Hotel dengan Sarapan Pagi di Cape Town

The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.

The hotel is located in the city center shopping pedestrian street. It has been renovated, no luxurious lobby but clean and comfortable; no catering but breakfast above average. Overall, this hotel can make the guests feel at ease and cost-effective.

Saya baru-baru ini merasa senang menginap di DoubleTree by Hilton Cape Town - Upper Eastside, dan saya harus mengatakan itu adalah pengalaman yang menyenangkan dari awal hingga akhir. Hal pertama yang menarik perhatian saya adalah pemandangan menakjubkan yang ditawarkan hotel ini. Apakah Anda sedang menikmati hidangan di restoran atau bersantai di kamar Anda, pemandangannya sungguh menakjubkan. Lokasi hotel memberikan perspektif unik Cape Town, dan saya terpesona oleh pemandangan kota. Staf di DoubleTree by Hilton Cape Town - Upper Eastside benar-benar luar biasa. Dari saat saya berjalan melewati pintu, saya disambut dengan kehangatan dan profesionalisme. Tingkat layanan selama saya tinggal secara konsisten sangat baik. Anggota staf tidak hanya efisien tetapi juga berusaha keras untuk memastikan bahwa setiap kebutuhan terpenuhi. Keramahan mereka yang tulus menambahkan sentuhan pribadi pada keseluruhan pengalaman. Salah satu fitur yang menonjol bagi saya adalah fasilitas parkir yang aman. Mengetahui bahwa kendaraan saya diparkir dengan aman di lokasi memberikan rasa nyaman tambahan selama saya menginap. Terbukti bahwa hotel ini memperhatikan keamanan dengan serius, sehingga berkontribusi terhadap rasa aman dan ketenangan pikiran secara keseluruhan. Sekarang, mari kita bicara tentang sarapan – sungguh luar biasa. Variasi pilihan yang tersedia sangat mengesankan, memenuhi berbagai selera dan preferensi makanan. Kualitas makanannya terbaik, dan penyajiannya menambahkan sentuhan kecanggihan. Aman untuk mengatakan bahwa sarapan saja adalah alasan yang cukup untuk mempertimbangkan hotel ini untuk masa menginap Anda di Cape Town. Sedangkan untuk kamarnya, sungguh luar biasa. Perhatian terhadap detail dalam desain dan perabotan menciptakan suasana yang nyaman dan mengundang. Tempat tidurnya sangat nyaman, memastikan tidur malam yang nyenyak. Kebersihan dan pemeliharaan kamar juga patut diperhatikan, mencerminkan komitmen hotel dalam menyediakan standar akomodasi yang tinggi. Kesimpulannya, pengalaman saya di DoubleTree by Hilton Cape Town - Upper Eastside melebihi harapan saya. Kombinasi pemandangan yang menakjubkan, staf yang luar biasa, parkir aman, dan sarapan yang luar biasa menjadikan masa menginap yang tak terlupakan. Apakah Anda mengunjungi Cape Town untuk bisnis atau liburan, saya sangat merekomendasikan mempertimbangkan hotel ini untuk pengalaman yang benar-benar menyenangkan dan nyaman.

I received excellent service from the staff in the hotel . The most outstanding service was from Mustapha, he helped me on two occasions with the safe, which was giving error codes. Over and above this after I had left the hotel, I had a package arriving late that I could not receive. Mustapha shared his personal Whatsapp number with me to organize the package to be returned to the seller. I have not received such excellent service in some years of staying in hotels outside of South Africa. Thank you!

We booked the same room again on the 25th. Then we requested to check out at 1pm. We didn’t hear anything from no one. This morning at 10am there was knocking on our door. The lady said its time to check out. I said mo cause we requested to check out at 1pm. She went ahead and said there are extra fees and she will ask the front desk. 5min later knocked again on the door. Says no we cant stay and have to check out at 11am(note this was at 10:20am) when she told me, I went ahead and told her this is on them and we requested to leave later. She left, next minute, a man came back. All arrogant. Told me why didn’t I pack up my bags the previous night. Also said that if I dont leave cleaners will come. I said its okah they can come but I might still be busy packing up. He said if thats the case they can help me put my stuff outside. I told him I dont like the tone he is using and being aggressive. He said hr not aggressive but he definitely was and threatened me with security that will escort me out. He left and came back(note I was in my towel) he said he left me in my towel and I am still the same( note I took a shower, busy packing up stuff in the room as we came from abroad and had a lot of baggage) he said he is calling security. Then my husband came out of the room and told him why he using that tone with me and he been listening to him the whole time! This man immediately changed his whole tune when he saw my husband. So inappropriate! And disrespectful! Will definitely will not be staying here again.

Pros Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price. Staff were very good Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before). The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel). Nice views over capetown in some rooms and a mountain view from the back. Room has heating and air con for all seasons. Cons As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust. I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist). Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter. The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience. Overall, I would stay again and recommend the hotel which is in a quiet location.