Ulasan The Kirana

I stayed here for 3 nights as a solo traveller. The staff were very welcoming. When I was checking in the staff helped my figure out the local currency & brought my bags to the room. I was sorely disappointed when I checked in. The bathroom tiles need a deep clean, all surfaces were marked. The toilet has never been bleached, after checking in I made the staff aware and they advised that it would be cleaned but no such luck. The floors had big chips and cracks in them. All the mirrors in the hotel were filthy, including the spa - it seems one rag was used to clean everything. Nothing polished. All of my towels were discoloured and ripped, when I advised staff they promptly brought another set but they were also discoloured and ripped. I made an appointment for a pedicure (gel off & on) in hotel spa. Even though the menu lists gel nails they advised that they do not do gel nails. I agreed normal polish would be fine but they couldn’t take off the gel and their machine broke. I advised I would go somewhere else. On the second day I noticed the only plug near my bed was broke, reception sent an electrician and he fixed it within minutes - great service! I woke in the middle of my second night to a funny smell, when I put on the lights I saw one of my pillows was COVERED in MOULD!! I did not spot it on the first night. I called reception at 2am and they promptly came and said they would replace. I said it was ok no need to replace. On my third night I was awoken to my air con leaking everywhere, I had to move all of my belongings about 3am. Did not call reception as I did not want to move in the middle of the night. I brought some of this info to reception again when checking out and I was disappointed that I was not offered a discount or some money back. I paid €108 for 3 nights and in comparison to other hotels and the experience I had it is in my eyes not worth it. I would suggest that the cleaners have some training and the hotel is updated. One thing I could not fault is the lovely staff! Such lovely Balinese culture!