Apartments Xi'an

I booked a 3 night stay and it was the best choice ever. Location was literally opposite a night market with awesome street food and shopping, and right in the heart of Xi’An. I would like to specially commend Lucy for accommodating to my request for window view despite the hotel being almost fully booked, for answering all my enquiries promptly and patiently, and also for making my trip in Xi’An so lovely. Feels so at home talking to her. Definitely will book Novotel again. Thumbs up to Lucy and team! Highly recommended 🥰

A beautiful hotel, felt welcome as soon as we walked into the hotel. The staff were polite and helpful. We received a complementary gift bag containing snacks and biscuit shaped in the local main sights, along with a hand drawn map of Xi’an city. The room was nicely decorated, there was a complementary face and eye mask in the room which was a nice touch. The location was very central, with all main sights in the city no more than 10-15 minutes walk away. Having a self service laundry room with 2 washing machines and a tumble drier was a real bonus.

The hotel is beautiful and well-located by some excellent restaurants and bars. In addition, the prominent location is great for getting DiDi nearby. The hotel itself is very beautiful. We enjoyed the buffet breakfast and the staff was very helpful - including getting the Terracotta Army visit booked for us. I would definitely stay here again. A huge thank you to Liu Xiaomei for all of her help in particular - she made the stay delightful.

My experience at this hotel was simply outstanding! The staff was not only friendly and welcoming but also incredibly attentive and compassionate. Every little detail showed how much they genuinely care about their guests' comfort.The rooms were spotlessly clean, and the atmosphere was calming and cozy. Throughout my stay, I felt completely at home, as the staff was always ready to assist with a warm smile. This hotel is not just a place to stay; it’s a space where guests are truly welcomed with kindness and warmth. I will definitely return here next time to enjoy this amazing hospitality once again. I highly recommend it to anyone looking for excellent service, comfort, and genuine care. A huge thank you to the entire staff for this wonderful experience! 💛✨ 这家酒店的服务非常热情，员工们不仅友好亲切，而且体贴周到，真正关心客人的舒适感受。房间干净整洁，环境温馨舒适，让人倍感安心。整个入住期间，我都感受到家的温暖。下次一定会再次选择这里！强烈推荐给寻求高质量服务和舒适体验的旅客！🌟💛

I’ve been there for 2 nights was amazing place at the first time in Xi’an. The hotel very close to metro ( Ningyongmen station exit A2 ) and the hotel is close to the Xi’an wall along to the the bell tower , Muslim night street , mall , shopping places are all you can go by walk. Also get easy bus Emperor Qinshihuang's for the next day. The room very reasonable price and clean , fresh staff was excellent their job. I would rate 10000/10 for this one and would be there again for sure. Hope you guys don’t hesitate to stay here. Have a great day in Xi’an.

This hotel is good. Generally, the room has good lighting and is very clean. It is spacious - one of the biggest I have seen for this price level. The bed is soft and comfortable, very cozy. The sound insulation is good. I'm very satisfied. The hotel is in a good location - near to the South Gate of the city wall. Metro is about 10 mins walk away and it's very convenient to get around. However, we tended to take didi to go around. Too cold to walk in winter.  The facilities inside the hotel are simple and clean. The service staff have good attitude, are friendly and warm. This hotel is really great and I will choose it again next time. To add on, there are many shopping malls like SKP nearby and a lot of delicious food like mutton stewed in bread and meat in a bun.  Entertainment facilities inside the hotel is simple. are also complete. The room is provided with a sizable TV.  the bathroom in the room is separated into shower and toilet areas. There are also disposable toilet seat covers and sweet soup that is very delicious! The front desk arranged a room for me, which is very quiet at night. The orientation of the room is very good, filled with sunlight. At this hotel, I experienced the perfect combination of quality service and a comfortable environment. I also want to praise all the hotel staff, especially the housekeeper, Wanzi and Ms. Tian. Their service attitude is very good. Because we wanted to have delicious food in the hotel room at night, she taught us how to order takeout. She also reserved sweet soup for us every day, which was very warm-hearted. She also sent me a travel guide for Xi'an, which was really nice! Finally, she gave me a shadow puppet, a non-material cultural heritage of Shaanxi Province. It's very beautiful. I will come to Xi'an again for a trip and stay here again.

Stayed at Ramada for four nights. The bed was firm and just right for sleeping. The towels are changed everyday and toiletries provided. The buffet breakfast has very good range. I really liked the mushroom baos. The location is 10 mins walk to Belltower or Muslim Quarter not very far at all. The only thing I don't like is the smoky smell in hallways and provision of ashtray bin for smokers. It's not the hotels fault but to make it less desirable to smokers don't provide facilities which support smoking.

The location is amazing, right next to the Bell Tower 钟楼and Zhonglou Metro station 钟楼地铁站 exit D. There’s also a big shopping mall nearby, called Kai Yuan Shopping mall where you can get a good view of the Bell Tower. You can also walk 5-10 minutes to the Muslim Quarter 回民街 where the Great Mosque is. The room and bathroom is very spacious, and feels very clean. Comes with daily cleaning and free water bottles. When you get 外卖 food delivery, they deliver right to your door, either by hand or by robot. The room was a little bit cold at first but the staff provided us with a space heater. There is 24-7 WeChat enquiry service too. Thanks 小赵 for the service.

Services: The hotel arrival experience was average; some staff members were friendly, while others came across as quite stern. The person who assisted with my luggage seemed a bit unfriendly, which made me hesitant to ask him any questions. The rest of the staff were generally fine, though. I appreciated the birthday cake and the decorations in my room, which certainly added to the experience. However, the overall warmth and hospitality from the staff were lacking. One moment that I found slightly insulting was when a staff member asked me if I had taken their hotel room pouch while I was waiting for my taxi to my next hotel. It felt as though they suspected me of theft. Additionally, the hotel did not provide basic amenities like a toothbrush and shower caps, and I was too fatigued from jet lag to request them. Fortunately, I had packed my own toothbrush. Restaurant: The restaurant staff provided a much better service than the hotel staff. They were polite and accommodating, in contrast to the person who assisted me with my luggage and drove the golf cart. His tone was quite off-putting, making him seem unapproachable and even confrontational at times. Facilities: The bathroom was somewhat dated, with some corners showing signs of mold. The room itself was a bit dimly lit. The highlight of my stay was definitely the private onsen and the performance of ”长恨歌!” 👍🏻👍🏻👍🏻 Conclusion: The money spent was well worth it for the private onsen and the VIP tickets to the ”长恨歌” show! It was truly a fantastic experience and well worth seeing.

I had a nice room, clean and big. Breakfast was small but good and not too expensive. Staff is friendly and helpful and with translate you get there. Location is a bit outside the wall but with Didi easy to get picked up and explore. Alternatively if you want breakfast outside the hotel you can walk to the metro, outside the metro are a few stalls with some good breakfast options. Really close to the hotel there aren't much dinner/lunch options I could find.