Hotel dengan Sarapan Pagi di Nantes

At arrival we were welcomed by Anthony who helped us entering the street of the pedestrian zone and the parking lot. Fortunately there were still parking spaces , there are 10 in total, if available it is free. That’s a plus! What a service. He helped us check in show us around. When our safe has a technical failure he sorted a solution providing a new one. The hotel is in the middle of the centre 2 minutes from La Cigale. Good breakfast with self service nespresso coffee and the best madeleine. What disappointed me was the inappropriate frugality of the amenities. Why one bottle of 500 ml mineral water while we are with 2 persons? How much does this cost? And used Rituals toiletries from previous guests? Seriously in a 4 star hotel. When questioning they came with 2 new mini bottles but in the end give me one new bottle to replace the half used one. Why so stingy? When informing it was because of sustainability and to prevent waste. A good cause but why bothering using mini toiletries at all and not change to use only large bottles of refillables? It feels a bit half-hearted and unable to choose between customer service and thriftiness.

Jolie déco excellent rapport qualité prix à côté de la gare et du tramway !

I was in Nantes for the Rugby World Cup game between Japan and Argentina The location is good, the welcome from the staff was good and the breakfast was cafeteria style. When I arrived I was told that I had booked two rooms which I certainly had not and this is still in dispute with Trip! I had an early flight the next morning and booked a morning call at 3am and a taxi for 4am. I never received the 3am morning call but did wake up early to discover that one of my flights had been cancelled so I went down to Reception to cancel my taxi as my airline had re-booked me on a later flight. I reached reception at around 3:30 to find in unattended. I eventually found a cleaner from Emliss Propriorty Service who spoke very basic English and I speak no French. After trying to explain that I wanted to cancel my taxi he got on the phone and spoke to someone else but as I speak no French I was unable to understand what was going on. So a frustrating stay for an international event

I checked in and when I went to the room I was assigned, there was somebody already in there! So I had to go back down with all my things to get another room. Also there was a guy who was drunk or mentally unstable (or both) in reception who was bothering guests (including me) and the staff did not do anything to get rid of him. Once I finally got my own room it was small but comfortable & clean enough, although the double bed was in fact two singles pushed together, so the bed was not as comfortable as it could be and would be bad for couples. Overall I was disappointed by the experience.

Loved the huge suite room. Good view . Amazing patio / lobby. And the hotel setting. Pity we need to pay an extra 10 euro to join next door gym & pool

Staff were friendly and very helpful. Apartment was excellent as was the view from the windows. Lots of space to relax in and plenty surface area for cooking and serving dinner (nice big wooden table). Would have given it 5 stars (rather than 4) for amenities except we had difficulty operating the cooker (neither of us had used an induction hob before and didn’t know that we needed to match the pot size with the ring/hob size and so it kept turning off confusing us). It was for my birthday and the staff had put happy birthday balloons on the bed and that was a nice touch. It was a good birthday and I enjoyed the space, wine and food we cooked. Shower was also noticeably nice.

The room and hotel was really clean. It is located in an accessible location. Walking distance from the train station. The staff were all really friendly and very helpful. Checking in and checking out was really easy and I thoroughly enjoyed my stay there. Something I really appreciated that they are really environmentally conscious. Just something for everyone to take note will be that toothbrush and toothpaste is not offered. Also, some small things that could be better would be that the railing for the towels seem to be coming off. However, these were really minor issues that we faced.

I went for an oversea training in Nante and spent 2 weeks in this hotel, I chose this hotel is mainly because of their flexibility on Trip.com and the price is within company requirement. The location is good, around 15 mins walk to city center, and door step to Tram station. The service and cleanliness are just normal, the facilities are quite old school, especially the TV. It's a stand TV, really ”long time no see” this kind of TV in a hotel. Have wardrobe, no safe box or lockers, shower cubicle is small. However, as what we always say, you get what you paid for. There was one day the cleaner helped me clean the room then left my window opened (wide open mode), I'm staying on level 2 (1st floor as per the lift), if someone want to climb up, will be very possible. The 2nd time room cleaning didn't have this issue, so I guess it's the first cleaner forgot to close my window. In addition, the first cleaner never re-fill the toilet roll for me, at first I thought here need to purchase toilet roll (as a budget hotel), so I bought some tissues on my own. Then 2nd time room cleaning, the cleaner left me 2 more toilet rolls... then I realized, the hotel is providing toilet rolls, just the 1st cleaner forgot it. In conclusion, the 2nd cleaner is good, the 1st cleaner is a forgetful person. On my checkout day, there was a crazy women smashed the reception desk. this is not hotel's fault, they were calmly solving this problem. They are quite professional, just a bit unlucky. In general, my suggestion is, for business travel here is not a good choice, better choose a more secured place to stay. If for personal short stay, you can consider it as a budget choice.