Hotel Capri Bardolino 3S

Location- Not a bad location, not too far from the lake and not too far from the harbour and lots of restaurants. There is a busy main road yards from the hotel though, but it does host a busy bus route which is helpful. Just across the busy road from the hotel is a large shopping store, helpful to stock up. Location was probably the best bit about this hotel. Service/ staff- Cleaners were a pain in the ***, they kept moving our things. There was no reason for this and no excuse. We kept our room tidy but they continued to mess with our things. In the end we asked at reception for them to stop entering our room. The level of service depended largely on who was at the reception area. Most staff would say they did not understand but were able to understand when they were charging you for something. One member of staff was very friendly and did try to help us. Room- We did not rate the room at all. Tv did work, fridge kept things slightly below room temperature and the air conditioning sounded like a lawn mower at times. The balcony over looked the pool but we felt there was no privacy as it was overlooked by other balconies. The balconies were all joined and the only thing separating them were a small “baby gate”. Pool area- The pool was cold but needed in the Italian summer sun. Lovely scenery with overhanging lemon trees. Sadly found ourselves chasing the sun as the day went in as big shadows from the overlooking local hotels were a bit of a pain. Pool was clean though and a must for the summer months. Breakfast- Plenty of choice, nice, good quality food. Apart from the juice, a few too many and you might find out what I mean.

Looking back through nearly 10 years of previous reviews ,it is difficult to disagree with or add to the comments made already that would help encourage you to visit the Hotel Capri, Every aspect is top class and deserves the praise that it receives. Bardolino was our choice of location and should be yours. Just one tongue-in-cheek remark .. the Owner/Manager oversees an excellent Breakfast Buffet but a smile and greeting to guests would really be appreciated.

Great hotel , very twee rooms . We stayed in a superior room , so more than big enough with ample storage and a large balcony . We stayed on a B&B basis. Breakfast was the same every day , but met our needs. The staff were friendly and helpful. A 10 minute stroll to the centre , which was lovely ! The only gripe ( and it is small ) , on returning to the hotel one evening we asked for some ice to take to the room and were refused ? We were only able to have this if we purchased a drink from the bar ? This in the main is understandable, however you have a mini bar in the room ? So you can have ice in your drink downstairs at the bar ( which you pay for ) but you can’t have ice in your drink from the mini bar ( which you pay for ) ? That aside a wonderful stay .

We used to run a small hotel ourselves so we don't often leave public reviews, preferring to send any feedback privately. We had such a good stay here that we felt we needed to. We stayed for a week in one of the refurbished rooms on the first floor. Great beds which were (we think) Super King sized, even better showers and excellent (150mbps+ download speeds) wifi. Breakfasts were extensive - everything from bread, croissants and cereals all the way up to eggs, bacon, local hams and cheeses. There was even prosecco available if that's your thing at breakfast! Hotel is a 5 min walk from the stunning lakeside, there's loads of great restuarants in the town itself and the pool's really good too. Bardolino is well connected on the lake's ferry routes and there are frequent bus services up and down the coast if, like us, you haven't got a car. Easy to get about on foot or by bike too. When you've run a hotel yourself, it's easy to find faults or things you would have done differently. We couldn't find anything we would have changed. From the initial email enquiry to the moment we checked out, the staff were super friendly, welcoming and helpful. Huge "thumbs up" from us and we hope to return in the future if our travels bring us back to the area.

From the looks of it, this hotel was exactly what I was looking for, a night getaway with my wife from a larger city roughly 60km away. But I was not afforded the opportunity. On the day of check in, I tried to see if I could change my dates to another weekend in August because there was a severe weather warning in my location. I was informed I couldn’t and while on hold, my credit card was charged. Very sneaky and suspicious, I tried inquiring why my credit card was being charged without my knowledge and the receptionist AnnaLaura, pretended to not understand what I was saying in English. However, I understood it was a risk trying to change the dates the day of check in and understood when I was told no. My wife and discussed it further and decided it was not worth the risk of driving, so we called a second time. When I called the second time, it was to confirm we were not coming and canceling our reservation. Canceling, meaning, do not expect us tonight and if someone would like to book the room, please allow them to do so because we will not be coming; not that we want a refund. As soon as I said the word cancel, AnnaLaura immediately became defensive and condescending when “trying” to refer to the cancellation policy. I was doing a courtesy call to let Hotel Capri know my wife and I discussed it and we would not be coming in. In the midst of AnnaLaura’s condescending tone, my wife’s phone dies. While she has it on the charger, my wife and I again begin debating whether or not we should just take the risk as the rain was not as bad. As we’re discussing and beginning to pack our bags, we received a nasty email on our laptop from AnnaLaura accusing us of hanging up the phone! I called back from my phone and she has the audacity to question why I did not call back right away…it was a disastrous conversation to say the least. I wasn’t going to write a review, I was going to leave it all alone because there was lots of miscommunication between myself and the hotel and I wanted to give the hotel another try maybe at a later date. But to wake up to an email the following day, stating I was difficult to have a phone conversation and that they were unsure if we were still coming, was infuriating. Today, I am being threatened with legal action because I explained the time of events in response to the email, and asked to not be contacted any further because it was harassing at this point. Their response was to call their lawyers on me lol This place is unprofessional and it trickles down to the employees. An absolute joke and I am so glad I did not step foot into this place! Beware of what you may be walking into when dealing with these people!

Stayed June 2023, lovely hotel, exceptionally clean, breakfast excellent. Friendly and helpful staff, nothing too much trouble. Location perfect for a 5 minute walk to the lake and 10 minutes to the centre of Bardilino. Pool area very nice. Should be rated 4 star.

Just returned from a week at Hotel Capri, Bardolino and can only have good things to say about the place. For a small hotel it manages to provide a level of service many larger hotel chains would envy. Located close to the lakeside and a short stroll to the Bardolino town centre. Check-in was quick and easy and the reception staff were always there to answer any questions we had. Reception is staffed 24 hours a day. Breakfast is the only main meal of the day served in the restaurant and it provided enough variety of food choices to please all tastes. The quality of the food was excellent with fresh fuit, a selection of cereals, continental meats and cheeses, hot "english" food and a good range of breads. Restaurant staff were excellent and worked very hard to give guests a good dining experience. Our room was a twin room with enough space for a weeks cothes, etc. A free safe was provided in the room as well. Well decorated, it looked like it had recently been refurbished to a good standard, especially the bathroom. A small pool was clean and well maintained with enough sun loungers for everyone. Snacks and drinks are available to order after breakfast to take around the pool area, usually served by the excellent Oxana. So impressed with the hotel, its location and the great staff we are going back there again soon.

We stayed in Hotel Capri for 12 nights over Easter and really enjoyed our stay. Hotel was spotless and in a great location with a 5 minute walk to restaurants, shops and even less to the lake. All staff were excellent and could not be more helpful. Breakfast was very good with ample selection for all tastes. Would I stay again - definitely. Highly recommended

We stayed at the Hotel Capri for nine nights during the Easter holidays and had a wonderful time. The hotel is very well situated just a few minutes to the lakeside promenade with an easy walk into Bardolino centre with its many good restaurants and shops. The staff are so friendly and helpful – and the hotel has a calm atmosphere. We had a twin room which was spacious and included a fridge and tea and coffee making facilities. Our room was cleaned every day and fresh towels provided and the hotel is kept spotless. Breakfast is plentiful and varied and the waitresses greeted the guests each morning with a smile. This was our first visit to Lake Garda and the Hotel Capri is so well placed it made our trip a memorable one. We took ferries to other parts of the lake and a bus ride to Verona which is a lovely city to walk around. I highly recommend this hotel for a relaxed stay and its warm and welcoming staff.