Maple Tree Budget Apartments

We recently stayed at Mapple Tree Hotel and had a terrible experience due to a serious security and responsibility issue. On March 2, 2025, we entrusted our luggage to the hotel’s supposedly secure storage room after check-out. This area is locked and managed by the reception staff. However, when we returned to pick up our bags, they had disappeared—stolen from inside the hotel. The hotel does not have a proper system to track who leaves or picks up bags, making theft easy. Despite their staff controlling access to the luggage room, they claim they are not liable and they refused to assist in retrieving our belongings. Instead of acknowledging their failure, they told us we should have specifically asked for a separate "safe storage," which was never mentioned as an option when we left our bags. No hotel should offer a baggage storage service if they are not capable of keeping it secure. Their refusal to help after our belongings were stolen shows a complete disregard for customer security and satisfaction. If you value your belongings, do not trust this hotel with anything valuable. Better yet, avoid staying here altogether. There are many hotels that take security and customer service seriously—this is not one of them.

The appartment : •extractor was not working ( when you cook become foggy place ),really bad. •Only they give 1 towel per person ( we stayed 5 days ) if you want a extra towel you have to pay 3€ extra per towel.You have a was machine on the toilet but you have to buy powder ( definitely you have to spend money extra anyhow ) •Calefaction is warm during the day, during night was freezing every day ( we spoke with them about it and their answer was : its working , even they didnt came to check ) . •The bed was unconfortable and i felt painful in my back when i woke up every single day (need to change matress as soon as possible ) • The staff is not polite . •They took deposit 50 € by card and after 5 days leave the country I receive back ( better take the deposit by cash like many places ,is more fast and simple ,they have a cleaner in the floor every morning...cleaner check the room when the clients leave ,call reception to confirm and give the deposit back in hands ). •You have to leave the room at 10 ,if you want stay till 13:00 h ( 3 hours more ) you have to pay 25 € ( but if you are not before 10 at receptionto give the keys they will charge 25 € even if you are not going to be in the room ). Unfortunatelly , totally dissapointed .

I've given this accommodation one star as giving it zero wasn't an option. I stayed with a group of nine others, spread over three rooms, for three nights. Upon arrival, we were asked to pay a refundable deposit of 50 Euro, per person, to cover any damages, which seemed reasonable and fairly standard. No one accompanied us to the rooms, which made me feel uneasy, particularly when I saw the pre-existing damage to the skirting boards in our room, however, this didn't prove to be the problem. We checked out on the Monday morning and as our flight wasn't till the evening, returned later to pick up our bags and meet the airport transfer. At check-out, we were told the deposits would be transferred back electronically in the afternoon, however, by the time we left, this still hadn't happened. A week late, in response to inquiries by the organizer, we were told the deposits wouldn't be being paid back, as someone had smoked in one of the rooms. Even if this was the case, which I emphasize, we dispute, it would have caused no extra costs for the accommodation provider and certainly not the 600 Euro that they have pocketed. In summary, only stay here if you are prepared to forfeit your deposit for some imaginary infraction.

Nice spacious apartments in a good location for amenities/ town centre/ River. The downside to these apartments is they take 50 euros per person deposit and then don't refund it. We took photos of rooms and left them as clean , ( if not cleaner ) than when we arrived. After a couple of weeks waiting for refund, they told the organisers we left rooms damaged. Utter rubbish They seem to be of the attitude that because its a one off visit, we wouldn't go back to complain. Although it was a stag do the rooms were left perfect. 600 euros is a lot to be stolen by this company.

Nice apartment spacious and comfy apart from you pay for AC location is ok for public transport but the district it’s in is a bit run down there are shops bars and restaurants close by. Taxi from airport was 25 euros. It’s about a 25 minute walk from the Danube and 30 mins by public transport to the thermal baths.

I booked an apartment with Maple Tree Budget Apartments and pay for it in December 2022. Instead of this, they gave me a service room, dirty, with spiders in the corners, dust, and without air conditioning, although I had reserved a room with air conditioning included. They asked for additional money for air conditioning without bothering to check that the room was not equipped with an air conditioner. When I brought to their attention the unpleasantness, they informed me that they did not have time to clean the room. For months????? From the way the room looked, it was clear that they had not cleaned it for at least 3 months. Regarding the air conditioning, since the room was not equipped with an air conditioner, they suggested that I either take my luggage and leave if it doesn't suit me, or book a new room at a much higher price. To all this, I would add the rudeness of the staff and of the front desk manager. Finally, I wonder if the discrimination they applied to us was based on gender or nationality. Or both.