Ulasan Premier Inn Leicester (Braunstone)

Typical premium inn All good for business trip

Comfortable rooms and great staff... and about that.... This morning, their breakfast cook called in sick and Zoe seized the opportunity to show what she is made of. She calmly got the kitchen going, all on her own, greeted customers and cooked breakfast as if she did it every day. Calm and collected. This is what customer service is about and an outstanding effort. Well done and thanks for the bacon sandwich.

Had some issues at first but Nadine look after us and got everything sorted. She is really helpful and went to maximum lengths to make sure our stay was as good as it could be. Nadine needs a promotion........................................

We had issues with meal allowance and one off of the workers nadine lovely lady helped uz out with sorting the booking out great help she was very polite and helpful just want to say thanks to nadine .......................................

We had issues with the meal allowance Nadine managed to sort it out straight away after about an hour. It was really nice sitting out the front as the beer garden has a bit of a suntrap Really helpful and friendly service. Nice bar area and restaurant.

Stay at this hotel en route to Wembley, and have stayed several times. Great hotel and the staff are brilliant. Always make you feel welcome. Special thanks to Sharon for the lovely note in our room. Great touch. Food is really good too. Hope to be seeing you in May!! Thank you for everything.

Great welcome from Emma the Hotel Manager and room request arranged by Sharon. All the team gave great service too. Best hotel stayed st in the area and our go to one when travelling between Portsmouth and Yorkshire. Room clean and great breakfast. Did not use restaurant in evening.

Bed always very good Position of place very good for our needs that side of Leicester Relatively quiet surroundings Staff very helpful and friendly and remembered we'd been before Room very clean Extra small towel and glasses provided quickly when we asked for them

I’ve stayed at this Premier Inn numerous times, however this stay was a little unusual. A couple of days before my stay I received a phone call from a lady employee asking if I had any special requests for my room. To start with I thought it was a prank, as most Premier Inn rooms are identical. The lady also asked if my visit was for any kind of special occasion. Still thinking I was being pranked I played along and explained that I was going to be attending my parents 60th wedding anniversary celebration. After the call I thought no more of it, until I checked in and found a personalised note in the room saying they hoped we enjoyed the 60th anniversary party, and enjoyed our stay. In addition to this there was also a Mothers Day gift (as we were there on Mothers Day). Both nice touches, and something I’ve never experienced before at a Premier Inn. Not sure if this is a new company policy, but it was very well received. Finally, I often visit Leicester and always stay at this Premier Inn as it’s always spot on and never have any problems parking.

My dad's bungalow was flooded in January & had to move in to the premier inn Braunstone & he has only just moved out ( March ) he wants to say a big thank you to all the staff they really looked after him he felt very spoilt ! He has asked me to name Sharon, Nadine, Emma, Zoe , Nika, Lauren, Ben, Jordan,Mike, Leanna, Agatha, Jasuen And all the cleaning staff.

After 5 weeks worth of stays this year I wouldn't hesitate to book again. The rooms are clean and warm as expected when staying at a Prem. The beds are as comfy as they should be and the showers are brilliant. The staff are all lovely and welcoming, the food again absolutely spot on for the money, only gripe is the vending machine in the reception is a bit ambitious with it's pricing (£4 for a bag of skittles), thankfully there is a Lidl over the road for your snacking needs. The restaurant is undergoing a makeover so some nights the service isn't as quick as you would expect and some drinks aren't available but any restaurant that can cater to this amount of customers whilst still maintaining a good atmosphere and a fairly robust choice of grub can't be marked down in my books. It is an older Prem and isnt quite as flash as some of the bigger city's but overall it's been a wonderful 5 weeks and I've thoroughly enjoyed my time here.

I wish I could review the hotel and Observatory restaurant separately. When you read reviews criticising the restaurant, believe them. The hotel was good, solid, Premier Inn, with the new even more comfortable beds (I think) and a great, friendly receptionist when I arrived. These are the notes I made in the restaurant, having eaten (most of, I was hungry and, being on a business trip, didn't have time to stop elsewhere) the worst breakfast I've ever been served. "Left standing at reception for several minutes despite there being literally only one person dining. Staff chatting to someone behind a screen, the "someone" was the person who finally spotted me. Card machine printer struggled once someone did come to serve me so it took a while to pay Bacon microwaved, anaemic, soft, not even 1% crispy Sausage just about cooked but casing still chewy in places Poached eggs - one literally still had raw, clear albumen, not just "snotty", the other egg virtually hard boiled. How is this even possible?! Tomato barely seen a grill, probably microwaved Mushrooms dried out, hard and chewy in places Hash browns good! Apple juice in jug must be diluted, it's so pale and tasteless" It was a Monday morning, breakfast was cooked to order, so no excuses for things being dried out etc. And I wasn't offered any toast, or checked on while eating, just to top it off.

Taking the kids for a weekend away at Alton Towers we decided to travel up on a Friday after school and stay here overnight on the way up as it's close to the M1. Other reviews on here complain about different things (pretty normal really), but this review is what we found. Note that upon leaving the M1 make sure you're in the left lane not lane 2 or you'll not make the next exit to get to the hotel. We arrived and it was getting dark, didn't find the carpark entrance too well lit but still able to work out where to go. Greeted in reception by a very friendly member of staff who confirmed our details and asked about our meal options, informing us the restaurant was open should we wish to eat on site. Took our bags to our room then went over to the restaurant (which has the opening times displayed) and again greeted by another friendly member of staff who told us where we could sit and provided us with menu's each. Although the restaurant was quite they weren't stood breathing down our necks waiting to take our order which was nice. Food ordered and arrived in a timely manner all freshly cooked and hot and for what we ordered everyone agreed it tasted good and presented well. Settled the bill with another friendly member of staff and headed back to the room as up early for more travelling the next day. Everyone slept well and found the beds very comfortable, with 1 exception of our youngest who probably shouldn't have had brownie and ice cream for dessert (not the hotels fault obviously). Next morning we went for breakfast and again a different member of very friendly staff greeted us with simple explanation of where to sit and help yourself to anything you'd like. Kids had fresh fruit and pastries while we had full English, and to be fair the fry up was pretty decent and readily beats the well known pub chain that offers cheap food and beer (no names mentioned to avoid free publicity). Coffee machine produced a good cup of coffee. It's nice there's no rush for check out so managed to enjoy a nice shower albeit there's a shower curtain not a screen. Check out again with another lovely member of staff who wished us all a safe journey.

Very nice Premier Inn. Loads of parking, efficient and friendly check in. Good clean and quiet room with comfy bed as always. Loses a star as had to wait half an hour as no hot breakfast for as the chef slept in!! Very handy for the M1 and would definitely stay again.