Living Hotel Kanzler

設施：比較舊，但齊全 衞生：乾淨 環境：安靜 服務：OK

Great classy hotel. Wide and spacious parking. Great location. I stayed many months in the hotel for work. I liked everything. Disadvantage was that often I was getting a room not suitable for a long-stay customers. I changed my room several times due to it was inconvenient in case you stay months long. Otherwise good place to stay.

Highly unpleasant experience mainly because of a unfriendly, disrespectful and condescending service. You get the impression that this is a place where the management only cares about making as much money out of their customers as fast as possible. There is zero investment in the hotel. I have never seen such disgustingly stained carpets and smelly old rooms. We had to go like 10 times to the reception as our door lock was not working. Be prepared to receive highly abused calls from the reception if you happen to leave your rooms 10 minutes late at check out. I feel ashamed being German considering what foreign visitors will think of German hospitality after staying in this place.

Excellent location, close to public transportation and a short walk to the UN campus and to the downtown. The room was very spacious and I even had a lovely little terrace. The hotel was very clean and the staff was incredibly friendly and helpful.

1. The machine outside the door to swipe the hotel key was not functional --- and this was apparently known to the staff, but no sign was put outside. 2. The call button on the same machine was also not functioning. We tried MULTIPLE TIMES. Again, no sign put outside of this malfunction. 3. I called the number indicated, the line was ringing but then eventually rerouted to a gentelman. After verifying that I am indeed a checked in guest to the hotel, i was transferred to the front desk, where it was later on picked up by somebody else saying his colleague was on the phone and will attend to us shortly. We stood outside in the cold for 30 MINUTES and still NO ONE had appeared to be in the front desk, although it should be manned at all times espeically when the malfucntion of the machine is known!! 4. We found the BACK DOOR WAS OPEN !! and was able to make our way in the hotel. Looking in the room behind the front desk there was one person JUST SITTING THERE. He claims he never recieved a call and claims he did not hear us knocking and banging at the front. 5. We informed him that the machine was not functioning, which he confirmed he already was aware of. We informed him that the bell was not functioing and he had little to no concern on this matter. We informed him of the calls, and he denied ever receving or hearing any calls come through.

We had a very disappointing extended stay here. The condition of the rooms fell below our expectations, and we had numerous issues with maintenance, cleanliness and service. I cannot recommend staying here, especially for longer stays.

Could not of been nicer or more efficient other than the minor ******* as follows 1/ Only getting one sachet of hot chocolate each day for a double room. Despite requesting another was advised by the person servicing the room that this was not possible! Really!!! 2/ Provision of bathroom scales was a nicetouch, just a pity the the battery was flat and regretably my language skills were not up to making the hotel aware of this. Neither of these points detracted from a very pleasant experience THANK YOU

Stayed here 1 month, friendly staff! Kitchen in room really good! Breakfast was just ok

We really enjoyed our stay at the Living Hotel Kanzler. The terrace was great, the room was lovely, the free beers were enjoyed. The location was easily walkable to our conference at the WCCB, as well as many great museums in Bonn. The room rates were fair, and I recommend the terrace upgrade.