Premier Inn Birkenhead Town Centre

I had booked 2 rooms for my family in Birkenhead as we were catching the night ferry so needed a place to rest and freshen up before catching the ferry. We had driven all the way up from Cornwall. I had emailed days beforehand to say that we were not staying the night but simply rest and freshen up and could we get an early check in, nobody replied to this email. Unfortunately there were a couple of crashes on the M5 so we did not get to the hotel until 3pm. When we checked in the lady said our rooms might not be ready, she went and talked to her colleague and then said the last 2 rooms have just been done and checked me in on the self service kiosk. The rooms were not together, not even on the same floor. This was highly inconvenient for us as we are one unit and have bags to share between us with small children. I didn't think it was even worth complaining as the woman rushed me out of reception and had already said we had the last 2 rooms, probably to stop me complaining as I'd clearly already emailed detailed we were 2 family needing 2 rooms. When I entered the room there was only 1 double bed and 1 single bed - i booked a family room it should be a double bed and 2 singles. We were that tired my daughters said don't bother complaining we will make do and share the single bed. The room is tired and dirty looking, we were so tired we just got straight into the bed and slept, woke up a few hours later to my son in the double bed next to me asking what was this stain in his side of the bed, a big brown stain! And another one beside it, the bedding looked like it hadn't been changed! It was dirty! The towels didn't smell fresh it smelt of deodorant and my husband is his room had stains on his bedding too as well as only 1 single bed instead of the 2 so our two sons had to share, absolutely been given the 2 worst rooms in the hotel and they hadn't even been cleaned properly. I paid for 2 family rooms and didn't get them, I know we weren't staying overnight but I paid full price for these rooms and expect them same level of cleanliness and customer service no matter how long I'm in that building, to wake and find a stain as big as that in the bed, it's revolting and no way the cleaner wouldn't have seen that if they actually changed the bed, I have photos of all the stains and dirt. I'm disgusted and our experience was not what we're used to as this hotel as we have stayed many time before in order to get the night ferry. We stayed up until 9pm and were quite frankly relieved to get out of those rooms. I feel robbed that I paid over £120 to stay half a day in such dirty rooms.

After a long and arduous trip to the hotel the welcome we received was fantastic. Two staff on duty in reception and the could do enough for us. They supplied us with all the relevant information we needed suck as restaurants opening time and how to top up on tea and coffee if needed as we as getting clean towels when needed. The hotel is located close to other eateries and locals as well as an easy 15 walk to the ferry terminal for Liverpool.

Avoid this hotel absolute rip off (other Premier Inn's and Travelodges are more reasonable in the area) No opening windows, hard lumpy beds, expensive car park (other Premier Inn/travelodge locally are free) Food cooked in hotel smells awful especially there breakfasts, rooms smell musty

The hotel has lovely rooms, friendly, courteous and professional staff. It is easily accessible. The restaurant seems small, if eating with family, might need to go a bit early due to space, as it seems to be an issue during peak moments in the morning.

Lovely place to stay very clean easy to get to and very handy for central Liverpool.we were there for a family party in Birkenhead arrived early but the staff were very accommodating and helpful advising us on how to get into Liverpool an arriving back late afternoon what a welcome from Stacey on reception she got us booked in and showed genuine interest in us as a family wonderful banter as I’ve said the hotel was spot on plenty of parking lovely welcome rooms clean and plenty of space very comfortable and quiet, breakfast next morning was good would recommend this hotel.

To put the following into context, I've stayed here a few times previously to go to Tranmere games, without any problem. On this occasion, I arrived, was checked in by a staff member and left my luggage in the room and went to the game. On my return at about 10,30, no sign of any staff, got into the hotel and room with my keycard and tried to go to bed and sleep. However there was something making a noise in the room, think from a ventilation shaft, which made for a poor nights sleep. After breakfast, which was decent as always, I couldn't find anyone to make aware of the issue-no clear guidance on how to make contact. I subsequently reported and received a very dismissive response from PI customer relations, which has prompted this review.