"Best hotel in chile, Christopher and Edward were great and, Eddie, are great servers. Best cake in the world, chocolate cake is so good"

"The rooms have such a nice view, it almost makes you oversee the many updates needed. I stay in 2 different room on 2 different occasions and can say that all rooms appear to be the same. The sunset view is out of this world and the staff I dealt with were amazing! Some spoke excellent English and others did their best and we made it work. Having said that, the rooms need help. The sinks were cracked, the floors needed refinishing, the bathroom lights were popping off, there was rust all over. Would I stay here again, yes absolutely, but don’t let the online photos fool you. The restaurant had amazing food and I had the best mojito of my life (passion fruit mojito)."

"I requested a date change for my 4-night stay, booked through Worldpass, and despite contacting the hotel directly, I was not informed by any means of the date change to December of the same year (2025). Today, Noemi informed me that there is nothing that can be done, that the reservation, paid in full for 4 people, for 4 days, half board, was lost, but they didn't even have the courtesy to inform me. A regrettable experience communicating with the hotel's reservations department, since when I contacted them directly to inquire about the change, they blocked me, stating that all communication had to be through the travel agency. A regrettable situation and poor quality of service. I do not recommend it."

"I would avoid this hotel. It calls itself 5 star but the management must think it is 2 star because they treat you very poorly. The room was very nice and the gym fantastic – but that is where it ends. Firstly, we were told very clearly that we needed a card to get towels at the pool and that, if we lost it we would be charged $20 each. This is a 5 star hotel – cards to get pool towels is ridiculous. Then we left a book in the restaurant and when we went back the next day no-one had any idea what the procedure was regarding lost property. We did get it back eventually but how did no-one know where lost property was held? Poor management! The restaurant staff were terrible – at no point did anyone every come and ask us if we wanted to order or if we needed anything. We had to go to them every time – even though there were 5 or 6 of them milling around – it was very strange. But the most bizarre thing was when we mentioned that we had run out of coffee pods in the room and we were told we had to pay for them!!! We were in a suite, in a 5 star hotel and being told we had to pay for coffee pods. These are just a few examples of the poor service - ther were many more. Just not good enough –I have no idea who is managing this hotel but they clearly have little to no experience. There must be better options in Arica. "

"For one night OK. Centrally directly at the Moro Mountain and Zntrums near. Breakfast very simple."

"The hotel is very comfortable, clean, comfortable and comfortable, the pool is thankful and the daily breakfast is varied."

"It needs to be made clear that there was nothing inherently wrong with my stay at this hotel, hence the still-solid four star rating I’ve given. The rooms delivered in comfort and functionality, and the people at check-in/out and the on-site restaurant were friendly and very helpful. My issue boils down to how much I was charged to stay here. Read the details of my experience below: - Location and atmosphere: The property directly faces the Pacific Ocean and affords awesome views. One can walk to the beach and a few nearby restaurants fairly easily, although I didn’t spot a way to get to the beach without having to circle around the front of the building. Inside, the atmosphere is dated, but things are still clean. Only one elevator was functioning when I stayed, but it didn’t cause too lengthy of a delay to access. I encourage the property to begin renovations as soon as possible. - Service: All the employees were warm and friendly. The reception folks spoke proficient English. When I needed to load my electric wheelchair onto a taxi, the workers who came to assist with the lifting were so gracious and willing. Moreover, a member of the housekeeping team I encountered upon walking to my room was very cordial and sweet. The service here is excellent. - Room: I requested a room facing the ocean, and my request was granted. While the views didn’t disappoint, the amenities in the room were minimal, and the furniture and bed was quite basic. Of course, I’ve never stayed at this hotel before (which is apparently part of a Chilean hotel chain with locations all over the country), so I certainly could’ve arrived with expectations too high. Nothing was terrible about the room, but something could’ve been added or polished to take it a step further. It was just very basic and ordinary. - Value: I’m honestly doing this hotel a favor by reserving my criticism in the “value” category rather than the “service” category, because the argument could be made that customer service resulted in this. I’m choosing to say this here because I truly don’t think the hotel staff were aware or purposefully trying to overcharge me. But they did, both literally and in terms of how I perceived my very basic room to be. I should’ve paid online in advance; whoops. What would’ve cost me (including taxes) $75-ish USD on any major booking site, had I just taken three minutes to connect to Wifi and reserve it on my iPad, ended up costing roughly $125 at checkout. Mind you, I had specifically checked the sea-view rooms online, not simply the lowest-tier room in the hotel. I also only bought two bottles of water, surely costing no more than $4 USD each. I was grossly overcharged. I attempted to explain this and ask for a lower amount, but a combination of the language barrier and the fact the bill was inevitably final left me owing far more than my stay was worth. I may stay here again for a great price if I can pay in advance online, and especially if renovations to rooms and"

"This place has a very special style - it's not luxurious but practical and nice. The location is good if you want to stay near the historical centre (which is not the nicest area of the town) - it's very close but a bit to the side which makes it more quiet. However, the hotel is on a steep hill, so vehicles make a lot of noise climbing it, and in the nights there are events somewhere near, and the music can be heard well. I liked the scenery towards the morro and the see, it felt like being in a tower. My apartment was spacious and had a lot of light even if I had some curtains closed. The kitchen is quite good and there are many kinds of kitchen utensils, so one could do a lot of cooking. I didn't but it was nice to have a good fridge. There were several chairs in the apartment but none of them was very good for sitting and reading, so that was the main handicap for me. The owner is very helpful and gave me some brochures about the town and the area."

"Despite arriving from the bus terminal before 5 a.m., thanks to the very helpful night porter we managed to get into our room for a tiny extra amount, and grab a couple hours' sleep. Breakfast was on the shaded roof terrace, and was pretty good, although only instant coffee. Our room was cosy, but enough space for one night. Comfy bed. A/c worked well. Bathroom small but hot water when we needed it. Very handy location -- 10 min walk to bus terminal and MallPlaza; a couple more to the beach."