Hotel Pemandian Air Panas di Prefektur Kagoshima, Jepang

It was a wonderful stay. The hotel management was excellent, and the room was in great condition. I want to give a special mention to Miss Gotanda 五反田, who guided me after check-in. Her detailed explanations and warm smile set a positive tone even before I checked in. The hotel's hot spring overlooks Sakurajima volcano, enjoy hot spring while watching the sunrise was a truly delightful experience. I will definitely come back again next time.

Splendid sea view from a beautiful, large, bedroom. 2 beds instead of one big. This could have been better to me. Service is excellent. People are nice, always trying to help, being resourceful on how you may handle your visit of the island. Top notch people. The real ”could be better” thing to me is, the restaurant that close really early (8.30pm if my memory is good), does server only buffet for 80kY. The buffet is of quality mixing Japanese, Chinese and Western styles of food. And also comes with nice desserts. However, having the choice to get only one A la carte dish could be a real plus. I personally do not want to get a full buffet for every and each of my diners. And if you do not have a car, finding another place to eat may become a challenge. There is nothing around at a walking distance except a supermarket. The breakfast is definitely qualitative. And if you intend to move early for visiting, the hotel can prepare you a breakfast and a lunch box for no overcharge. Basic but good and appreciated. To have another plus, they serves a local craft beer made with local cedar trees. Quite a good and interesting one.

Saya memesan kamar untuk tiga orang. Setelah Shinkansen tiba di pagi hari, saya pergi ke hotel dan berencana untuk menyimpan barang bawaan saya saja. Manajer meja depan sangat antusias dan memeriksa saya terlebih dahulu barang bawaan masuk setelah kamar dibersihkan. Saya bilang saya butuh waktu tenang dan langsung mengaturnya sampai jam 12. Di lantai atas, saya bangun di pagi hari dan menyaksikan letusan gunung berapi Sakurajima dan matahari terbit di kejauhan shuttle bus ke stasiun pusat, dan penyambut serta sopir membawakan barang bawaan saya naik turun.

Environment: The hotel boasts an excellent environment, particularly with the in-room rotenburo (open-air bath). The private dining room adds to the exclusive feel. Its location within a quiet community ensures a peaceful and relaxing stay. Staff: A significant advantage for international travelers is the availability of English-speaking staff. Their willingness to communicate through messaging apps makes pre-arrival arrangements and on-site communication smooth and efficient. Transportation: Direct airport bus service to a nearby bus stop offers convenient access to the hotel. However, it's important to check the bus schedule in advance, as departures are infrequent. Planning accordingly will ensure a hassle-free transfer. Location: The hotel's location provides the convenience of being close to a convenience store, just a short five-minute walk away. This makes it easy to pick up any necessities or snacks. Pricing: The pricing is reasonable, especially when considering the exceptional amenities included. The private rotenburo is a luxurious highlight, and the inclusion of both a fabulous breakfast and an elaborate, multi-course dinner (12+ courses) represents excellent value.

My sincerest gratitude to the professional service and helpfulness of the front desk staff in particular the Div. Manager, Mr. Atsuyoshi Kubota, who patiently search for available medical service during late hours for treating my wife's injury and also voluntarily arrange a staff to accompany us to the hospital. Ram Kumar, the accompanying staff, is instrumemental in our communication to the medical personnels and he is so kind to arrange late dinner for us at the hotel's discretion. They not only demonstrate the highest level of professionalism but also their genuine care of the well being of the customers. Once again, big big thanks to Mr. Kubota and his team of beautiful people. By the way, good breakfast and dinner, both in terms of the menu as well as service and venue.

貴社の紹介宿泊部屋と異なり大変でした。ベッドの無い部屋でした！妻は障害があり、ベッドでないと眠れません（体幹が障害）、帰るつもりでしたが、何とか都合つけてくれました。宿泊先はベストでしたが予約で安心せず予約先に電話確認するべきでした！ 写真の部屋はありませんと説明がありましたよ！

Nice and comfortable resort; beautiful beach; first time experience hot sand bath in the hotel. Really enjoy. We are very lucky to have a passionate Taiwan trainee at the reception to help us going around the resort as we don't speak any Japanese. The breakfast buffet is delicious with many choice. Definitely would like to visit again and spend more days there next trip