Premier Inn Bristol City Centre (Finzels Reach)

The location is good and convenience.

The WiFi at this hotel never works. The kiosks never work. The hotel is clearly understaffed and everyone is suffering for it. Always having to get keys re cut. Older blonde woman walks around likes she owns the place and obviously never helps and makes everyone uncomfortable.

We had a family stay March 22nd for 1 night. The staff were very friendly and helpful throughout our stay. We had a beautifully clean room, which was so comfortable. We had plenty of tea and coffee in the room, along with plenty of towels and extra pillows. We had a wonderful night's sleep here, and we would definitely stay again.

Excellent stay, spacious and spotless bedroom, very comfortable beds and pillows, sparkling clean bathroom with hand soap and hand shower gel/shampoo, soft towels. Tea/instant coffee & kettle. Decent storage (hanging area and one drawer) but plenty of space in the room for bags etc. Second floor room facing busy street on Friday night - sound proof windows allowing uninterrupted sleep. We chose this hotel for its location walking distance to the station (10-12 min - to catch airport flyer bus) and Cabot circus & city centre shops (5min through Castle Park). Street food market right in front of the hotel on Friday lunch time, few restaurants & bars in the alley going to the canal (Hawkins Lane), 10 min walk to Queens square/harbourside with lots of coffees/restaurants/bar. Friendly and welcoming staff. This is our second stay in this hotel - excellent value for all it has to offer.

Stayed in a family room at maximum occupancy (2 adults, 2 kids and a baby. Have stayed in 4 other PIs in the last 6 months and this has definitely been the best. Room was slightly larger, maybe a foot wider and longer and it made all the difference. No skimping on kit - eg usually only get 2 mugs for the adults and got 4. Room was clean and well serviced. Breakfast buffet was relaxed and well stocked. Bag storage was useful on arrival and departure and easy to request. Every member of staff we came into contact with was friendly and helpful. Great location with a brilliant street food market right outside on Friday lunchtimes! One slight niggle was the shower occasionally got an airlock in it which required a lot of jiggling to get the flow back to normal. Also would prefer the handheld shower option when travelling with young children as easier to hose them down at the end of a busy day! But I'm being picky - for the price paid, the comfort of the room and the approach of the team, this is a great PI and we'll definitely stay again here when we return to Bristol.

Really enjoyed our stay here while visiting my brother in Bristol :) the rooms were clean, beds were comfy, and the staff were excellent - I’d like to shout out Sammy, she was incredible at accommodating my youngest brother’s dinner requirements every evening, and it was a pleasure to have such a personable staff member we could look forward to speaking to every night.