was outright denied. While I understand policies are in place, this level of rigidity felt deeply unfair and, frankly, inhuman. The customer service team was completely unhelpful, offering no meaningful assistance or solutions. Adding insult to injury, the hotel itself had initially indicated they would honor the refund request, only to later backtrack or be overridden by the platform.
This experience has left me extremely dissatisfied, and I would strongly advise others to avoid booking through this platform. If you must book, I recommend going directly through the hotel’s website, where you may find more flexibility and reliable support. Save yourself the frustration and choose a service provider that values its customers and understands the importance of fairness and empathy.
Selengkapnya
Terjemahkan
Tamu
Queen Room dengan Two Queen Bed - Bebas Rokok
Menginap di Nov 2024
Keluarga
1 ulasan
1.0/5
Diposting pada 16 Jan 2025
Honestly, things were okay until they charged us extra for what I think was unnecessary. Some staff were kind, others not so much. They really were trying to squeeze a buck out of anything they could & it showed.
Terjemahkan
SimonBM
King Room - Bebas Rokok
Menginap di Mar 2024
Sendiri
4 ulasan
5.0/5
Fantastis
Diposting pada 26 Mar 2024
The hotel is a standard one for the price with good facilities and excellent customer service. I will always use the hotel.
Terjemahkan
6/20
Tamu
King Room - Bebas Rokok
Menginap di Sep 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 5 Sep 2024
Excellent service from even before checking in, rang for the shuttle from the airport arrived within 15mins, excellent driver loads of information and pleasant small talk. Lovely room Very welcome after a long day travelling and what a good night sleep. Breakfast was very good in a pleasant area. All the staff were very helpful and made the start of our holiday. Thank you very much only sorry it was just 1night.
Terjemahkan
Tamu
King Room - Bebas Rokok
Menginap di Jul 2024
Bepergian dengan teman
3 ulasan
3.5/5
Diposting pada 12 Sep 2024
The location is good. The room is clean and nice. But there is not enough space for Breakfast.
Terjemahkan
Tamu
Queen Room dengan Two Queen Bed - Bebas Rokok
Menginap di Jun 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 18 Jun 2024
The room is clean and staff was very kind and helpful. Shuttle bus runs every 30 minutes, and it was convenient. Breakfast was simple, but it was not bad.
I recommend this hotel.
Terjemahkan
Tamu
Queen Room dengan Two Queen Bed - Bebas Rokok
Menginap di Jun 2024
Bepergian dengan teman
1 ulasan
4.7/5
Menakjubkan
Diposting pada 11 Jun 2024
all of the staff was, SO NICE. We got an early check-in, to our pleasant surprise. The free airport shuttle was an added bonus. The beds were comfortable and clean, as were the rooms in general. I docked a point due to no walkable access to more than one restaurant, so we utilized A Lot of Lyft rides. Other than that. We had a very pleasant stay. Thank You!! 😊
Terjemahkan
Pengguna Anonim
King Room - Bebas Rokok
Menginap di Jun 2024
Pasangan
8 ulasan
5.0/5
Fantastis
Diposting pada 19 Jul 2024
Great location, clean with full amenities.
Spacious with great shower.
Terjemahkan
Tamu
King Room - Bebas Rokok
Menginap di Feb 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 1 Mar 2024
Everything was great - clean rooms, comfy bed, great breakfast, convenient shuttle to airport, very friendly and helpful staff - EXCEPT, in a hotel with “no smoking “ signs all over, we opened our room and were greeted by a very strong smell of cigarette smoke. We arrived after midnight and had to leave early, so I did not request a different room, and boy do I regret that decision. I had the worst night of sleep ever- the smoke smell was so strong. So if you plan to stay here, be sure you don’t get room 217, and ask if the room you are assigned was ever a smoking room. That’s all I can figure is what happened here. I would be very leery of staying here again based on what happened, and in spite of all the nice amenities the hotel offers.
Good location, free shuttle bus, good breakfast, bed is good. Service are good.
Terjemahkan
Tamu
Menginap di Mar 2023
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 23 Mar 2023
It was a great experience that I have enjoyed. Staff was really. Breakfast was good and appetizing.
Terjemahkan
Tamu
King Room - Bebas Rokok
Menginap di Agt 2023
Sendiri
13 ulasan
4.0/5
Luar Biasa
Diposting pada 20 Agt 2023
The bag breakfast in the morning was disgusting. A stale blueberry muffin and and really green banana is not my idea of breakfast.
Terjemahkan
Amaranta Reynoso
Queen Room dengan Two Queen Bed - Bebas Rokok
Menginap di Jan 2024
Keluarga
3 ulasan
5.0/5
Fantastis
Diposting pada 19 Jan 2024
Excellent service, super nice bed and spacious room.
Terjemahkan
Tamu
Menginap di Jun 2023
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 29 Jun 2023
The facility was super clean and organized. The staff was very helpful, friendly, and professional. They all were able to help us out in a timely and efficient manner. They went out of their way to make sure that we had bags for breakfast since we left so early in the morning. The shuttle service and location is a bonus. Very convenient having the shuttle service and close proximity to the airport. I recommend this hotel and 100% would stay here again!