Hotel Dengan Gym di Hunan, China

The overall experience here was amazing. The staff were accommodating, friendly and always welcome. They kept the kitchen open late for us because our flight was delayed and gave us a laid out itinerary for our 3 day stay. Although it rained on our 2nd day here they gave us very strong contingency plans. They picked us up from the airport and dropped us off at the tianmen mountain on our last day even though they had no obligation. Big shoutout to pan who was extremely helpful the entire trip. He was always 1 text away and personally picked us up from the avatar mountains. If I could give pan a rating it would be 11/10

車位：酒店門口車位不多，可以停馬路對面。 點評：我原本預訂的房間在預訂前打過電話，也備註要求，但入住還是出現了問題，中間換了2次房間，但是值得一提的是服務很好，晚上我們到達的晚，酒店前台劉女士一直微笑耐心的在解決問題。早餐種類不多，我9：30下樓吃早餐，有些餐品已經涼了，唯一的葡萄汁也見底了，如果睡眠輕的人一定提前和酒店打招呼，有些房型會有空調噪音，第一次安排的房間淋浴室往外漏水，衞生巾反味，樓上一直咚咚咚的聲音，硬件設施存在問題，噪音音頻無法上傳。 位置：酒店門口有超市，離景點不遠，出酒店不遠就有地鐵2/4號線，比較方便，馬路對面有一家不錯的餐廳。 總體：服務很好，

This hotel really redefines what high quality service at luxury hotels should be - personable, friendly, attentive, and professional. The staff are eager to be helpful, are extremely communicative and responsive via WeChat, and cater to your every needs. My impression before I arrived was already a positive one because they helped me arrange two packages to be sent in advance to the hotel. They even let me use their contact details as the contact number to make the order as I did not have a local phone number. Upon arrival, the packages were waiting for us and housekeeping took away the leftover packaging. They also offer a free laundry service and I cannot emphasise how soft and nice smelling our clothes were when we received our freshly laundered clothes. The bathroom amenities are the luxury brand Le Labo and the water provided is the mineral water brand Evian. Of course they also have Dyson hair dryers. The daily breakfasts are truly decadent with abalone on our first morning and Angus sirloin on our second morning. We can order seconds of any of the dishes we liked. Fruit juices are freshly made. The barista even made takeaway drinks for us to enjoy on our outings. Afternoon tea and evening soups are also provided and guests can choose what time they would like it to be served and where (for example, hotel room or hotel lounge). They even prepared cold milk for us to soothe us after we returned from dinner eating some local spicy Changsha chicken. Truly outstanding service! One of the things that sets this hotel apart from any other we have stayed at are the afternoon activities they offer to their guests. On our second day we enjoyed a Cloisonné enamel class in the hotel and we will certainly be displaying the fruits of our hard work in our home when we return home. All the materials were provided to us and one of the lovely staff provided instructions and was extremely patient with us despite the language barrier. Such unique experiences on offer each day really make the stay so enjoyable for guests. I can understand why this hotel was won so many accolades. The staff really have earnt this award. It is thanks to their dedication that this hotel has earnt such a prestigious reputation. It is genuinely worth every penny! I am not sure when we will return to Changsha but it is exciting to know that the hotel does have another branch in Chengdu which we will be keen to visit, perhaps next year. All I can say is that I will always have fond memories of this hotel and particularly its staff and this hotel has certainly set the bar high for outstanding service.