Ulasan Kutabex Beachfront Hotel

Great place, the service was awesome, The rooms were really comfy.

It was good and nice service clean room. Also location was near to beach

First of all this hotel is in the basement which wasn't mentioned in the details of the hotel. We booked the hotel looking at the building pictures attached in the description which is not a part of the hotel hence it's false description. The room looked clean every day but we found out they never changed the towels even when we had kept it on the floor to change it. The good thing about the hotel was it was in a good location. We were also supposed to get a discount everytime we ate at the hotel restaurant, and the staff never gave it to us.

Overall poor experience: room was noisy due to aircon and minibar, soundproofing is bad, poor cleanliness, room is too bright, and customer service was very very poor. 1. Noisy: noise from mini fridge cannot be stopped unless you switch off the fridge, but it also means you cannot use it to put food or drinks to keep cold. Poor sound proofing and often awaken by guests from other rooms and guest at the corridor either talking or dragging luggage. Aircon is old and noisy, drips water too 2. Poor Cleanliness: many cockroaches found in the lower basement room, and experienced by other guests too which other guests commented as they walked past me. Also sheets found with various red and brown and yellow stains, and torn holes in pillow cases. 3. When I asked for compensation for being given a room with many cockroaches which it also crawled into my luggage (and yes I freaked out and screamed), I was told by two different staff that the best they can do is to arrange a transport to the airport or another hotel location. When I insisted for a monetary compensation, they said they can do if I shorten my stay and check out ‘now’ which they will refund the remaining nights (but not the stayed night with the cockroaches found in the room). I was told repeated times to check out to get the ‘refund’ even after I told them my option is not to check out now. Poor service recovery and service attitude. Thanks to Trip.com that helped me fight for at least a one night compensation in fee. 4. The rooms on ground floor does not have full length curtains. Room is very bright once the day breaks and is not ideal for a light sleeper like me.

Good and clean hotel , i will recommend it . with friends best choice

Great location, right on the beach. Breakfast was great, traditional or western. Don't walk past the Jamu, Bali's own detoxing secret!!

We booked a deluxe room and the room were really Small , way far from the photo was showing . Anyways we completed about it and they changed to bigger room for free . All rooms are located in the basement floor which do not have windows, feel like trapped in a prison. Rooms are bad ,however the location and the view from the 4 floor restaurant is super good .

Great view from rooftop

Always great to stay here, thank you team, cheers 🙏

Rooftop view is amazing. services good just you only get one access card unless you ask for more. Clean and tidy.

Maisie location right across from the beach, friendly staff, good entertainment, clean rooms, amazing bands, pool tables and yummy food

The hotel is very decent for the price. It is a great value. Room was super clean and staff are friendly.

Always great to comeback here, cheers

Extremely friendly and helpful staff!