Ulasan Gran Hotel Bali

Grand Bali hotel review- 08/06/2024 12pm we arrived into Benidorm at grand Bali hotel. We waited 2 hours in a queue at reception for the hotel to tell us we are not on there system even though we had booked with them through LOVE HOLIDAYS! They said it wasn’t their fault and to phone love holidays- considering we would be charged for that being abroad. Also mentioned to us young girls to pay 50 euros a night if we wanted to stay there but then claimed there was actually no rooms Available for us that day? We then contacted love hol they said if we wait 5 hours they will sort it out- we sat and waited all day for love hol to call us and then they phoned us and said they can’t do anything- wasn’t there fault. Due to them not helping us or giving us room. We had to pay £120 for another hotel for one night and travel distance with big heavy cases. The next morning we checked out that hotel and arrived at Bali hotel- 10am arrived- they told us room would be ready at 1pm. Sat by the pool until then after went to reception waited hour for them to tell us room wasn’t ready until 3pm!! Waited another couple hours and got our room key at 5pm, didn’t tell us directions of where to go in the big hotel!!! Got told our room would be upgraded due to confusion on there end- hot tub included…. Got to our room and a man was in it so they give us the wrong room! Went to reception again for them to apologise and give us another room key- got our room key and it was a basic room. Food in this hotel is disgusting too- got chicken and it was raw pink, other food was awful too! Staff in restaurant downstairs are very rude too!!! Me and my friend young girls were told we could not wear are coverage dresses to dinner because we are young girls- the Spanish started commenting about us and laughing. But we seen other people in the same clothes as us and they got let through.