Hotel Bintang 4 Bengkong Populer

This us our 2nd time staying in this hotel. There are few things that need some improvements. - Rooms are spacious and clean. Keep it up. - Room is lack of toiletries such shower cap, disposable shaver. If its something not to be provided, it would be nice if the reception counter able to inform us upon completing the check in. Or a little note in the individual rooms. - Housekeeping need ti be review and improved. Our towels were not changed after the 1st night. We noticed the housekeeper just fold the soiled towel and hung it on the rack when we were about to use it. Housekeeping was not done till about 4pm local time. - Breakfast buffet spread needs to be relook and improve. Have more varieties such as varities of breads and pastries. We decided not to go for the breakfast on our last day before checking out. - The pools are murky after a day of heavy rain. The management should change the pool water so the hotel guests are able to swim in the pool. I hope things can be improve further.

Firstly we booked woda studio, which can accommodate an extra bed with charges, we are 3 Adult and 1 child. Receptionist insisted we need to upgrade to 2bedroom villa and ONLY cos there are 4 people, so meaning those with 4 people has to book 2bedroom villa??? And that too during the new year peak period charges, which is really unfair When booking their service eg, floating breakfast and milk bath they insist we pay first for the services. They din provide WiFi slip until we asked them during the night Massage package will expensive Buffet breakfast was very poor, not much choices Nothing complimentary for booking a 2 bedroom villa which was forced to upgrade during peak period season. Very unsatisfactory!!!

Pros: It's not that far from the ferry terminal, a quick 10 min grab ride Decent options for breakfast (for the cost) Washrooms were very clean and had no plumbing issues or anything Cons: The corridor was reeking smoke smell Rooms were a bit dusty Bed sheets were having orange spots not sure if cleaned well The towels were very smelling very bad

it was a swift check in and check out. the Staff Mr Hormat was a gem for this hotel. He serve genuinely happy and he was approachable and friendly. However the FO staff told us we cant extend our stay for another night but when we check in the trip app, we manage to book again for another night. The reception staffs are all nice though. Location: is strategically located, quite far from the batam ctr but they provide shuttle. Easy to book grab. the food is OK if you are not fussy. Downside: the banquet staff @Cuppa Cafe drop the spoon and he still put it with the rest of the spoons for guests to use. Luckily we've already have taken ours.. But after seeing that.. who knows.. Also the bathroom needs renovation it was outdated and looks filthy though it was cleaned , in our room 926, the hair dryer is not working. All towels were look filthy even though it smells clean. swimming pool water were not so clean as well, maybe because there are palm trees beside the pool. Room was spacious but the TV is small for the room though got good channels to watch like HBO. Yes the hotel is old but if the mgt will look into those needs to improve, this hotel is very promising.

In email hotel say will give us connected room but didn't do so. My friend sleep in my room n didn't go back to her room, next morning when she go back to her room...the room had smoking smell..she have lock the room but some one have miss u the room..no safe at all.

There is no smell in the hotel house, but the toilet will be blocked and the drainage system is not good. It is quite convenient to eat around. There are a lot of food downstairs. The price is quite cheap. It is better to bring your own toiletries. No

frienly owner, very good location , good support, safe area