Sentosa Hotel (Feicui)

Ulasan Sentosa Hotel (Feicui)

Sentosa Hotel (Feicui)

1 Jinji Road (Jinji Lu), Nanshan District, Shenzhen, Guangdong, 518052, ChinaLihat Detail Hotel
Sentosa Hotel (Feicui)
Sentosa Hotel (Feicui)Sentosa Hotel (Feicui)Sentosa Hotel (Feicui)
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.6/5
Very Good
2311 ulasan
Ulasan terverifikasi
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2311)
Positive reviews(2258)
Reviews with photos/video(270)
Friendly front desk staff(342)
Easy to get around(169)
Delicious breakfast(86)
Great swimming pool(67)
Perfect for business trips(48)
Close to metro(47)
Clean pool(14)
Delicious buffet(11)
Negative reviews(53)
Bigman
Superior King Room
Menginap di Feb 2025
Business travelers
29 ulasan
5.0/5
Outstanding
Diposting pada 29 Mar 2025
Very good location where near by the train station and very good hygiene, good service and very polite the staff .
Tanggapan dari Properti: Dear guests, hello! Thank you very much for choosing to stay at Shenzhen Sentosa Hotel (Fei Cui Branch). Thank you for taking the time out of your busy schedule to comment on your stay experience and share it with other guests. Your patience and detailed comments are the greatest affirmation of our service. We will continue to optimize our services and products to bring you a better experience. Sincerely look forward to your visit again, and wish you a pleasant trip and smooth work!
pauline cassieopeia
Boutique Double Room
Menginap di Sep 2024
Solo travelers
6 ulasan
5.0/5
Outstanding
Diposting pada 11 Nov 2024
Walking distance to my fav tourist spot Nan tou ancient city, kind spread of buffet breakfast & too bad i didn't get to use the gym and indoor pool facilities provided by the independent fitness centre here 😀 Thanks for the complimentary upgrade for a more spacious room 能步行至南头古城，早餐选择蛮多＆只可惜我没用着第三方健身房的室内泳池🤣
Tanggapan dari Properti: Dear guests, thank you for choosing to stay at Sentosa Hotel (Emerald Branch). Thank you for your affirmation and support. Your encouragement is our driving force for progress. We will continue to work hard and live up to your praise. The hotel is located in a bustling area, with the convenience of the city. It is your warm home and a corner for you to warm your body and mind. We look forward to your visit again and wish you a happy life!
Guest User
Boutique Twin Room
Menginap di Jul 2024
Family
2 ulasan
2.5/5
Diposting pada 10 Agt 2024
空調抽濕很差. 也嘈. 溫度也最多21 度. 所以房間有霉味及塵蟎. Humid room without good air-conditioner dehumidification. Insufficient evaporator low temp cause. Noisy aircon with high sensible less latent. Smelly room and itchy dust flea.
Tanggapan dari Properti: Dear guest, thank you very much for choosing to stay at Sentosa Hotel Jade Branch and taking the time to share your stay experience with us. We are deeply sorry for the bad stay experience you had. We have shared the problem you reported to the relevant department of the hotel for serious investigation and timely rectification. Please allow us to express our sincerest apologies to you. We hope to invite you to experience again in the near future and provide you with better service.
STKH74
Boutique Double Room
Menginap di Des 2024
Business travelers
12 ulasan
2.7/5
Diposting pada 25 Jan 2025
Old hotel Terrible breakfast Super location Super surroundings Zero service or don’t expect service
Tanggapan dari Properti: 尊敬的賓客，您好！非常感謝您的入住及點評。客人的關心和督促，才能使我們不斷發現工作中的問題，獲得改正和不斷進步。從您的點評中，我們很遺憾的看到此次入住給您帶來不好的體驗，服務是客人對酒店的核心感受，給您帶來的不便我們表示歉意。對於你反饋的問題酒店非常重視並積極改進，您的寬容和理解是對我們工作的鼓舞和支持！心自然，身自在！聖淘沙翡翠店全體員工衷心期待您的再次光臨！
Guest User
Boutique Double Room
Menginap di Okt 2024
Solo travelers
12 ulasan
4.5/5
Great
Diposting pada 18 Nov 2024
Hope and Love
Tanggapan dari Properti: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Anonymous User
Deluxe Double Room
Menginap di Feb 2024
Family
19 ulasan
3.2/5
Diposting pada 17 Mar 2024
The hotel could be great with some improvements. The location is great, access to a variety of food and a subway. Breakfast is ok. The reception staff doesn't speak English so it's hard to communicate. When we ordered food online they sometimes just didn't put it into the delivery robot nor did they call the guests to at least notify them about the delivery. They don't seem to care. The pool is great and staff there is very nice. The wifi in the hotel is horrible, the tv only worked for 2 days with very bad reception. The carpet in the hotel is dirty and gives the hotel an outdated look. But the price of the hotel is affordable so ...
Tanggapan dari Properti: Thank you very much for sharing such a detailed review. I am sorry that this stay did not fully meet your perfect expectations. Regarding every valuable suggestion you mentioned, we will share it with every employee in the hotel, discover the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We are always pursuing to create a perfect stay experience for our guests. We believe that you will have a new experience when you check in next time. We will definitely do better to strive for your perfect five points next time and sincerely invite you to come again.
GGrana
Boutique Double Room
Menginap di Feb 2024
Solo travelers
5 ulasan
4.5/5
Great
Diposting pada 9 Mar 2024
The location is excellent ! Close to metro where you can choose Line 1 and 3. There is a mall, reatuarant, cafe,24 hrs convenient shop. There is a large gym and 2 swimming pools. The restuarant nearby is open to 5 am [5 am.. yes!!] Over all is at 5 star hotel standard. They provide everything you need during your stay. The room and rest room are clean but the carpet smell ..old and dusty. Breakfast is good. Overall is sastified.
Tanggapan dari Properti: Thank you very much for sharing such a detailed review. I am sorry that this stay did not fully meet your perfect expectations. Regarding every valuable suggestion you mentioned, we will share it with every employee in the hotel, discover the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We are always pursuing to create a perfect check-in experience for our guests. We believe that you will have a new experience when you check in next time. We will definitely do better to strive for your perfect five points next time and sincerely invite you to come again.
Guest User
Boutique Double Room
Menginap di Jun 2024
Solo travelers
7 ulasan
4.7/5
Amazing
Diposting pada 31 Jul 2024
Exactly as it looked in the pictures! (Which is rare! XD) (Well, the carpet is a bit old and stained, but that didn't bug me). Essentially no cigarette smell. Not moldy. Surprisingly nice gym, and a nice, quite large outdoor pool area, complete with wicker seats. I very much enjoyed my stay! :)
Tanggapan dari Properti: 親愛的朋友：您好！流溪緩緩，時光柔軟，感謝親對聖淘沙翡翠店的支持，我們會延續一如既往的好品質和更加完善的服務，您的鼓勵是我們能量的源泉，您的青睞是我們前進的朝氣，千言萬語匯成一句話，感謝您對酒店的支持。期待您的再次光臨，祝您開心的度過每一天！
Ann tells the truth
Boutique Twin Room
Menginap di Agt 2024
Family
24 ulasan
3.0/5
Diposting pada 25 Sep 2024
everything is average only, nothing outstanding. Not a cost effective hotel.
Tanggapan dari Properti: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Guest User
Boutique Twin Room
Menginap di Mei 2024
Family
1 ulasan
4.5/5
Great
Diposting pada 5 Jul 2024
Carpets need to be replaced, otherwise the hotel is a good choice for a short stay in Shenzhen. Location is convenient, lots of restaurants and the staff is very helpful.
Tanggapan dari Properti: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Guest User
Boutique Double Room
Menginap di Mei 2024
Solo travelers
16 ulasan
5.0/5
Outstanding
Diposting pada 10 Jun 2024
Lovely big room with writing desk, liaise lounge and big bed - which was super comfy. The bathroom was a decent size with an excellent, powerful shower. The gym was (I think) also a commercial gym so the quality of cardio and weight machines was very good (mainly free weights with a few squat racks). The swimming pool was clean with wide swimming lanes with deck chairs and loungers available (pity the weather wasn’t better). I come to Shenzhen a lot and this was the best hotel find for value for money and location (5 minute walk to the metro and it took less than 40 minutes to get to the airport). I’d highly recommend this hotel - lovely service as well including tolerating my horrific attempts at Chinese!
Tanggapan dari Properti: 尊敬的賓客您好！非常感謝您選擇下榻深圳聖淘沙酒店（翡翠店），感謝您在百忙之中抽空對您的入住體驗進行點評和分享給其他賓客，您的耐心和細緻點評是對我們服務最大的肯定。我們會不斷優化我們的服務和產品給您帶來更好的體驗。真誠的期待您的再次光臨，祝您出行愉快，工作順利！
Noppakorn
Boutique Double Room
Menginap di Sep 2023
Business travelers
6 ulasan
4.2/5
Very Good
Diposting pada 6 Nov 2023
I was upgraded to a huge room. However, the night I stayed was electric downed for half an hour. (a little bit scary) Overall is good. The carpet look dirty, hotel should consider updating it.
Tanggapan dari Properti: Thank you very much for sharing such a detailed review. I am sorry that this stay did not fully meet your perfect expectations. Regarding every valuable suggestion you mentioned, we will share it with every employee in the hotel, discover the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We are always pursuing to create a perfect check-in experience for our guests. We believe that you will have a new experience when you check in next time. We will definitely do better to strive for your perfect five points next time and sincerely invite you to come again.
Guest User
Superior Double Room
Menginap di Sep 2023
Couples
47 ulasan
2.5/5
Diposting pada 22 Okt 2023
The audiovisual quality of the TV was awful. The room looks a bit old but the toilet is clean.
Tanggapan dari Properti: Thank you for staying at Sentosa Jade Hotel and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. The hotel has gone through countless receptions and the facilities will inevitably leave traces of time. We will continue to strengthen the equipment and facilities. Routine maintenance and upkeep. At the same time, we have been committed to providing guests with a warm and comfortable accommodation environment and creating a considerate "home away from home" for you. We will also provide better services to make up for this shortcoming. We hope you will continue to pay attention and support us. Thank you again for your review and we sincerely look forward to your visit again.
Guest User
Boutique Double Room
Menginap di Mar 2024
Couples
8 ulasan
1.0/5
Diposting pada 10 Apr 2024
The worst hotel ever I stayed in China, very dirty and smelly rooms. The carpet was dirty. Western Breakfast was not fresh
Tanggapan dari Properti: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。
Alvin Kia Seng
Boutique Double Room
Menginap di Jun 2024
Couples
5 ulasan
4.0/5
Very Good
Diposting pada 8 Okt 2024
Hotel location is near amenities and metro station.
Tanggapan dari Properti: 非常感謝您如此細緻的點評分享，很抱歉此次入住未能完全達到您的完美期望。關於您提及的每一條寶貴的建議我們都將分享至酒店每一位員工，從細微處發現不足，保持好的方面，改進不足。我們始終追求為賓客打造完美的入住體驗，相信在您下次入住時會有全新的體驗，我們一定會做到更好爭取您下次完美的五分，誠邀您的再次到來。