Verified traveler
11 April 2024
In the end, we had a fine stay. The beds were comfortable, it was immaculately clean, and the location worked well for us. However, we have some serious concerns. The HVAC did not respond to the wall thermostat and it was stiflingly hot inside 90% of our stay. Most concerning is the door lock situation. Our original room did not lock at all! While we were moved to different room, it took quite a bit of back and forth to make it happen and not until late in the evening. Then I spent another 20 minutes at the front door in my PJs working out the code for the front door at street level. The customer service representative was helpful but this NEVER should have happened. Ensuring a secure door lock is perhaps one of the most important aspects of a hotel. Adding to the fact there is no way to secure room door from inside, I was never entirely comfortable during my stay
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