Hotel Family-friendly Birmingham

the room is good enough for 3 persons, though the sofa beds are actually smaller than the photos. well equipped with 2 head cooking hobs, small fridge, dish washer, microwave with grill function and sufficient utensils, and also instant coffee were provided. the water pressure of the shower is super good and water is hot enough but the toilet is a bit small, you have to hide just next to the toilet bowl then you have enough space to open the door. The down side is the service of the reception & housekeeping team. After we got the room cards, we couldn't access to the room and needed to go down to ask the receptionist to fix the cards and come back to open the room. After entered the room, we found that the water in toilet sink didn't go, we asked the housekeeping staff who was just working at the next room to have a look at it but who said we needed to go to the receptionist (as there's no inter-room telephone, we have to go down again). Then the receptionist arranged another room which was downstairs for us. We booked for 2 nights, when we came back to the hotel the next evening, the room cards didn't work, again. The receptionist claimed that it might be due to the cards being put together with the mobile phone that might damage the cards. However, we were sure the cards weren't put together with the phones! It would be perfect if a small box of tissue could be provided.

The location was in a prime spot. Next to all the main shopping and Christmas market areas. The room was modern, spacious, and very clean. The kitchenette was well equipped for self-catering if required. The staff were lovely, friendly and helpful. Although no parking on site, they have a deal with the nearby car park for £5 for 24 hours. The car park was safe and secure, and it was located a few minutes away. Overall, it was an enjoyable stay. It's definitely a consideration for future trips.

The beds were ultra comfortable and I had the best night of sleep I’ve had in weeks. Room was small but unless you’re planning on spending a lot of time in the room, it was perfect. Bathroom was great, very clean and had a rain shower head which I loved. They didn’t really provide any toiletries other than hand wash and body wash, I had to buy my own shampoo and conditioner. There’s also no fridge/microwave, but there was tea and coffee with a kettle provided. I would definitely recommend and I would stay again.

Best hotel that I had already recommended to many of my friends. Best location with best price. Very helpful and friendly staff. Free hot/ice water provided. Vending machine and coffee machine just next to the ground floor elevator. 2min walk to new street station, 1 min walk to the nearest grocery store.

Check in staff were attentive and helpful but wish they could’ve spoken more about what is available to use at this accommodation. Only negative I have is the shower took a while to heat up but other than that the stay was wonderful and slept a full 12 hours that night

Two fire alarms one at 1:15am for 5 mins and one at 2am for half an hour couldn't really be helped but ruined our night... Then breakfast is so incredibly poorly organised that I wish I just went to Greg's, they need to reorder the breakfast area so people queuing for drinks don't block people queuing for food, and they need people there to guide people through the breakfast area. All together an expensive bed for a night of barely any sleep Not happy

Fabulous hotel, brilliant location. Very clean, bedroom amazing very spacious and comfy, would definitely use again

Pretty close to the City Centre - maybe about 12-15 mins walk from New Street station. Location was good, small stores close by and the price was certainly good for the December dates we stayed in. The room itself was nice, the bed was big but the bathroom was real tiny as in I could touch both sides of the walls easy (but honestly we preferred to pay less than pay extra £100 for another hotel in the same area) so it was no big problem for us; we managed it okay. There was no kettle in the room but you can get hot water anytime downstairs near the breakfast bar. We also asked to change rooms as there was a disruptive guest on our first night and they gave us a quiet corner room for the next night! We did manage to leave our suitcases with the front desk for £2 on the checkout day so we were not lugging bags around until our train back at 5pm. Overall, it is as the name says, its good if you are on a budget and don't mind small toilet and bathroom. The room was clean, the staff helpful and we had all the basics :)