I was very disappointed with my experience at this hotel.
As soon as I opened the door to the first room, there was an unpleasant smell. I understand that the building and rooms may be older due to the location and country, but the kitchen was extremely outdated. One of the cabinets was broken, and one of the panels in the living room area was also damaged. I took pictures and showed them to the person at reception and asked for another room. Initially, I was told there were no other rooms available. After some time, I went back and insisted, and I was eventually given another room.
The second room was better. The strange smell was still present, but the kitchen and bathroom were in better condition. However, the Wi-Fi also did not work properly. I had to move close to the door to get a connection, and only after connecting there could I move back to the bed or desk and use my computer. This was very inconvenient, especially since I was in the city for a congress and needed a reliable internet connection.
The breakfast was the most disappointing part of my stay. I paid extra for the breakfast service, but there were very few options. The eggs did not seem fresh and appeared to be the type of processed or pre-prepared eggs that come ready-made in a box. Overall, it was one of the worst hotel breakfasts I have experienced, and the price they charge for it is definitely not justified by what is offered.
On my last day, I had to leave around 5 a.m. While waiting for my Uber, I took a cup of orange juice from the machine. The person at reception immediately told me that I could not take it because it was for breakfast. I explained that I had paid for the breakfast service and was only taking a cup of juice. I found this particularly disappointing, especially because the hotel seems to closely control how much juice guests can take.
I was in the city for a congress, and I mentioned this hotel to some of the other people attending. Through those conversations, I realized that the other hotels in the area were much better and newer, and definitely offered better breakfast options. Knowing this, I regret choosing this hotel.
I honestly do not understand how this hotel has a 4-star rating. This was my first experience with an Adagio hotel, and unfortunately, based on this stay, it will also be my last.
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