Hotel Dengan Airport pickup service di Lancashire, United Kingdom

Stayed one night in a twin room on first floor. Managed to park at the hotel but only that space so lucky. Room was a nice size and all amenities were ample for two. Decor is a little dated but well maintained and you still get how grand it would've been back in the day. Shower was over a bath which was a little high to get in and out of and didn't drain for ages but was super hot and really powerful. Breakfast was lovely - very busy but we were seated quickly and didn't feel rushed to leave. Only fault was the room was absolutely freezing! Would highly recommend and would certainly stay again.

Nothing wrong with the hotel in general, but the PARKING IS £18 PER NIGHT!!!!! A TOTAL RIP-OFF!! No-one told us the parking was going to cost that much! All it said on the Trip.com website was paid parking, which you don't expect to be £18 per night!!!! Very disappointing and it spoiled our trip to Blackpool. Don't think we'll be back to this hotel!!

This hotel should be newly opened this year. The environment is super nice and clean. It is right next to the train station. There is also a huge Sainsbury's supermarket downstairs, which is very convenient for shopping.

Lovely resort with plenty to do on and off site for children and adults. Despite the poor weather we were able to enjoy swimming, arcades and play area. Shops were conveniently located only 6 mins drive away. The lodge was clean and the kitchen was very well equipped. We particularly liked that tea towels, sponges and washing up liquid provided as well as portioned salt, pepper, tea, coffee, sugar and portion milks. Thanks for a great stay!

Hotel was good but trip messed up our booking. We'd booked for 2 adults and 1 child, but trip told hotel only 2 adults so had to wait for bed to be made up in room

Hotel is aged but it is not a bad hotel for the price you get what you pay for 66 pound for a family room for the night isn’t bad at all I didn’t eat here just drunk and went for a Sauna stream and swim location is a bit out of the way but if you time the trams isn’t a issue Ubers are a bit slow getting to you But that’s about it I would definitely come again no problems

Location was very good, 2 minutes from the motorway and 5 minutes from the city. Nice view from the room overlooking a little pond and farmland. Bed was comfortable and the breakfast was lovely. Would stay again!

Was a lovely hotel room was clean facilities was average for a hotel the only thing that let this place down was they put my pregnant parented and I in a room next to someone with a dog and the dog barked through the whole night keeping us awake the most part

Excellent. Myself & my Wife had a great time at the spa and also a brilliant hotel stay - good prices!

Nice hotel at Lancaster with good facilities and spacious room. Just 10 mins by bus to go to town center. Bus to Lake District just right outside the hotel. Recommended for stay at Lancaster

Stayed one night in a twin room on first floor. Managed to park at the hotel but only that space so lucky. Room was a nice size and all amenities were ample for two. Decor is a little dated but well maintained and you still get how grand it would've been back in the day. Shower was over a bath which was a little high to get in and out of and didn't drain for ages but was super hot and really powerful. Breakfast was lovely - very busy but we were seated quickly and didn't feel rushed to leave. Only fault was the room was absolutely freezing! Would highly recommend and would certainly stay again.

Nothing wrong with the hotel in general, but the PARKING IS £18 PER NIGHT!!!!! A TOTAL RIP-OFF!! No-one told us the parking was going to cost that much! All it said on the Trip.com website was paid parking, which you don't expect to be £18 per night!!!! Very disappointing and it spoiled our trip to Blackpool. Don't think we'll be back to this hotel!!

This hotel should be newly opened this year. The environment is super nice and clean. It is right next to the train station. There is also a huge Sainsbury's supermarket downstairs, which is very convenient for shopping.

Hotel was good but trip messed up our booking. We'd booked for 2 adults and 1 child, but trip told hotel only 2 adults so had to wait for bed to be made up in room

Hotel is aged but it is not a bad hotel for the price you get what you pay for 66 pound for a family room for the night isn’t bad at all I didn’t eat here just drunk and went for a Sauna stream and swim location is a bit out of the way but if you time the trams isn’t a issue Ubers are a bit slow getting to you But that’s about it I would definitely come again no problems

Was a lovely hotel room was clean facilities was average for a hotel the only thing that let this place down was they put my pregnant parented and I in a room next to someone with a dog and the dog barked through the whole night keeping us awake the most part

Great location, right near the tower.

It's a little far from Blackpool North Station, but the rooms are very spacious. It's not a super luxury hotel, but it's very clean and comfortable. There is also an elevator. The Henson hotel is a little far from the station and downtown, so if you have a large suitcase, it's a good idea to take a taxi. There are buses and trams running so it's fine even at night.

I thought the option to buy breakfast was brilliant, although we didn’t, we could have done. Also we liked that our room wasn’t cleaned everyday as there was no need, therefore we weren’t disturbed

Very nice hotel, environment and facilities are very new, breakfast is also good, right by the sea highly recommended

Location was very good, 2 minutes from the motorway and 5 minutes from the city. Nice view from the room overlooking a little pond and farmland. Bed was comfortable and the breakfast was lovely. Would stay again!

Lovely hotel and very easy to find on foot from the train station. Early check in and late check out is not an add on. Requests will be put forward and it’s a chance you have to take on the day. They were very accommodating in letting me check in earlier. Thank you Front of house (reception) Georgia needs extensive training on how to speak to people. I said ‘mate’ in a friendly tone to her colleague. She aggressively told me not to call him that! I apologised and asked if I should be calling him ‘sir’ she said ‘yes, that’s better’ I was so embarrassed, she made me feel like I’d done something awful like swear. I later asked other members of staff if it was offensive to say ‘mate’ in Preston. It isn’t? So then why was I spoken to in such a tone. They said she was probably in a bad mood & took it out on me. THIS IS NOT AND SHOULD NOT BE ACCEPTABLE BEHAVIOUR from any staff member towards a paying guest! The Room Heather is an absolute credit to the team. She had my room ready early. It was immaculately clean when I got there. Beds are very comfortable, I slept like a baby. The domestic team were so kind and helpful at any given moment. Whether it be for extra towels, milk or tbags. Nothing was too much for them. It was a nice view with a window that opens enough to let the breeze in. Ac worked lovely especially with how hot it’s been. Breakfast I’m allergic to eggs. I wanted a warm breakfast. I requested a vegetarian sausage that was eggless. They don’t serve these. Ok I later asked if there was a vegan option. They said the sausage was vegan but not suitable for egg allergy sufferers. So it’s not vegan? It was such an ordeal I just had cereal the first day. They were happy to correct themselves that it was in fact a vegan sausage. If it had been a better experience I would’ve taken pictures. But, to feel like an inconvenience is not an experience I’ve had before in a hotel of this stature.

When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access. We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims. We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer. The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak? The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place? We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped. The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness. Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets. In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well. The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish. Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.

Friendly reception, very clean, superb breakfast, great hotel, our only criticism was the room lighting was very poor. The bulbs must have been ultra low wattage.

A hotel that helps a colleague make a mistake. This family was good in all aspects of the evaluation and chose this family. The hotel's been making good comments. Nice position, too! Good recommendation!

The room facilities are very complete, with a refrigerator, ironing board, tableware, induction cooker, pots, etc. There are many snacks and coffee that you can make yourself. There is room service every day. At the end of the check-out, you just need to return the key to the key box. There are many places to eat nearby. There is a very good hamburger restaurant very close by.

Clean, complete facilities, good service, very convenient to go out to play, the type is similar to the domestic 7 days, in the center of Preston, the traffic is very convenient, a satisfactory stay experience

Lovely resort with plenty to do on and off site for children and adults. Despite the poor weather we were able to enjoy swimming, arcades and play area. Shops were conveniently located only 6 mins drive away. The lodge was clean and the kitchen was very well equipped. We particularly liked that tea towels, sponges and washing up liquid provided as well as portioned salt, pepper, tea, coffee, sugar and portion milks. Thanks for a great stay!

Good service