Avoid this hotel! The hotel is in desperate need of a renovation, the grounds and rooms were dirty and run down. We knew the rooms were going to be basic, however we hoped they would at least be clean. We had ants running over us in our beds, the covers and blankets on the beds were stained, as were the towels if they remembered to provide them. On 3 of the 4 days we were there, we had no hot water in the bathroom, and on 1 of the days we had no water at all. The toilet didn't flush, and most guests were complaining of smells in their rooms from the drains/toilets. The door to our room and our balcony door both had broken handles. We did not have a safe in our room to store our passport or money, although some rooms seem to be provided with a safe but you have to pay daily to use it. Some of the rooms had air conditioning but it seemed the majority didn't. The sunbeds around the pool are filthy and a lot of them had bird poo on them. The pools themselves were clean though. Some of the bar staff were very attentive and friendly at the smaller pools, however the bar staff at the main pool were incredibly rude and ignored our teenager standing there for 20 minutes instead of telling them to go to the other bar for soft drinks. If you are after a quiet resort, this isn't the place for you as they play extremely loud music late into the night. The hotel isn't very accessible for disabled guests as there are lots of stairs everywhere, and whilst there are disabled ramps, they take you the long way around the hotel. The food was awful, you had to book in for the snack bar, which was only available once per day, and even though it said it closed at 4pm, if you arrived at 3.30pm they would turn you away. Us and all of the guests we spoke to were having to order in deliveries from the nearby McDonald's, KFC or Pizza Hut. If I could give this review zero stars I would.
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