A bit of a mixed review. The hotel was generally disappointing and I wouldn't class this as a 4* hotel. The good bits: - Great location, close to the beack (which is lovely) and on good bus routes to old town and the port - Jose in the restaurant, and his staff, are very friendly and make an extra effort with the kids which is great - snack bar is good - the breakfast was varied The bad bits: - Beds seriously uncomfortable - Air con not great - Hotel quite dirty overall, the spa was filthy - showers around the pool area don't really work - If you are all inclusive, this only includes a very basic selection of drinks and you have to pay for anything not on this list - the cocktails you can get with the all inclusive option are basically juice - evening entertainment average - kids entertainment mundane and repetitive - bar staff extremely miserable and unhelpful - reception staff also the same. very unhelpful and quite rude, this shocked us - the food is OK, but the layout of the buffet is extremely poor. In the evenings, queues for food are long at 7pm and this is all because the grill is at the front. kids generally don't want food from the grill, but you find yourself having to queue to get past the grill in order to get to the other food Overall a disappointing experience. We loved Alcudia itself, and plan to return next year - but will be looking for an alternative hotel which offers better value.
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