Magic Natura Resort

Fantastic holiday went with family all 11 of us, staff were friendly and always there to help. The place is mega clean, the zoo we loved it also the pool Fantastic views. the food was great and lots of variety,the lodges were really clean but the downside was the walls were mega thin and you could hear everything. Definitely will come again

Overall we had a really good time here. We went premium and had 2 lodges in the Bali section with private hot tubs. The lodges were nice with little areas that needed some tlc - the showers were quite limescaley/rusty, the shelf in the bathroom was slanted and had a little block of wood under to keep it up. The rooms ventilation was also really poor leading to A LOT of condensation, even to the point where all the paper in our room was wet and curling up etc. The beds were very firm and not very comfortable. There were mini fridges, a kettle, microwave and Nespresso machine which were useful (the Nespresso machine was a bit temperamental when it would work or not). We requested a bed guard for our son as he is 4 and tends to fall out of the bed without one. There were plenty of wardrobes and drawers for clothes storage for 4 people too. One of the doors to the lodges didn't close by itself and this was left open a couple of times by housekeeping which could've led to personal belongings going missing but as far as we are aware this didn't happen. We also had a wet towel and swimming costume that was drying in the bathroom chucked into a suitcase making the rest of the contents wet too. Not sure why housekeeping done this. The hot tub was definitely the highlight of the lodges for us as the pools were freezing we spent most of our time in the hot tub when not out and about. The food in the restaurants was mostly good. We always found something to eat every day we went. It did get very repetitive towards the end of the week though. The food in the Italian was ok, the pasta was fresh but the portions weren't huge. The dessert selection in the Italian was not as good as the desserts in the buffet. The paella upstairs was very good, we enjoyed that. The starters for the upstairs restaurant was all the same food as the buffet food downstairs too. As we were premium guests we had access to the smaller buffet restaurant which was very nice, as the standard restaurant was very cramped, busy and loud. We did however notice there was a bit more food in the standard restaurant. We ordered pizza delivery once and this was fine except it was cold and late so I think we were the last to receive the delivery. It was edible but we didn't bother ordering again. There were plenty of pools around the resort for smaller kids and older kids/adults, as we went in April the weather wasn't the warmest and the water was quite cold but we did get in a couple of times. There were activities all through out the days spread out across the resort at the main bar and the larger pool area. There is a game section with a pool table and other arcade machines. There is a ping pong table by the larger pool too. Several bars scattered around in all areas by the pools too. There is a games console area too which you need to book a time slot to gain access. There was a small kids club with a little soft play and colouring and other games inside. Our 2 (age 4 and 7) went in a couple of

clean rooms, lovely staff, always plenty to do around the site, waterpark is inclusive for all ages and the zoo is lovely to walk around with plenty to see

Travelled July 2025 as grandparents and three grandchildren (ages 7, 5 & 3yrs). Although we created some magical memories we were disappointed with our stay here. After reading mixed reviews we are of the mindset that some people will complain about everything. We consider ourselves kind and polite and expect the same in return. We felt 90% of the staff (not just restaurant, but reception and bar staff too) were unhappy working at the resort. Unfriendly and Bordering on rudeness we felt a nuisance asking for anything ie bananas at breakfast which always ran out quick. The restaurant offered pretty basic and bland food for example the ‘live cooking’ was plain omelettes at breakfast, no extras like cheese or ham. The pizza was either ham and cheese or tuna. A positive was the ice cream station but sadly it was mostly not working. We appreciated and enjoyed the variety of ice creams and iced lollies available from the freezer and loved the little ice cream van which was a positive. As usual the sun beds were reserved by towels before we finished breakfast. We struggled to get one bed for the five of us by the children’s pool. The only option was to pay 30 euros for a cabana and after already paying over £6,000 for our 7 nights it was beyond belief. We did enjoy the zoo on site which was pretty special The two bedroom Tahiti lodge was cramped and dated. Our room 4317 was probably one of the further away from reception and the resort ‘square’. There was an awful urine smell in the main bedroom. It was approximately a 15 minute walk daily to request the WiFi codes which I found bizarre to only be able to use with 4hr codes. Housekeeping was rushed and not sufficient. There is a card to leave on the bed for a change of sheets which I tried just once during our 7 day stay but this didn’t work and another trip to reception to request a sheet change was frustrating. I also had to request the bins be emptied in our lodge as this wasn’t done each day. There were only 3 glasses and two cups in our lodge, no dish cloth nor dish detergent. No cutlery nor plates. We had to use a plug near the floor to boil the kettle as there were none near the work surface which was a danger with little kiddies. The girls in the ‘supermarket’ were really friendly and helpful but I would describe the store as more of a gift shop than supermarket. The lady dispensing towels was also kind and friendly. For the departure we needed to book a ‘golf’ buggy to transport the luggage from our lodge to the reception but even though I tried two days before the day of departure we had to leave 40 minutes early due to availability which was annoying. Also after the buggy driver unloaded our luggage I had to pull each one approx 15mtrs to the luggage storage room whilst a male reception worker held the luggage room door open for me which was kind but personally, I would have helped the 59 yr old tourist carrying the heavy luggage rather than stood and watched her struggle. Over

Worse holiday ever! food was terrible even my 5 year old granddaughter wasn't happy, we all lived on crisps, never been so hungry on an all inclusive holiday, out of all the staff there were only two that were pleasant, rat living under our Lodge and the zoo was depressing I would never go back to this place

Avoid do not come here waste of money and staff are so rude unless your Spanish rooms awful run down 7 days no bedding changed awful place