Arsi Enfi City Beach Hotel

The location is excellent! Room was clean and tidy, but there was no shower gel or shampoo. The food was fresh.

I took my mom for an all inclusive long weekend stay. Over all i would NOT reccomend. The staff are grumpy and not helpful. I wasnt happy with the room as it was very small and the air conditioning didnt work. They reccomend the upgrade to purchace the safe in the room and later found that someone (cleaning staff) went through my luggage. At any meal time the hot food was only warm and by the time you sit down it would be cold. They serve broccoli, sprouts, cabbage and other veg for breakfast, that i thought was a bit weird. The day i arrived the pool was out of order and empty of water. It was cleaned and up and running 1hr befor leaving for my flight. Not all of the drinks were included in the "all inclusive" as i needed to pay for cocktails or apple juice and other drinks. I was woken up every day by a religeous tannoy at 6am promptley and it repeted 6x each day, when i spoke to reception to move room away from the tower that is located directly next to the hotel i was told "god it great, all turkey is like this" and sent on my way without a room change or any empathy for jetlag. They really didnt want to help at all. They just happy to take my money. WILL NOT RECCOMEND NOR STAY HERE AT ALL AGAIN!!!! :(

The hotel deserves a 1-star rating for numerous reasons. Firstly, the food selection was incredibly repetitive and not at all tailored for children, consisting mostly of rice and pasta with no notable Turkish-inspired dishes such as kebabs or other local specialties. This lack of variety and quality in the food was a significant disappointment, especially for families traveling with children who need more nutritious and appealing meal options. The rooms were another major letdown. They were very worn out and in desperate need of renovation. The furnishings were old and shabby, and the beds were extremely hard and uncomfortable, making it nearly impossible to get a good night's sleep. The level of discomfort in the rooms severely affected our overall experience, as restful sleep is a crucial part of any vacation. The most alarming issue, however, was the safety hazard posed by the extremely hot floors around the pool area. This leads to the most distressing part of our stay. One afternoon, while we were enjoying the pool, our six-year-old daughter and another family member suffered severe burns on their feet from the scorching hot tiles around the pool. The ground was so hot that the child’s shoes actually melted, resulting in second-degree burns. This traumatic incident not only left our daughter in immense pain but also confined her to a wheelchair for the rest of the vacation. The other family member also sustained second-degree burns, which required multiple hospital visits. Despite raising our concerns with the hotel management, their response was dismissive and inadequate. They offered a fruit platter as compensation, which was insulting given the severity of the injuries sustained. The hotel manager acknowledged that the floor was extremely hot but did nothing to mitigate the hazard or assist us further. Their solution was simply to suggest that guests should wear shoes at all times, even though the child was wearing them when she got burned. Furthermore, the hotel's staff showed a blatant disregard for our well-being and the seriousness of the situation. We were left to arrange medical treatment on our own, and the lack of support and empathy from the hotel staff was shocking. Their refusal to acknowledge the problem and take appropriate action not only ruined our holiday but also put other guests at risk. We saw several other adults burn their feet on the same hot tiles during our stay, indicating that the issue was widespread and not just an isolated incident. In addition to these major issues, the general upkeep of the hotel was poor. Public areas were not well-maintained, and the overall cleanliness was subpar. The amenities advertised were either unavailable or not as described, adding to our dissatisfaction. Given these numerous and serious shortcomings, we strongly recommend staying far away from this hotel. It fails to provide even the basic standards of comfort, safety, and hospitality. Our experience was deeply disappointin