Tudo muito bom, muito novo sem nenhuma ressalva qto ao atendimento.
Fomos muito bem atendidos no restaurante Marcos do hotel, o Celso foi excepcional, atendeu tudo que pedimos e foi muito solicito e profissional, a equipe está de parabéns.
O terraço mirante é muito bom, so uma reclamação, sabemos que cada um tem seu gosto musical, mas o som ambiente deveria ser na altura mais baixa para permitir que os hospedes possam conversar e apreciar (se possivel, em silêncio) a paisagem maravilhosa do alto (quase360 gruas), a cidade do Rio Grande que está cercada de águas.
I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child.
However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel.
The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction.
Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee.
This time, the hosting has left much to desire.
But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.
Excellent breakfast. Comfortable bed. Plenty of things to do without having to leave the hotel, including activities for children. Very attentive staff.
I didn't like the outsourced parking, where you pay 38.00 per day. This should be included in the daily rate.
Also, the bathroom in the room doesn't have an exhaust fan to eliminate odors.
In any case, I would definitely stay there again.
Wonderful place, I am very happy, service level 10, clean facilities, well organized, delicious breakfast, we have lunch at the hotel, good food, very few types of fees charged per person. We will be back.
We stayed a weekend, we asked a room away from the lift and respected it, clean and organized rooms, only the TV that only works in the globe and Band, not the cable TV, but it was amazing staying there.
Very beautiful hotel, well located and easily accessible. Cozy indoor area, thermal pool was incredible. Gym and sauna were also differentiators. Amazing experience.
With a stay at Divisa Experience Resort in São Francisco de Paula, you'll be 26.1 mi (42 km) from Gramado Covered Street and 30.4 mi (49 km) from Snowland Park. This family-friendly resort is 15.3 mi (24.6 km) from Municipal Natural Park of Ronda and 15.7 mi (25.3 km) from São Bernardo Lake.
Enjoy a range of recreational amenities, including an attached winery, an outdoor pool, and an indoor pool. Additional amenities at this resort include complimentary wireless internet access, a fireplace in the lobby, and a picnic area.
Enjoy a meal at the restaurant, or stay in and take advantage of the resort's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and lockers. Free valet parking is available onsite.
Make yourself at home in one of the 45 air-conditioned rooms featuring minibars and espresso makers. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and electric kettles.
Great service and a nice hotel.
Not keen on the duvets having no cover but that seemed to be the same practice in other hotels I stayed in in the area.
The staff were amazing and incredibly kind. Would recommend if you're visiting Porto alegre
Great
106 reviews
9.0/10
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9.4/10
Amazing
FFábio de CastroWe had a perfect accommodation, sensational room and common areas, as well as the service. The staff are well trained, polite and attentive. Clarice, responsible for cleaning our floor, was very friendly and efficient in meeting our needs, as well as cleaning the room. The staff at the reception, restaurant and pool were also amazing.
GGuest UserAmazing experience. Probably one of the best hotels we have ever stayed at. The combination of facilities, luxury and service was perfect from the moment we arrived until we left the hotel. Unforgettable moments for us. It will certainly be a must-see on our next trip to Brazil.
GGuest UserThe experience was incredible! Outstanding service from the very first contact. Wonderful team! The afternoon tea and breakfast were delicious. The hotel’s structure is beautiful and cozy, providing an excellent experience for the guests. Congratulations!
TTertulianoThe team well requests, academy mto well equipped and with new equipment...mto spa good and with staff who do everything to enjoy...excellent breakfast...excellent location, well in the grass center...in front of the cake street...paid parking, even for guests...
BbarthWonderful place, I am very happy, service level 10, clean facilities, well organized, delicious breakfast, we have lunch at the hotel, good food, very few types of fees charged per person. We will be back.
GGuest UserTudo muito bom, muito novo sem nenhuma ressalva qto ao atendimento.
Fomos muito bem atendidos no restaurante Marcos do hotel, o Celso foi excepcional, atendeu tudo que pedimos e foi muito solicito e profissional, a equipe está de parabéns.
O terraço mirante é muito bom, so uma reclamação, sabemos que cada um tem seu gosto musical, mas o som ambiente deveria ser na altura mais baixa para permitir que os hospedes possam conversar e apreciar (se possivel, em silêncio) a paisagem maravilhosa do alto (quase360 gruas), a cidade do Rio Grande que está cercada de águas.
GGuest UserCafé da manhã delicioso com muitos bolos tipicos e feitos na hora. Check in sem complicação. Quarto espaçoso e quentinho. Um pouco barulhento, mas é normal estando tão próximo da estrada. Shopping bem pertinho, a pé, 3min.
GGuest UserGreat hotel!!
The only negative point is access to the pool. Very bad. Or vc crosses all the parking inside the hotel or vc crosses out to reach the reception to pick up the lift to the pool. In other words, in cold and frozen days you have to pass out of clothes in front of any hotel reception.
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