Magic Natura Resort

Fantastic holiday went with family all 11 of us, staff were friendly and always there to help. The place is mega clean, the zoo we loved it also the pool Fantastic views. the food was great and lots of variety,the lodges were really clean but the downside was the walls were mega thin and you could hear everything. Definitely will come again

Overall we had a really good time here. We went premium and had 2 lodges in the Bali section with private hot tubs. The lodges were nice with little areas that needed some tlc - the showers were quite limescaley/rusty, the shelf in the bathroom was slanted and had a little block of wood under to keep it up. The rooms ventilation was also really poor leading to A LOT of condensation, even to the point where all the paper in our room was wet and curling up etc. The beds were very firm and not very comfortable. There were mini fridges, a kettle, microwave and Nespresso machine which were useful (the Nespresso machine was a bit temperamental when it would work or not). We requested a bed guard for our son as he is 4 and tends to fall out of the bed without one. There were plenty of wardrobes and drawers for clothes storage for 4 people too. One of the doors to the lodges didn't close by itself and this was left open a couple of times by housekeeping which could've led to personal belongings going missing but as far as we are aware this didn't happen. We also had a wet towel and swimming costume that was drying in the bathroom chucked into a suitcase making the rest of the contents wet too. Not sure why housekeeping done this. The hot tub was definitely the highlight of the lodges for us as the pools were freezing we spent most of our time in the hot tub when not out and about. The food in the restaurants was mostly good. We always found something to eat every day we went. It did get very repetitive towards the end of the week though. The food in the Italian was ok, the pasta was fresh but the portions weren't huge. The dessert selection in the Italian was not as good as the desserts in the buffet. The paella upstairs was very good, we enjoyed that. The starters for the upstairs restaurant was all the same food as the buffet food downstairs too. As we were premium guests we had access to the smaller buffet restaurant which was very nice, as the standard restaurant was very cramped, busy and loud. We did however notice there was a bit more food in the standard restaurant. We ordered pizza delivery once and this was fine except it was cold and late so I think we were the last to receive the delivery. It was edible but we didn't bother ordering again. There were plenty of pools around the resort for smaller kids and older kids/adults, as we went in April the weather wasn't the warmest and the water was quite cold but we did get in a couple of times. There were activities all through out the days spread out across the resort at the main bar and the larger pool area. There is a game section with a pool table and other arcade machines. There is a ping pong table by the larger pool too. Several bars scattered around in all areas by the pools too. There is a games console area too which you need to book a time slot to gain access. There was a small kids club with a little soft play and colouring and other games inside. Our 2 (age 4 and 7) went in a couple of

This resort is far from a 4 star resort. We arrived at 3pm and told our room was ready. We took the buggy and luggage to the room to find that the room wasn't ready at all. We were then taken back down to reception and were told we can get some lunch instead. When we finally got to the room which is a 3 bedroom lodge we were shocked by the size. Barely any room to move or place 5 suitcases in. The bathrooms are outdated and in desperate need of renovation. The shower doors do not close properly allowing water to leak out. The sinks do not drain leading to flooding and our toilet did not flush! We were also worried about the fan in terms of safety - when this concern was raised, we were told this is normal. We booked through Jet2 as we know they had representatives at the resort..not that it makes a difference. We lodged our complaints just to be told that it can be fixed and we are staying in the outdated part of the hotel. We are paying the same as all the other guests, so we expect the same level of accommodation. So on returning to the room after 'fixing' the room, we had a terrible sewage smell in the room after showering. The smell was beyond bearable, to the point where we had to sit outside. At the end of the day we haven't come here to complain and unfortunately we have had to spend time out of our holiday to lodge these concerns. I would recommend staying in a better hotel and paying for access to the zoo and water park. Despite this being our second time here we have been majorly disappointed with this visit and will not be returning again.

clean rooms, lovely staff, always plenty to do around the site, waterpark is inclusive for all ages and the zoo is lovely to walk around with plenty to see

Worse holiday ever! food was terrible even my 5 year old granddaughter wasn't happy, we all lived on crisps, never been so hungry on an all inclusive holiday, out of all the staff there were only two that were pleasant, rat living under our Lodge and the zoo was depressing I would never go back to this place

Avoid do not come here waste of money and staff are so rude unless your Spanish rooms awful run down 7 days no bedding changed awful place