Ulasan Eurostars Berlin

A few nights into our stay we noticed the sink was leaking and that a pool of water had accumulated beneath. We immediately alerted the staff who told us not to worry and that a repairman would take care of the problem between 9-10 the following morning. No replacement room was available and no compensation was offered. We asked whether we should take our belongings with us while the repair was ongoing but were told that we can leave everything as is and inspect the results of the repair when we got back to the room. When we got back from our day trip the room appeared freshly cleaned and the sink was no longer leaking. We then noticed a bottle cap beside the lamp on the bedside table. We had never had any beverages in the room during our stay so we got suspicious. Sure enough, there were at least two beverages missing from the minibar! We once again alerted the hotel staff who got very defensive and told us: "You don't have to pay for that. Good night sir.", before abruptly terminating the call. They did not seem to care at all for the fact that the repairman had stolen from the hotel and possibly violated our privacy! Completely unacceptable!! If the repairman was not under supervision of the hotel staff he could have gone through our belongings, stolen items or obtaining private information. Despite a formal complaint the hotel did not seem to care and did not offer any kind of compensation.