The good: Location and grounds are beautiful; the food is average (for an all-inclusive); the pools are good; the shows are family-friendly. No problem getting into the restaurants, or drinks at the bar.
The bad: About half of my interactions with the staff were lass than satisfying. Many of the staff (especially the younger female staff) were unhelpful, had elitist, condescending attitudes, and acted as if the hotel guests were bothering them. Picture if the DMV was operating your all-inclusive... On several occasions I had to "correct" the staff about how much something cost (overcharging). The worst intersection was at the SPA when the receptionist rolled her eyes, and walked away in the middle of a transition without a word. I was rarely greeted when entering a restaurant, spa, or bar. Sort of poor attitudes throughout. I emphasize that this was not all of the staff, but enough to leave a negative impression of the resort.
This was my first trip to DP, so it is unclear if this is a cultural issue toward Americans/males/whites/tourists, or a staff training problem for RIU. If I return to Punta Cana, I won't be staying at a RIU property again.
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