The Westin Buffalo

房間不錯，但早餐非常坑爹，比無早餐的房間每晚加了800塊，結果根本不是自助早餐，是給一張15美元的代金劵，在遠高於市價的餐廳選購食物，選完還要交税，交完税服務員還會管你索要小費（而且餐廳服務員的態度不怎麼樣，比酒店前台差遠了），太差了

酒店在downtown，本來是無敵的環境，但是樓下居然有一個bar！大晚上從11:00pm到夜裡2:30，黑人就開始扎堆放很吵的音樂！請大家選酒店這點要慎重啊！我要求換房間，酒店説100%booked了，所以衹能忍受黑人的吵鬧一直到凌晨2:30！另外就是酒店床單不太乾淨，相比後面住的Boston的威斯汀，這裏的衞生差了很多。

機器人服務好高科技

The start was amazing, room was clean and modern, and the room service breakfast was great. This is our new preferred hotel in downtown Buffalo.

I called and made sure there would be late night food options as I was on an 1100 mile trip with 2 dogs. Requested 2 turkey sand at 11:30 pm uoon arrival. Was told it would take 1.5 hours but still I agreed. Called 45 min later to tell me they ran out of food- i called back and asked if they had anything- i ordered what they said they had available abd even flatbread and fries arrived an hour later. It was inedible, really. No apology, no discount - the staff there varies greatly in customer service. I have stayed there 8 times a year for 10 years on my way to Vermont. This hotel can cost $615 nightly when busy. I can get better customer service at a much cheaper place. Bye bye Marriott. How hard would it have been to refund $58. Never asked for one in the oast- geez

Linens need to be updated. Had towels that were tattered and frayed. Staff is always friendly and helpful. Connected parking garage is a plus. Plenty of dining options in the area.

The property is very lovely. Our room was super clean. Nice showers, big tv and a nice kitchen . Beautiful views and lots of space in the room !

Immaculate hotel. All around good service.

GREATEST EXPERIENCE IN BUFFALO THE BEST EXPERIENCE STAYING AT A HOTEL IN BUFFALO RIGHT IN THE HEART OF EVERYTHING DEFINITELY WILL BE BACK AND THE WESTIN WILL BE MY INLY CHOICE FROM NOW ON.