Hotel Dengan Gym di Kanagawa Prefecture, Japan

Location is definitely the best thing about this hotel. It’s close to the Cup Noodle Museum and World Porters Mall which is just a 15 minutes walk. You can also take the Sky Cabin back from World Porters to right across the hotel at night which takes 3 minutes. Close to 2 metro stations and is in a very quiet, family friendly neighborhood. Room is small typical to Japanese hotels in this price range so that is the only down side. But is still a great hotel all in all and the staffs are nice! Would recommend.

The room was spotless and very comfortable. The breakfast buffet was amazing! So many options to choose from, and everything was fresh.

Hotel is the Prince Pepe mall, so it is very convenient. The staff are friendly and helpful. There is also a 7-11 in the lobby which is good. The rooms are a little small and the restroom is quite small too. There is no air-purifier at the room, which is a minus for me. Overall, I think it is okay for a short stay.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

Excellent ! Amazing! We were a family of 5 and we really enjoyed the hospitality! Esp the manager ! Thank you so much! We miss Singapore food and we were glad to stay at this hotel. Extremely great location and it was 5 star indeed !!!

Was great staying in Yokohama. Staffs was very kind and the place was nice. Definitely want to stay again if i visit Yokohama again.

Walking distance from the Shin-yokohama Station. Accessible to the Ramen museum and many other eateries like restaurants, cafes and pubs in the area. Nissan Car Rental company is round the corner too.

It was one my of my favourite stay in japan after many trips. I’m sure everyone who comes to japan expect a lot . I’m sorry i’m one of them. I love japan and love kawasaki. Thank you for overall nice stay. I live in Europe i will recommended this hotel to anyone.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

Excellent hotel. Although the room is large for Tokyo, there’s little room for clothing so you end up mostly living out of a suitcase. Also, toilet light came on automatically and was very bright - so using during the night was disturbing.

Location is definitely the best thing about this hotel. It’s close to the Cup Noodle Museum and World Porters Mall which is just a 15 minutes walk. You can also take the Sky Cabin back from World Porters to right across the hotel at night which takes 3 minutes. Close to 2 metro stations and is in a very quiet, family friendly neighborhood. Room is small typical to Japanese hotels in this price range so that is the only down side. But is still a great hotel all in all and the staffs are nice! Would recommend.

The room was spotless and very comfortable. The breakfast buffet was amazing! So many options to choose from, and everything was fresh.

Hotel is the Prince Pepe mall, so it is very convenient. The staff are friendly and helpful. There is also a 7-11 in the lobby which is good. The rooms are a little small and the restroom is quite small too. There is no air-purifier at the room, which is a minus for me. Overall, I think it is okay for a short stay.

I would have given a 5 star rating for service but got a very bad experience with this one staff call Yashiro (she wasn’t wearing a name tag but told us this name after we asked a few times for her name). We booked 3 rooms for 2 nights, for 6 people. On the second evening when we return to the rooms, we found out that our room wasn’t cleaned. Later found out that we need to put the magnet tag outside of the door if we need cleaning. Which is fine and we were not complaining about this. But we needed new towels. We called the reception separately and got hanged up! The receptionist said a bunch of “maybe” English or mixed with Japanese, then hang up. I called again and explained we needed new towels, she said “no towels!” Then hang up. I called again, same answer, then hang up. We then go down to the lobby, this same girl looked annoyed and said NO TOWELS! Her level of service was just very bad and unacceptable! It was only until when we asked for her name, she acted she didn’t understand English. Then I spoke in Japanese asking for her name. Then her attitude changed. Gave us 3 towels. I said we needed 6 for 6 people. Then she said no again! I said it is ridiculous if the hotel only has 4 clean towels! And I will write my experience on my booking platform. Then she finally took us to our floor and said there are many towels there. To be fair, all other staff was very friendly, including the boy who checked us in and the girl called Monya who checked us out and helped us with delivering the luggages to our next hotel. I don’t need compensation from this hotel as I will not be returning to this hotel again because of this one bad staff but I surely hope management can give her better training on how to handle simple customer requests with a right attitude.

Excellent ! Amazing! We were a family of 5 and we really enjoyed the hospitality! Esp the manager ! Thank you so much! We miss Singapore food and we were glad to stay at this hotel. Extremely great location and it was 5 star indeed !!!

Was great staying in Yokohama. Staffs was very kind and the place was nice. Definitely want to stay again if i visit Yokohama again.

Walking distance from the Shin-yokohama Station. Accessible to the Ramen museum and many other eateries like restaurants, cafes and pubs in the area. Nissan Car Rental company is round the corner too.

Excellent hotel. Although the room is large for Tokyo, there’s little room for clothing so you end up mostly living out of a suitcase. Also, toilet light came on automatically and was very bright - so using during the night was disturbing.

Great location and one straight road to subway and JR line, and close to lots of shopping. Family mart and pub and lots of restaurants nearby. The hotel is clean and modern, and have coin laundry. The TV even allows you to play Netflix. The only thing missing is water fountain.

The room was spacious. I feel that it is a very significant thing to say considering that the standard room size in Japanese cities are a lot smaller (or even half the size of the room at this hotel). The location is extremely convenient coming off a shinkanzen but I wish that the hotel description can be more specific about how to find it. Google Maps are not clear enough (It said - take exit 10 to the hotel. There is no exit 10.) For other travelers, the hotel is accessed by elevator inside the Shin-yokohama station entrance. Take that elevator to the 10th floor.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

All I can say is I’m super love the hotel! Very convenient, near the hakone ropeway, near the pirate ship! There is also private and public Onsen. Super love their buffet dinner and buffet breakfast! Highly recommend people and my friends to go! Will revisit again :))

we absolutely love this quaint and well kept hotel. It's nicely maintained and staff are superb. Facilities, amenties, meals are fantastic. I can't wait to return again. Highly recommended.

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

Ten-yu at Hakone Kowakien is a luxurious escape nestled in nature. The private onsen in every room, featuring Shigaraki-yaki bathtubs, is pure bliss. The infinity onsen on the 6th floor offers breathtaking views, especially at sunset. We loved the teppanyaki dinner at the historic Guest House, a true culinary experience. The serene valley garden is perfect for a relaxing stroll. The staff was attentive and the overall atmosphere was incredibly tranquil. Highly recommend for a rejuvenating getaway! Don't miss the delicious sashimi and crab for breakfast!

This room is really nice. I was traveling by car, and there were about ten parking spaces in front of the hotel. Let me first say that the room environment is clean and tidy. It is like a house with everything, kitchen utensils, and a very comfortable home feeling. There is also a bathroom and a sauna room. The overall environment is very good. There is also a barbecue grill on the balcony for barbecue! Everything is complete, but I will clean the utensils myself. Next, what I don't like most about this hotel is the service. If you want to stay here, basically please prepare everything by yourself. Don't expect anyone or staff to serve you. There is a 24-hour screen for face-to-face video, but if you speak Mandarin, you really have to communicate endlessly. It's really hard to communicate unless they speak Mandarin, otherwise they mostly speak Japanese. Whether checking in or asking questions after check-in, you have to rely on the video call. Because I didn’t handle it before checking in, I didn’t expect it to be so troublesome. No one asked and they couldn't answer my question, so I asked customer service. After you make a reservation, they will first send you an email to tell you the door code and room number. The most troublesome thing is to go to their check-in iPad at the door and fill in the information, so I suggest that it is best to receive their email before check-in and complete the check-in procedures online. After that, you can use the code they gave you to open the door when you go to the room. If you have any problems after checking in, it is actually very inconvenient. There is nothing nearby and it is deserted. If you don't drive yourself, I don't recommend it. Also, his check-out time was 10 o'clock. I was 15 to 20 minutes late, but his was about 10:10 to 15. He opened the door without ringing the doorbell or knocking on the door. Although I don't know if there was anyone inside, at least he knocked on the door. The worst situation was that I had just finished taking a shower and was wrapped in a towel. How embarrassing! I rushed into the bathroom immediately. Fortunately, I locked the door. After that the hotel receptionist called us 5 minutes later to check on us and we told them we could check out in 10 minutes, which of course was no problem for them, but it was a bit scary.

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.

Excellent service! It was very crowded at check in but the friendly staff greeted us and sat us down at sofa, also directed us to welcome drinks and snacks. It was a bit hard to find driving to the hotel after sunset as it was tugged away in a small street. 5 minutes drive from Gora station, 7 min to Open Air Museum, and 15 min to 大涌谷 volcanic steam vent. The in room private onsen was great!! Public bath was a little disappointing, it’s quite small and co-ed, usage so we need to wear swim suits which felt a little awkward.

Location is about 20 mins walk from Hakone Yumoto station. They have a parking lot for hotel guests and also shuttle from train station. Staff cannot speak much English but are very friendly. You need to take off your shoes and lock them in the lockers at entrance because no outside shoes allowed but hotel slippers, which not very convenience but make it a very clean and tidy hotel. Japanese buffet breakfast is included in the room cost and quite a lot of Japanese food choices. It has a pond garden which is good for morning wandering. It is also a very good Onsen facilitated hotel. You can book a private bath if you want to have Onsen together with your partner. They gave us 2 hotel spending coupons that can offset the booking cost.

Great service provided by hotel okada , staffs was friendly and helpful , provided useful information of hotel hot springs bath facilities and restaurants for customer , transport service provided for traveling between hakone Yumoto train station and hotel for customer accessible to day tour around the region , highly recommended for a great holidays experience.

For me, the food is great, fit portions, while my partner thought the breakfast time was too early and affected the appetite for food. The location is great, it’s convenient. The environment is relaxing and quiet, the staffs are nice and good hospitality. We wish to visit again and stay longer as we both enjoy the hot spring days

All I can say is I’m super love the hotel! Very convenient, near the hakone ropeway, near the pirate ship! There is also private and public Onsen. Super love their buffet dinner and buffet breakfast! Highly recommend people and my friends to go! Will revisit again :))

we absolutely love this quaint and well kept hotel. It's nicely maintained and staff are superb. Facilities, amenties, meals are fantastic. I can't wait to return again. Highly recommended.

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

Ten-yu at Hakone Kowakien is a luxurious escape nestled in nature. The private onsen in every room, featuring Shigaraki-yaki bathtubs, is pure bliss. The infinity onsen on the 6th floor offers breathtaking views, especially at sunset. We loved the teppanyaki dinner at the historic Guest House, a true culinary experience. The serene valley garden is perfect for a relaxing stroll. The staff was attentive and the overall atmosphere was incredibly tranquil. Highly recommend for a rejuvenating getaway! Don't miss the delicious sashimi and crab for breakfast!

This room is really nice. I was traveling by car, and there were about ten parking spaces in front of the hotel. Let me first say that the room environment is clean and tidy. It is like a house with everything, kitchen utensils, and a very comfortable home feeling. There is also a bathroom and a sauna room. The overall environment is very good. There is also a barbecue grill on the balcony for barbecue! Everything is complete, but I will clean the utensils myself. Next, what I don't like most about this hotel is the service. If you want to stay here, basically please prepare everything by yourself. Don't expect anyone or staff to serve you. There is a 24-hour screen for face-to-face video, but if you speak Mandarin, you really have to communicate endlessly. It's really hard to communicate unless they speak Mandarin, otherwise they mostly speak Japanese. Whether checking in or asking questions after check-in, you have to rely on the video call. Because I didn’t handle it before checking in, I didn’t expect it to be so troublesome. No one asked and they couldn't answer my question, so I asked customer service. After you make a reservation, they will first send you an email to tell you the door code and room number. The most troublesome thing is to go to their check-in iPad at the door and fill in the information, so I suggest that it is best to receive their email before check-in and complete the check-in procedures online. After that, you can use the code they gave you to open the door when you go to the room. If you have any problems after checking in, it is actually very inconvenient. There is nothing nearby and it is deserted. If you don't drive yourself, I don't recommend it. Also, his check-out time was 10 o'clock. I was 15 to 20 minutes late, but his was about 10:10 to 15. He opened the door without ringing the doorbell or knocking on the door. Although I don't know if there was anyone inside, at least he knocked on the door. The worst situation was that I had just finished taking a shower and was wrapped in a towel. How embarrassing! I rushed into the bathroom immediately. Fortunately, I locked the door. After that the hotel receptionist called us 5 minutes later to check on us and we told them we could check out in 10 minutes, which of course was no problem for them, but it was a bit scary.

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.

Excellent service! It was very crowded at check in but the friendly staff greeted us and sat us down at sofa, also directed us to welcome drinks and snacks. It was a bit hard to find driving to the hotel after sunset as it was tugged away in a small street. 5 minutes drive from Gora station, 7 min to Open Air Museum, and 15 min to 大涌谷 volcanic steam vent. The in room private onsen was great!! Public bath was a little disappointing, it’s quite small and co-ed, usage so we need to wear swim suits which felt a little awkward.

Location is about 20 mins walk from Hakone Yumoto station. They have a parking lot for hotel guests and also shuttle from train station. Staff cannot speak much English but are very friendly. You need to take off your shoes and lock them in the lockers at entrance because no outside shoes allowed but hotel slippers, which not very convenience but make it a very clean and tidy hotel. Japanese buffet breakfast is included in the room cost and quite a lot of Japanese food choices. It has a pond garden which is good for morning wandering. It is also a very good Onsen facilitated hotel. You can book a private bath if you want to have Onsen together with your partner. They gave us 2 hotel spending coupons that can offset the booking cost.

Great service provided by hotel okada , staffs was friendly and helpful , provided useful information of hotel hot springs bath facilities and restaurants for customer , transport service provided for traveling between hakone Yumoto train station and hotel for customer accessible to day tour around the region , highly recommended for a great holidays experience.