Atlas International Hotels

Ulasan Atlas International Hotels

Atlas International Hotels

2 Mohammed Roushdy st, Opera Sq, Abdeen, Cairo, Cairo Governorate, 11613, EgyptLihat Detail Hotel
Atlas International Hotels
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1 malam

Ulasan Tamu tentang Atlas International Hotels

7.4/10
57 ulasan
Ulasan terverifikasi
Lokasi7.5
Fasilitas6.9
Layanan7.8
Kebersihan7.4
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Semua ulasan(57)
Ulasan positif(30)
Ulasan dengan foto/video(6)
Staf ramah(8)
Buruk(6)
Katya.Nefedova
Superior Double Room
Check-in Feb 2025
Keluarga
3 ulasan
10.0/10
Fantastis
Diposting pada 9 Mar 2025
Hotelnya meninggalkan kesan yang menyenangkan. Kamar baru saja direnovasi, semuanya sangat bersih. Kami tiba lebih awal dari waktu check-in, tetapi mereka mengakomodasi kami dan memperbolehkan kami check in dan meletakkan barang-barang kami di kamar lebih awal. Saya memesan kamar dengan tempat tidur berukuran king, tetapi kami tidak nyaman tidur di ranjang yang sama. Saya bertanya apakah mungkin untuk menyediakan kami kamar lain, dengan dua tempat tidur terpisah. Kami diperlihatkan dua kamar, dengan satu tempat tidur besar dan dua tempat tidur terpisah, dan diminta untuk memilih kamar mana yang lebih nyaman bagi kami. Sarapannya prasmanan, sangat lezat, banyak sayuran hijau, sayur-sayuran, dan salad. Kafe ini memiliki pilihan berbagai hidangan penutup dengan harga terjangkau - kami merasa puas. Namun sayangnya, ada juga beberapa sisi buruknya: Internet di lantai tidak berfungsi, kami melaporkan masalahnya, mereka berjanji menyelesaikan masalah tersebut, tetapi pada akhirnya masalah tersebut tidak terselesaikan. Untuk terhubung ke Wi-Fi dan tetap berhubungan, kami harus menghabiskan sepanjang malam di lobi. Ditambah lagi, telepon di kamar untuk menghubungi resepsionis tidak berfungsi. Kami juga melaporkannya. Kami diberitahu bahwa seorang karyawan akan segera datang kepada kami dan memperbaikinya. Kami menunggu, tapi tak seorang pun datang. Perlu juga disebutkan bahwa AC hanya bekerja dalam mode dingin, dan Anda hanya bisa menghangatkan diri di bawah selimut, karena ruangan sangat dingin. Meskipun negara ini hangat dan tidak memiliki musim dingin yang sesungguhnya, cuacanya cukup dingin di malam hari di bulan Maret. Meski ada kekurangannya, kami merasa puas. Saat kami check out, kami diberitahu bahwa kami telah melupakan beberapa barang pribadi di kamar. Terima kasih banyak telah mengembalikan barang dengan jujur! Mereka membantu dengan koper di pintu masuk dan keluar.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you so much for your detailed and thoughtful review. We're delighted to hear that the overall impression of the hotel was a positive one. It’s great to know you appreciated the cleanliness, the early check-in, the flexibility with room selection, and the quality of the breakfast and desserts. We're also glad our team was able to return your forgotten item and assist you with your luggage — your satisfaction means a lot to us.We do, however, sincerely apologize for the inconveniences you experienced. The issues with the Wi-Fi, the room phone, and the air conditioning are not up to our standards, and we truly regret that they were not resolved during your stay. Your feedback has been passed along to the relevant departments for immediate follow-up and improvement.We appreciate your understanding and your kind words despite the shortcomings, and we hope to have the pleasure of welcoming you back for an even better experience in the future.
Fatmaahmedabdul
Superior Double Room
Check-in Mar 2025
Keluarga
1 ulasan
10.0/10
Fantastis
Diposting pada 11 Mei 2025
The staff were incredibly kind and helpful throughout my stay. They went above and beyond to make sure everything was comfortable. Highly recommend and will definitely be returning
Terjemahkan
Tanggapan dari Properti: Thank you so much for your kind words! We're truly delighted to hear that our team made your stay comfortable and memorable. Your recommendation means the world to us, and we can’t wait to welcome you back again soon!
Tamu
Superior Double Room
Check-in Apr 2025
Pasangan
4 ulasan
10.0/10
Fantastis
Diposting pada 29 Mei 2025
Best location,delicious food, comfortable place
Terjemahkan
Tanggapan dari Properti: Thank you so much for your kind words!We’re thrilled to hear that you enjoyed the location, loved the food, and felt comfortable during your stay.Looking forward to welcoming you again soon at Atlas Hotel – your home in Cairo! 🌟
Tamu
Superior Double Room
Check-in Sep 2024
Pasangan
1 ulasan
4.0/10
Diposting pada 7 Nov 2024
I had a bad experience with this hotel. I paid for double superior room, but was given standard room instead. The toilet seat wasn’t attached properly to the floor and when flushing, it leaked out and smelled bad. However, when checking out, they admitted that they were wrong by giving me different room category, and promised to compensate when booking with them again. I booked a stay again later on. However, when arriving to check in, they had me waiting for 2 hours due to fixing the LED light. Overall, unorganized and unprofessional service.
Terjemahkan
Tanggapan dari Properti: I had a bad experience with this hotel. I paid for double superior room, but was given standard room instead. The toilet seat wasn’t attached properly to the floor and when flushing, it leaked out and smelled bad. However, when checking out, they admitted that they were wrong by giving me different room category, and promised to compensate when booking with them again. I booked a stay again later on. However, when arriving to check in, they had me waiting for 2 hours due to fixing the LED light. Overall, unorganized and unprofessional service.
Tamu
Check-in Mar 2025
Bisnis
7 ulasan
10.0/10
Fantastis
Diposting pada 16 Apr 2025
Great hotel and friendly staff
Terjemahkan
Tanggapan dari Properti: Thank you so much for your lovely review!We’re delighted that you enjoyed your stay and appreciated our friendly team.Can’t wait to welcome you back again soon at Atlas Hotel – your home away from home! 🌟
Tamu
Kamar Single dengan Bathtub
Check-in Jun 2024
Sendiri
1 ulasan
10.0/10
Fantastis
Diposting pada 24 Jul 2024
Good stuff
Terjemahkan
Tanggapan dari Properti: Thank you! 😊We’re glad you had a good experience. Looking forward to welcoming you again soon at Atlas Hotel! 🌟
Yuanyuan317
Superior Double Room
Check-in Apr 2025
Pasangan
16 ulasan
7.5/10
Diposting pada 7 Mei 2025
一開始入住的時候差點沒給我整崩潰 這麼破的門還有廁所 我瞬間想逃離 後來盒攜程溝通 幫我處理換了間大房子 這一看才想我訂的房型嘛 不然真的一分鐘都待不下去了
Terjemahkan
6/11
Tanggapan dari Properti: Thank you for sharing your experience. We're truly sorry for the initial inconvenience you faced—it’s certainly not the impression we want to leave. We're glad that with Ctrip's help, we were able to find a more suitable room for you. Your feedback is very valuable, and we’re working hard to improve our facilities to ensure every guest has a comfortable stay from the start. We have changed all the points that you mentioned in the review. Thanks for helping us to progress.
Aleksandr
Check-in Feb 2025
Pasangan
9 ulasan
8.5/10
Luar Biasa
Diposting pada 22 Mar 2025
Хорошее расположение, вежливый персонал, простые, но вкусные завтраки по типу шведский стол. Номер попался старый, но уютный. Испортили хорошее впечатление только волосы на простыне (********?), было очень неприятно.
Terjemahkan
6/8
Tanggapan dari Properti: Thank you for your feedback. We're glad you enjoyed the location, our polite staff, and the simple yet tasty buffet breakfast. We’re also happy to hear you found the room cozy despite its age. However, we sincerely apologize for the hair on the sheet — this is certainly not up to our standards, and we understand how unpleasant that must have been. Your comment has been shared with our housekeeping team to ensure this doesn’t happen again. We appreciate your honesty and hope to welcome you back for a better experience next time.
Mmmeiledi-
Check-in Feb 2025
Bepergian dengan teman
36 ulasan
9.0/10
Sangat Baik
Diposting pada 28 Apr 2025
由於部分樓層在裝修,所以會有施工聲音,打前台電話半個小時處理好,也是由於裝修所以會有大灰塵,不過整體比較熱情,交通便利,所以選擇連住三四晚
Terjemahkan
Tanggapan dari Properti: Thank you for your honest feedback. We sincerely apologize for the inconvenience caused by the renovation work during your stay. We’re glad to hear that our team responded quickly and that you still felt welcomed and comfortable. We truly appreciate your understanding as we work to improve our facilities, and we're happy you enjoyed the convenient location. We look forward to welcoming you again under better circumstances.
AHMAD
Kamar Single dengan Bathtub
Check-in Apr 2025
Bisnis
2 ulasan
9.0/10
Sangat Baik
Diposting pada 30 Mei 2025
ممتاز جدا ومريح وانا اشهد هذا الفندق على اسمه من الاستقبال الطيب وخدماتهم الحلوه ومميزات ممتازه جدا
Terjemahkan
Tanggapan dari Properti: شكرًا جزيلًا لك على كلماتك الجميلة! نحن سعداء جدًا بأن إقامتك كانت مريحة وأن خدماتنا نالت رضاك. نسعى دائمًا لتقديم الأفضل لضيوفنا الكرام، ويسعدنا أنك شعرت بذلك. نتمنى أن نراك قريبًا مرة أخرى في فندق أطلس – بيتك الثاني في قلب القاهرة. 🌟
Tamu
Superior Double Room
Check-in Mar 2025
Keluarga
1 ulasan
4.5/10
Diposting pada 24 Apr 2025
كانت الغرفه فاسحه ... لاكن لا يوجد مروحة شفط في الحمام .... ولا يوجد احذيه للحمام .... ولا فاين وعند الطلب يقولون لا يوجد ... وكذلك المويه بس حبتين مدة الاقامه كاملة عند الطلب قالو ما فيه بس اول يوم نحط حبتين .... فقط الكهرب ينقطع بستمرار واعمال الصيانه داخل الفندق سباك ونجار من الفجر شغالين ... الاهم ازعاج الممرات وهو ازعاج مرررره ومتعب ... الي يبحث عن الراحه اوصيه بعدم السكن فيه .... اما الي يبي القرب من وسط البلد هو يعني من الفنادق الكويسه
Terjemahkan
Tanggapan dari Properti: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the discomfort you experienced during your stay. The issues you mentioned—such as the lack of bathroom ventilation, limited amenities, noise, and maintenance disruptions—are truly regrettable, and we understand how they impacted your comfort.We’re especially sorry that your stay coincided with necessary renovation work. These renovations were essential to improve the hotel for all our valued guests—and we’re happy to inform you that they are now fully completed. We’re committed to providing a much better experience moving forward.We’re glad to know you appreciated our location in the heart of the city, and we hope to welcome you again in a quieter and fully refreshed environment.
Mohammad
Superior Double Room
Check-in Mar 2025
Sendiri
1 ulasan
10.0/10
Fantastis
Diposting pada 3 Mei 2025
رايع جدا والأروع التطبيق الذي قمنا بالحجز عن طريقه تريب كم والدي اول مره أتعامل معه وسيكون تطبيقي المفضل لجميع حجوزاتي طيران وفنادق في جميع سفرياتي باذن الله
Terjemahkan
Tanggapan dari Properti: Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that Trip.com made your booking process smooth and enjoyable. We’re also honored to have hosted you and your family. We look forward to welcoming you again on your future travels, God willing!
Vanessa
Superior Double Room
Check-in Feb 2025
Sendiri
8 ulasan
9.5/10
Menakjubkan
Diposting pada 31 Mar 2025
Das Personal war so freundlich, das Frühstück richtig lecker und vielfältig. Die Lage einfach top. Ich habe mich im Hotel sehr sicher gefühlt .
Terjemahkan
Tanggapan dari Properti: Thank you so much for your wonderful review!We’re truly happy to hear that you enjoyed the breakfast, felt safe, and appreciated our friendly staff and prime location.Your kind words mean a lot to us, and we can’t wait to welcome you back to Atlas Hotel for another great stay! 🌟
Henouze
Check-in Mar 2025
Pasangan
14 ulasan
8.0/10
Luar Biasa
Diposting pada 10 Mei 2025
J'ai passé un séjour agréable surtou le personnel de réception c'était très sympa
Terjemahkan
Tanggapan dari Properti: Merci beaucoup pour votre retour chaleureux ! Nous sommes ravis que vous ayez passé un agréable séjour parmi nous, et que notre équipe de réception ait contribué à votre satisfaction. Au plaisir de vous accueillir à nouveau très bientôt !
Liuzhoupengyuyan
Superior Double Room
Check-in Jun 2024
Lainnya
109 ulasan
5.0/10
Diposting pada 2 Agt 2024
缺點:衞生狀況堪憂,被褥有上一任顧客的頭髮沒有處理乾淨。酒店周圍的環境複雜,不建議晚上出門,不安全; 優點:有早餐,工作人員服務態度很好,房間有洗髮水沐浴露,有一個陽台可以曬衣服;
Terjemahkan
Tanggapan dari Properti: Thank you very much for your honest and detailed feedback.We sincerely apologize for the hygiene issue you encountered—this does not meet our standards, and we are already taking corrective action with the housekeeping team to ensure it doesn’t happen again.Regarding the surrounding area, we understand your concern and always recommend guests take appropriate precautions when going out late at night in any major city.On a positive note, we’re glad you appreciated the breakfast, room amenities, friendly service, and the balcony.We truly value your comments and hope to welcome you again with a much-improved experience.