When you stay at Maya Ubud Resort and Spa in Ubud, you'll be on the riverwalk, within a 5-minute drive of Ubud Monkey Forest and Ubud Traditional Art Market. This family-friendly resort is 16.8 mi (27 km) from Sanur Beach and 1.7 mi (2.7 km) from Ubud Palace.
Relax at the full-service spa, where you can enjoy massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a fitness center. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 5 kilometers.
Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 108 individually decorated guestrooms, featuring refrigerators and minibars. Rooms have private balconies. 49-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.
CCharlene Woo2024.12.21
We had an amazing 2-night stay at Maya Ubud with my family! This hotel is truly one of the best in Bali, and I can’t wait to return in the future, especially with my kids. The place is perfect for families, offering a serene and beautiful environment that’s also incredibly Instagram-worthy. Everywhere you turn is a stunning photo opportunity!
The service was exceptional, and the food was simply amazing. Located right in the center of Ubud, it was easy for us to get around in a short amount of time. We also loved the complimentary daily activities—yoga, paddy walks, and visits to the plantation and arts & crafts area were such unique and enjoyable experiences for our family.
The pool service was top-notch too, with towels provided and food delivered right to us whenever needed. The staff were incredibly friendly and went above and beyond to make our stay special. For my mom’s birthday, they surprised us with a delicious cake and even created an adorable towel monkey—it truly made her day!
We also tried the complimentary photo shoot offered by the hotel. The photos turned out fantastic, but purchasing them was a bit pricey. If you want more photos and have time, I’d recommend finding an outside photographer. However, if you’re short on time, the hotel’s option is definitely a good choice.
Overall, this was an incredible trip, and staying at Maya Ubud was the highlight. I highly recommend it to anyone looking for a luxurious, family-friendly, and unforgettable experience in Bali!
Located in Ubud (Ubud City-Centre), Komaneka at Monkey Forest is within a 10-minute walk of Ubud Monkey Forest and Ubud Traditional Art Market. This spa hotel is 0.5 mi (0.8 km) from Ubud Palace and 17.3 mi (27.9 km) from Sanur Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy local cuisine at Garden Terrace Restaurant, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 22 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Iilyy2024.04.06
It was a great and relaxing stay here. Our room was spacious, was simple and classically decorated with the rice terrace view from the balcony. The grounds were well kept and healing to walk through. Nice view from their open air spa. Very friendly and personable service. Enjoyed the afternoon tea and a special balinese dance with dinner event one of of the evenings. Great location in the middle of restaurants and shops. Saw a couple of monkeys that minded their own business. Will be keen to check out and stay at their other newer Komaneka hotels :)
A stay at KajaNe Mua places you in the heart of Ubud, within a 10-minute walk of Ubud Monkey Forest and Ubud Traditional Art Market. This spa hotel is 0.5 mi (0.8 km) from Ubud Palace and 17.4 mi (28 km) from Sanur Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch or dinner at Ubud HomeMADE Resto, a restaurant which specializes in international cuisine, or stay in and take advantage of the room service (during limited hours). Meet other guests and eat at the complimentary reception. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 23 individually decorated guestrooms, featuring refrigerators and minibars. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
PPeter2024.08.15
We adored this villa, it was so picturesque and serene. The main hotel building is on the main road in central Ubud which suffers terrible traffic, but once inside the hotel it’s another world. A minute walk down the path to the back of the hotel to this villa. The pool and the view speak for themselves. Hotel location is perfect for Ubud exploration. Service exceptional. Breakfast spread delicious and changed every day, also included gluten free options. We would definitely book again!
Very Good
198 ulasan
9.2/10
Harga mulai dari
Rp 1.351.136
per malam
Periksa Ketersediaan
Anda Mungkin Suka
Hotel dengan Sarapan di BaliHotel di Bali dengan Kamar TwinHotel dengan 1 Double Bed di BaliHotel dengan Kolam Renang di BaliHotel dengan Layanan Pembatalan Gratis di Bali
A stay at Element By Westin Bali Ubud - CHSE Certified places you in the heart of Ubud, within a 5-minute drive of Ubud Traditional Art Market and Ubud Palace. This hotel is 2.3 mi (3.7 km) from Ubud Monkey Forest and 2.4 mi (3.9 km) from Campuhan Ridge Walk. Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Guests can catch a ride to nearby destinations on the complimentary area shuttle. Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee. Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Make yourself at home in one of the air-conditioned rooms featuring minibars and LED televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
YYohanes2024.10.21
Great Stay
We had a great time at Element Ubud. The staff were super friendly and helpful, though some could improve their English a bit. Big shoutout to William at breakfast, he was super attentive, spoke great English, and totally got what we needed and more.
A stay at Pertiwi Resort & Spa places you in the heart of Ubud, within a 10-minute walk of Ubud Monkey Forest and Ubud Traditional Art Market. This spa hotel is 0.5 mi (0.8 km) from Ubud Palace and 17.4 mi (28 km) from Sanur Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This hotel also features complimentary wireless internet access, concierge services, and a picnic area.
Enjoy Greek cuisine at GreenHouse Restaurant, Ub, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 80 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
GGuest User2024.08.09
Dear travelers,
Our recent stay was a mix of highs and lows. On the positive side, the location is fantastic, nestled right in the heart of Ubud, providing a serene escape while still being close to the city's attractions. The staff were exceptionally friendly and eager to assist with any needs, adding a personal touch to our stay.
However, we did encounter some challenges. We booked three villas, traveling with children, and found the accommodations less than ideal. The villas had gaps between the roof and walls, allowing insects and other creatures to enter. This led to a restless experience, especially for our children, who were understandably frightened by the noises from outside. The mosquito nets were also stained, which added to our discomfort.
The resort is situated on a hillside, offering beautiful views but also presenting some difficulties. The paths between the reception and villas are steep and can be slippery when wet. Unfortunately, both my wife and mother-in-law, who is 60, slipped several times, resulting in minor injuries.
In conclusion, while the location and staff were commendable, the issues we faced with the accommodation and accessibility made our stay less relaxing than we had hoped. With some improvements, this resort could truly be a gem in Ubud.
Located in Ubud (Ubud City-Centre), Komaneka at Rasa Sayang is within a 10-minute walk of Ubud Monkey Forest and Ubud Traditional Art Market. This spa resort is 0.5 mi (0.8 km) from Ubud Palace and 17.3 mi (27.9 km) from Sanur Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a steam room. Additional features at this resort include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
Enjoy Indonesian cuisine at Madu Manis Restaurant, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 20 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
KKikii.2024.11.28
Nice and cozy hotel if you wanna stay in the centre of Ubud. Clean and relaxing pool. Loved the afternoon tea. They tried to fulfill all our wishes. The only thing that bothered us was that we were told at breakfast that we could book a driver at reception to go on our desired excursion and were then told that unfortunately there was no driver available and that we should book a Grab.
With a stay at Alaya Resort Ubud, you'll be centrally located in Ubud, a 4-minute walk from Ubud Monkey Forest and a 2-minute drive from Ubud Traditional Art Market. This resort is 1.1 mi (1.8 km) from Ubud Palace and 1.6 mi (2.6 km) from Campuhan Ridge Walk. Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a fitness center, and bicycles to rent. This resort also features complimentary wireless Internet access, concierge services, and babysitting (surcharge). Satisfy your appetite for lunch, dinner, or brunch at Brasserie Restaurant, a restaurant which specializes in Indonesian cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 10:30 AM for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Make yourself at home in the guestrooms featuring refrigerators and LCD televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
KKok Hoong2025.02.08
Perfect Stay for Couples. Room is spacious and tidy, Cleanliness is slightly less than perfect, partly due to the aged fittings and furniture. The fridge has a lose hinge and you will have to push harder to actually close it well, though it can be easily replaced. The sofa has some unidentified stains. The balcony door lock is slightly faulty and it somehow latched on when we closed the doors, thus we got locked outside in the balcony for some time. However, kudos to the team who sent technicians who came to our rescue. Having said these, everything else in this hotel made it a memorable trip for me and my wife. Breakfast served at ”Brasserie restaurant” is 4/5 stars. The staff will take your orders while you are also free to take the items from the buffet counters. The coffee served to you is available as espresso based drinks and not just the typical machine or brewed-in-pot type. Variety is mediocre but at least most of them taste great. Located at the heart of Ubud, it is nearby many great eateries, cafes and bars. Also near to Monkey Forest, Ubud Palace, Ubud Market and some other places of interests. If you can stand the heat and walk for 30mins, you can also reach Campuhan Ridge Walk, or take a slower stroll while admiring the buildings and fancy shops. Even if you are not planning to go out, there's also many great options within their compound; such as Dala Spa, Cerita Manisan, Rayjin, Pison and Chontea, all under Alaya Hotel group. I particularly enjoyed Pison and Rayjin.
With a stay at Goya Boutique Resort in Ubud (Ubud City-Centre), you'll be within a 15-minute walk of Ubud Monkey Forest and Puri Lukisan Museum. This family-friendly hotel is 0.6 mi (1 km) from Saraswati Temple and 0.7 mi (1.1 km) from Ubud Palace.
Relax at the full-service spa, where you can enjoy massages and body treatments. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at Senja Restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. English breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 36 individually furnished guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
LLaurie Cameron2025.01.25
The room was amazing and they surprised us with a personalised greeting card and a cake to celebrate our honeymoon! Their breakfast menu was very extensive, it felt like a 3 course meal to start your day off, very delicious options. The staff were extremely friendly and helpful. The infinity pool was incredible, amazing views over the jungle. A 5 star experience, we will definitely visit again!
Located in Ubud (Ubud City-Centre), Komaneka at Bisma is within a 15-minute walk of Ubud Monkey Forest and Ubud Palace. This luxury resort is 0.7 mi (1.2 km) from Ubud Traditional Art Market and 17.6 mi (28.4 km) from Sanur Beach.
Relax at the full-service spa, where you can enjoy massages and body treatments. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a fitness center, and bicycles to rent. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 5 km.
Enjoy Indonesian cuisine at Seneng Kitchen Restaurant, a restaurant where you can take in the garden view, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 32 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.06.06
Like their neighbour Bisma 8 Komenka is on the same stretch of rough pavers that someone in the Government's Tourist Department should fix as it's a wild ride to go down this road!!
Komenka is on a wide sprawling estate somewhat wild in places and delightful to wander around in and a very pleasant outlook ...from our room's balcony anyway where one looks down onto the sprawling jungle and coconut palms with the sunset.
None too much to fault here except the Breakfast ....we were first here in March just after Covid opening and back in May and there's been no change whatsoever to the Breakfast Menu and when one stays at about 2 weeks at a time it becomes a bit tedious and the quality is nowhere near their neighbour at Bisnma 8 !!
With a stay at Dwaraka The Royal Villas - CHSE Certified, you'll be centrally located in Ubud, within a 10-minute drive of Ubud Monkey Forest and Rio Helmi Gallery. This 4-star hotel is 1 mi (1.6 km) from Ubud Palace and 1.1 mi (1.8 km) from Ubud Traditional Art Market.
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 spa tubs, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 3 km.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Make yourself at home in one of the 28 air-conditioned rooms featuring fireplaces and flat-screen televisions. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
HHerbert Liu2024.06.13
Great service and breakfast. Love the staff. Very peaceful and forest-like. The only small complaint is not about the hotel so much. It's location is a bit far and there was a ceremony so our taxi couldn't reach it so we had to walk in the rain. Oh, and the room smells wet, but I guess it's for every hotel there. Otherwise it was perfect.
Very Good
227 ulasan
9.3/10
Harga mulai dari
Rp 1.207.939
per malam
Periksa Ketersediaan
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9.3/10
Very Good
LLuanna Cardoso deArriving at the hotel I immediately smelled the mould. The hotel is beautiful but smells. We were kindly received at the door, they picked up our luggage, and served us a welcome drink while we did the check in. I started to sneeze and my nose clogged so I explained I was allergic to dust and I would like a room with more sunlight and wind. When we entered the room the musty smell was unbearable. I immediately complained and they promptly found another room without carpets. I believe it was an upgrade. They also sent us an apology card with fruits and chocolates. Unfortunately, the new room was still smelly, not as smelly as the first one, but we accepted as we were super tired and didn’t want to wait any longer. Here are my pros and cons:
Pros:
Shower pressure was fantastic
Breakfast was great, they had options like avocado toast, salmon bagel, burritos, and a variety of international options
Bed was comfortable
Swimming pool Temperature was perfect and the bar very convenient with great drinks
Beach is clean and not crowded
Sunset is beautiful
The restaurants had a good environment and good food. A bit pricey, but overall worth it.
Cons:
Mould. This is actually the only reason I wouldn’t go back to this hotel. The smell is in the room and the entrance mainly. The rest of the areas are okay. This hotel was built in 1993, so I have to say that if it wasn’t for that, the hotel would be in amazing condition.
Service by the pool was very slow, my husband tried to get a beer first thing when he arrived and only after calling the waiter twice they brought him the beer, but it was room temperature! 😞
Coconut water and beer were not cold, they actually offered ice, but it just made it watery and tasteless.
Bike rental can only be used inside the hotel, and they don’t tell you that when you rent it. I tried to go out to cycle in the surrounding area and they didn’t allow me to go. After complaining, the charged me half price for the rent. I only used inside the hotel and at the beach in front of the hotel.
Concierge service was very slow and inefficient. He didn’t have packages to offer, photos, or videos. Everything was searched on Google right in front of us. The only option given was a private driver that could take us anywhere we wanted to go. The problem is that we didn’t know the places, so we were expecting a better introduction to the island and the activities. We ended up doing our own research and hiring the driver.
Transfer from hotel to airport costs 430,000 RP, but if you get a grab (similar to Uber/Didi) it will cost you less than 80,000 RP.
Overall, the hotel is a good option if you can tolerate the smell. That’s the only reason I wouldn’t recommend it. Otherwise it was a great stay for the price.
ZZhang(xinyan)Although the location of the hotel is a bit remote, it doesn't matter for the second half of our trip, which is mainly for playing in the hotel! We still ordered a single-family villa with a swimming pool, which is quite private. We ordered breakfast. Various Western breakfasts are very suitable for our taste. We ordered dinner in the room on the first night. The food was very delicious and exquisite. The whole table was only more than 500 yuan when we checked out. The seafood set meal was booked in the restaurant for dinner on the second day. It was still delicious and exquisite. Blowing the sea breeze and listening to living music, it was romantic and warm! The chef also came to each table to introduce the dishes and listen to opinions. Very nice! Champagne was sent to the room, which was delicious! In addition to the welcome fruit sent on the first day, there were snacks sent every day, which were delicious😋! The hotel's unique black sand beach is very special and beautiful! In short, it is very quiet and very private, very good! Very like it!
GGuest UserGreat place for families. They have their own beach front which is not shared with other hotel guests. However there are no lifeguards during our stay and the beach is dirty. Hotel to consider having a lifeguard at the beach area, and also clean up the area.
GGuest UserA very disappointing stay at this hotel. Issues started at check in and continued throughout our stay . Our family booked 5 rooms at the Alam KUL KUL and we all had issues with facilities and getting any action taken to address them . To start we visited the hotel in mid November 2023 to enquire about late checkout when we stayed in February 2024. The hotel reception were very pleasant in November and guaranteed that late checkout was easy and it was a great rate of 550.000 . The reception staff said that they had added the late checkout to our booking. When we arrived in February everything was different. First the reception staff questioned that we had visited in November and that we did not have late checkout added to our booking. They insisted that we name the hotel staff who we had spoken with in November. After much discussion we had the late checkout added but staff were less than friendly. Then they insisted we pay the extra money straight away. We said no problem but then my wife’s wise card wouldn’t work in their payment machine and staff kept insisting that the wrong pin was being entered. My wife had been using the card for the last 7 days in Bali with no issues. So I then gave them my wise card and was surprised when it wouldn’t work in their machine either. I also had been using my card daily in Bali with no issues. After much further discussion with hotel reception they said that we could pay at check out. We had already pre paid for all 5 rooms prior to this. On the day of checkout I received a request to contact reception as they had no records of us asking for late checkout. During several WhatsApp messages from reception they said that we had refused to pay for the late checkout and that we had stated that we would get it free. I was absolutely disappointed to receive these messages and we had never stated anything about free late checkout. The reception staff continued sending messages that were completely false statements. In reflection I think that the staff were trying to cover up the poor service lack of professionalism that they lacked. This were only a few of the small issues that arose during our stay . Our daughter and family had a mouse running around their room and it took staff 3 days to come and look at the room. There was never any offer to change rooms. Another family group had their air conditioning not working and it took 3 days for the hotel to address that issue . My wife ordered drinks during happy hour at the garden pool and when the bill came they wanted to charge full price and their staff stated that my wife had ordered room service! She was locked out of our room at the time because the electronic key kept failing.
On 3 separate occasions I asked to speak with the hotel manager to see if we could get better communication and service. Unfortunately the manager was always unavailable, so can only assume that is where the problem starts . Too important or don’t care about hotel guests.
Most of the hotels staff were extremely friendly and welcoming especially the restaurant staff.
The Alam is a very old property in a very good location. The rooms have been renovated and beds are comfortable. After visiting Bali about 16 times and staying in many different hotels and villas this was our most disappointing stay in Bali. It’s a shame that the small issues kept coming and that the hotel were either trying to cover up or complacent about.
GGuest Userthree days stay with my family, air conditioning not pretty good, and hot water not realy good to, i have complain about that but problem still exist
FFfern_elfRoom is nice and modern. Breakfast box is provided when requested for early Nusa Penida one-day trip. We found so many ants in the room, e.g., wall, working table, closet. Staff use insect repellent spray and it's kinda work. The security team is quite impressive, they help us get in the car and leading to our corrected elevator.
AAnonymous UserStaying here was a real retreat. The room which has pool access we booked was clean, spacious, intimate bcs there only a few room. Our room was very close to the dining gazebo where there were some plugs so we could working with our laptop with a sight of ricefields. the bathroom has a good warm water shower. I love when the morning sun can penetrate to the room. Nasi goreng and Mie goreng for breakfast are quite tasty. - But sometimes you can hear a gecko at night and unfortunately during our 2n3d stay, there were no one clean and make up our room. Also tissue and water didn't get refilled.
GGuest UserExcellent room. Really big with nice sitting area, balcony, good working desk. Also loved the bathroom.
Had some problems getting the safe to work but eventually were fixed.
There is not much micro economy outside and just one restaurant. I did manage to get Grab from the hotel.
The hotel runs a great shuttle to Semarapura and Goa Lawah, it's free but you tip the driver and guide and pay for entry to the various sites.
The spa area is nice but the treatment I had was not very good.
SShahriar ImranGreat central location
I stayed at Homestay Alam Pangkung for a night, really enjoyed its location in the city center where everything is within walking distance.
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