The staff are very nice and polite. However, if you think the place looks fabulous, have your judgement of reality, the location and the entity itself is not in good service, or doesn't even satisfy bare minimum. I had the family room with sofa bed and well, as soon as you walk-in the toilet has a strong smell and it stinks the whole place. Not an ideal welcome after long-hours of flight. Next up, you'll notice how less amenities they provide. Usually expensive hotels like these must provide teabags, cookies, or even some snacks at hand ready for guests to enjoy. But this place has none but some bottles of water, that's it! I wouldn't dare explain what kind of neighbourhood the hotel is in.. be it a surprise, if you're choosing this hotel :) goodluck and have fun with your trip!
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