Ulasan Leonardo Hotel Antwerp the Plaza

Room was clean and comfortable bed.Free coffee and tea in the room.

Good Hotel. Close to a Metro Station. Also you can walk to the old town in just 20min. I would come back😊

Dear Trip.com Customer Support, I am writing to express my profound dissatisfaction with the recent hotel stay I booked through your platform at the Leonardo Hotel Antwerp the Plaza (Booking No. ***********, PIN ****). I checked into the hotel around 10:10 PM on September 15th, 2024, and what I encountered was nothing short of shocking. I feel compelled to share the details of my experience, as I have never seen such poor conditions in any hotel I’ve stayed at, and I believe this establishment should not be listed on Trip.com. Upon entering the room, I found the following appalling issues: Cleanliness: The room was filthy, with a disgusting amount of hair scattered everywhere, including on the bed. The toilet was visibly dirty, with urine stains on the seat. Hygiene Standards: There were no slippers available in the room, a basic amenity even in low-budget hotels. Overall Condition: The general state of the room was unacceptable. The cleanliness and hygiene levels were far below any reasonable standard. I have stayed in a wide range of hotels globally, from budget accommodations to luxury brands like the Four Seasons Istanbul and Ritz Carlton. Even in my worst experiences, I have never encountered such a disgraceful level of cleanliness and hygiene. The money spent on this hotel would have been better donated to charity. I was so horrified by the condition of the room that I genuinely considered sleeping in the rental car instead of staying in the hotel. Furthermore, since we checked in very late, and I am traveling with my team from my company, there was no time left to modify our reservation or find alternative accommodations. We have an early departure scheduled at 6:30 AM, making the situation even more frustrating. My experience with Trip.com has always been positive until now, but this situation has severely impacted my trust in your service. I strongly urge you to review the quality of the hotels listed on your platform and take immediate action to remove this property from your listings. I expect a full refund for this booking, and I sincerely hope that Trip.com will investigate and ensure that such situations are avoided for future customers. Thank you for your attention to this matter. I look forward to a prompt response.

Great price, the 3 stories house is great for a group of friends to share and hang out.

Beautiful room, the bathroom however needs to be renovated. Excellent service by employees.

Check-in was very quick and efficient. Room was very classy, beautiful and well appointed. Very happy that i was there.

Second time this year staying at this Hotel. Clean & friendly. Very spacious and clean rooms. Hotel is close to our relatives

Nice hotel , recommended .

Nothing major the staff were ok not very helpful but it was fine

房間很大，在歐洲的就裡麪算少有的大，相比普通的18-20平米，簡直像天堂，但設施有點老舊，私人停車場在地下，需要到前台讓他們開門，地下車庫很小

Heerlijk hotel met fijne hotel chique sfeer! Vriendelijk personeel en een goede ligging ten opzichte van centrum en centraal station!

Prima hotel, echter de schoonmaak erg matig. Ze komen elke keer langs op een tijdstip dat je vaak in de kamer aanwezig bent en maken dan niks schoon. Ook vullen ze de koffie/suiker/creamer slecht aan en moet je dit telkens vragen als je langer verblijft. Parkeren kan je het beste in de buurt doen, aangezien het vrij prijzig is om daar te parkeren. Voor het hotel kan je prima stoppen om spullen in en uit te laden.

Erg vriendelijk personeel, wij wilde liever een bad dan een douche en dat was erg snel geregeld. Hotel was erg schoon!

Heb ontbijt was minder is beperkt, had ik het maar niet genomen. Volgende keer neem ik geen ontbijt en slaap ik door