Hotel dengan Balcony di Xi'an

The hotel is beautiful and well-located by some excellent restaurants and bars. In addition, the prominent location is great for getting DiDi nearby. The hotel itself is very beautiful. We enjoyed the buffet breakfast and the staff was very helpful - including getting the Terracotta Army visit booked for us. I would definitely stay here again. A huge thank you to Liu Xiaomei for all of her help in particular - she made the stay delightful.

The hotel is conveniently located, not too rowdy. The service & ammenities are great. Everything that u need, housekeeping is good but can be better, ie they did not replenish the toilet rolls, we stayed in a family room for 4 pax, the usage is high. But overall i would give a 9/10.

Services: The hotel arrival experience was average; some staff members were friendly, while others came across as quite stern. The person who assisted with my luggage seemed a bit unfriendly, which made me hesitant to ask him any questions. The rest of the staff were generally fine, though. I appreciated the birthday cake and the decorations in my room, which certainly added to the experience. However, the overall warmth and hospitality from the staff were lacking. One moment that I found slightly insulting was when a staff member asked me if I had taken their hotel room pouch while I was waiting for my taxi to my next hotel. It felt as though they suspected me of theft. Additionally, the hotel did not provide basic amenities like a toothbrush and shower caps, and I was too fatigued from jet lag to request them. Fortunately, I had packed my own toothbrush. Restaurant: The restaurant staff provided a much better service than the hotel staff. They were polite and accommodating, in contrast to the person who assisted me with my luggage and drove the golf cart. His tone was quite off-putting, making him seem unapproachable and even confrontational at times. Facilities: The bathroom was somewhat dated, with some corners showing signs of mold. The room itself was a bit dimly lit. The highlight of my stay was definitely the private onsen and the performance of ”长恨歌!” 👍🏻👍🏻👍🏻 Conclusion: The money spent was well worth it for the private onsen and the VIP tickets to the ”长恨歌” show! It was truly a fantastic experience and well worth seeing.

- Great location: Walking distance to a number of key attractions and metro station - Unique theme and interior, lovely lobby! - Received a complimentary upgrade to a bigger room (Delightful ＞ Elegant)! - Helpful guide-cards at the lift lobby to attractions, food places and train stations (Metro + HST) - Mini in-room guide near the bedside with information on the hotel and attractions, food places to check out - Received a complimentary Thank-You gift package upon checkout consisting of a steam eye mask, some snacks, a bottle of water and a face mask! - Pro-active approach to feedback and swift customer recovery (I informed them about a guest smoking near the lift lobby, causing the entire corridor to smell of cigarettes, and received a note of apology and a voucher via WeChat to be used for my the next booking in a matter of hours!)

I want to express my thanks to the awesome staff of the hotel. They are extremely friendly and helpfull. The hotel is clean . You can imagine that the rooms condition is a little bit older than the pictures. Nevertheless the cleanliness is ok. You can expect a Chinese style breakfast but enough also for eastern demands on low level. There is coffee egg and toast together with some tomato. On the other hand they are a variety of Chinese dishes like rice sausage pastries . You are extremely near to the drum tower and Muslim quarters and can reach also easily the bell tower and the city wall. Didi and Alipay works over the entire city. The hotel is also near to the metro station. I personally didn’t experience the metro ride. The hotel have also a pickup and drop off taxi service to the airport. The price is reasonable compared with didi premium rides.

The hotel staff could not have been more helpful - they were really kind and thoughtful. The breakfast was okay - pretty standard for a hotel in this price range in China. No western options but the Chinese options were good. They gave us lots of bottled water, afternoon tea/coffee and biscuits. The room was clean and comfortable. The tour company that operated within the hotel was excellent and reasonably priced (booking a car to the terracotta warriors was similar to DiDi prices but the driver waited for us). Would definitely stay here again.

I had a nice room, clean and big. Breakfast was small but good and not too expensive. Staff is friendly and helpful and with translate you get there. Location is a bit outside the wall but with Didi easy to get picked up and explore. Alternatively if you want breakfast outside the hotel you can walk to the metro, outside the metro are a few stalls with some good breakfast options. Really close to the hotel there aren't much dinner/lunch options I could find.

A hotel’s location is excellent, near the Bell Tower, shopping malls and a great variety of cafes and restaurants. It’s just 5 minutes walk to the metro. Facilities are very modern and convenient. A free laundry is a big plus for guests who travel for a long time. Breakfast is varied and there’s a coffee machine that is great for coffee lovers. We strongly recommend this hotel for everyone.

14 March 2025 Appreciation for Hyatt Regency Staff – Cindy Gong & Chef Yuan I would like to commend Cindy Gong at the front counter for her politeness, affability, and efficiency. She ensures a warm and seamless guest experience with her professionalism and attentiveness. Chef Yuan is equally commendable for his culinary expertise and hospitality. He is affable, polite, and highly capable, delivering quality dishes with great care. Both Cindy and Chef Yuan are outstanding assets to Hyatt Regency, making every guest’s stay enjoyable with their excellent service during my stay from 10–12 March 2025. Warm regards, H.K. Goh Room 1072

The hotel itself is beautiful and stylish, same as the rooms. Also, the rooms are super clean. Staff were friendly and helpful. The breakfast was decent. The location of the hotel is around a 10 minutes walk from the bell and a 2 minutes walk from the metro station. Usually the rooms are very quiet and comfortable, BUT there is a very loud melody and long playing from 6am, every full hour until 10pm. Every day I just slept 5-6 hours because I woke up 6am due to the noise, then woke up again 7am. I know its not the hotels fault for this melody to exist or be played, but its very difficult to deal with, especially when you have a light sleep.