Hotel dekat HAB GALERIE, Nantes

The room is OK size but it has got a bath and shower which is a good thing. The location is kinda perfect as it is in the city centre. The Gym is basically a small room with 2 yoga matts. There is a sauna tho which we did not bother to use it as it has not got any shower nearby and it is like 5 minutes walk to get back to the room.

Jolie déco excellent rapport qualité prix à côté de la gare et du tramway !

At arrival we were welcomed by Anthony who helped us entering the street of the pedestrian zone and the parking lot. Fortunately there were still parking spaces , there are 10 in total, if available it is free. That’s a plus! What a service. He helped us check in show us around. When our safe has a technical failure he sorted a solution providing a new one. The hotel is in the middle of the centre 2 minutes from La Cigale. Good breakfast with self service nespresso coffee and the best madeleine. What disappointed me was the inappropriate frugality of the amenities. Why one bottle of 500 ml mineral water while we are with 2 persons? How much does this cost? And used Rituals toiletries from previous guests? Seriously in a 4 star hotel. When questioning they came with 2 new mini bottles but in the end give me one new bottle to replace the half used one. Why so stingy? When informing it was because of sustainability and to prevent waste. A good cause but why bothering using mini toiletries at all and not change to use only large bottles of refillables? It feels a bit half-hearted and unable to choose between customer service and thriftiness.

I was in Nantes for the Rugby World Cup game between Japan and Argentina The location is good, the welcome from the staff was good and the breakfast was cafeteria style. When I arrived I was told that I had booked two rooms which I certainly had not and this is still in dispute with Trip! I had an early flight the next morning and booked a morning call at 3am and a taxi for 4am. I never received the 3am morning call but did wake up early to discover that one of my flights had been cancelled so I went down to Reception to cancel my taxi as my airline had re-booked me on a later flight. I reached reception at around 3:30 to find in unattended. I eventually found a cleaner from Emliss Propriorty Service who spoke very basic English and I speak no French. After trying to explain that I wanted to cancel my taxi he got on the phone and spoke to someone else but as I speak no French I was unable to understand what was going on. So a frustrating stay for an international event

The room and hotel was really clean. It is located in an accessible location. Walking distance from the train station. The staff were all really friendly and very helpful. Checking in and checking out was really easy and I thoroughly enjoyed my stay there. Something I really appreciated that they are really environmentally conscious. Just something for everyone to take note will be that toothbrush and toothpaste is not offered. Also, some small things that could be better would be that the railing for the towels seem to be coming off. However, these were really minor issues that we faced.

I checked in and when I went to the room I was assigned, there was somebody already in there! So I had to go back down with all my things to get another room. Also there was a guy who was drunk or mentally unstable (or both) in reception who was bothering guests (including me) and the staff did not do anything to get rid of him. Once I finally got my own room it was small but comfortable & clean enough, although the double bed was in fact two singles pushed together, so the bed was not as comfortable as it could be and would be bad for couples. Overall I was disappointed by the experience.