Hotel 4-Star di Gyeonggi-do, South Korea

There’s plenty to like about this hotel. Great location and gorgeous pools. However, there are two issues that ruined my experience. 1. The front desk doesn’t speak English. For a 4 star hotel next to an airport, this isn’t acceptable. I don’t blame the representatives though. It’s clearly a managerial decision. 2. Everything at the pool costs money. Chairs, beds, lounge chairs. No one uses them because no one wants to pay. It’s insulting. The property is great, but management doesn’t care about basic customer service.

The parking lot was clean and I fell in love with the first scent of the lobby. The staff were all friendly. All three of us are sensitive sleepers, so we requested a triple bed.. and even had a view of Everland~ All three of us slept well, and even when the temperature was raised in the early evening, it was clean and there was no noise or smell. Since we had been to the hot springs, we didn't use the bathtub, just washed our faces and brushed our teeth and spent the night. It was a great location to go to the Folk Village or Everland the next day. The coffee machine at the entrance to the convenience store on the first floor was better than I thought~

Due to a change of circumstances, I stayed 2 nights despite I booked 4 nights. I tried to send them an email on 12 February's evening to cancel my stay on 16 February, but they replied to me on 13 February that I could only cancel 3 days in advance. I understood that I sent them late on 12 February, but I didn't know the cut-off time and I had an emergency to shorten my trip. It was my second time staying here. I am not sure if the settings were different since I was assigned a different room. This time, they provided disposable slippers (which was good for hygiene's reason) and there was a smart toilet seat (also good for me!). I had a problem turning off the 2 nights beside my bed and when I tried to ask the front desk, there was no one available (looks like they don't have any staff on duty after 23:00). The problem was resolved by unplugging the key card that I was asked to insert to turn on the power of the room (not sure if this is the right way to do that though). Another issue was that I was waken up by music before 8am on the next day (I had an early flight the day before and I really needed the sleep). I found the source - It came from the loud speakers of a car which stopped in front of the construction site next to the hotel. There were 2 men with banners and they seemed to be protesting about something? The music was so loud that I could hear very clearly on the 6th Floor. There were stains on the carpet, but the cleanliness was okay overall. The parking spaces are too few and this is something the hotel needs to improve. All in all, it was a good value for money. The location was good - there were lots of restaurants, convenience stores nearby and a huge supermarket in walking distance. If I go to Suwon again, I may choose this hotel again.

The hotel is located only a short distance from Everland. Parking lot was out of service, so it was slightly inconvenient loading and unloading luggage. We had a double bed that was comfortable, but the bunk beds were like a slab of concrete and very uncomfortable. Breakfast was expensive and not worth the money.. Maybe if kids ate free it would be slightly worth it for a family. There was a nice little feature on the roof with blow up swimming pools- it was great fun for our children and a nice touch after a long drive.

It's near to the Gaehwa station and near to travel to Gimpo airport as well. The room was quite standard but still cosy.Didn't use other amenities as we were only there for 2 nights. Getting back to the hotel from the train station is a nightmare if you miss the last 10:30pm bus. There were no taxi's around and me and my husband had a hard time otherwise.

It’s a good hotel but the service at the counter can be better as well as the pool service. You’re only allowed to use the pool during selected hours and even if there is no one there they will tell you to leave. Also I asked to book a bus trip back to the airport and I got the worst seat. She could have asked me which seat do I prefer.

I really like the facts that breakfast was a all you can eat and the employees were helpful and nice. We liked that the family floor was in the same floor has the family pool, gym and laundry room. Location is about okay. 30 minutes away from the coex mall and 30 minutes away from the zoo so not too great but Awosome place to stay at above a small mall.

I was helping my mum to book this hotel. According to her feedback, the hotel is great and service is nice. She will stay in this hotel again if has a chance.

This is the perfect hotel for a family of four. I am very satisfied with the attention to detail, and the sunrise I saw from my room was the most satisfying part. I highly recommend it~

It was my first visit and it was very clean and comfortable! I was so satisfied with my first visit and I want to visit again! I liked the layout of the room and the view from the window was great!

There’s plenty to like about this hotel. Great location and gorgeous pools. However, there are two issues that ruined my experience. 1. The front desk doesn’t speak English. For a 4 star hotel next to an airport, this isn’t acceptable. I don’t blame the representatives though. It’s clearly a managerial decision. 2. Everything at the pool costs money. Chairs, beds, lounge chairs. No one uses them because no one wants to pay. It’s insulting. The property is great, but management doesn’t care about basic customer service.

It's near to the Gaehwa station and near to travel to Gimpo airport as well. The room was quite standard but still cosy.Didn't use other amenities as we were only there for 2 nights. Getting back to the hotel from the train station is a nightmare if you miss the last 10:30pm bus. There were no taxi's around and me and my husband had a hard time otherwise.

It was close to Kim Hyun-ah, so it was convenient to eat and shop. It seems like most things are delivered as well. The pool has a great view, and if you come at the right time when there are no people around, you will be very satisfied.

Hotel down stairs is convenient, a lot of food to choice it walk few minutes have an olive young shop . Recommend

The parking lot was clean and I fell in love with the first scent of the lobby. The staff were all friendly. All three of us are sensitive sleepers, so we requested a triple bed.. and even had a view of Everland~ All three of us slept well, and even when the temperature was raised in the early evening, it was clean and there was no noise or smell. Since we had been to the hot springs, we didn't use the bathtub, just washed our faces and brushed our teeth and spent the night. It was a great location to go to the Folk Village or Everland the next day. The coffee machine at the entrance to the convenience store on the first floor was better than I thought~

The hotel is located only a short distance from Everland. Parking lot was out of service, so it was slightly inconvenient loading and unloading luggage. We had a double bed that was comfortable, but the bunk beds were like a slab of concrete and very uncomfortable. Breakfast was expensive and not worth the money.. Maybe if kids ate free it would be slightly worth it for a family. There was a nice little feature on the roof with blow up swimming pools- it was great fun for our children and a nice touch after a long drive.

This is the perfect hotel for a family of four. I am very satisfied with the attention to detail, and the sunrise I saw from my room was the most satisfying part. I highly recommend it~

I visited again, but there was a lot of hair on the bedding and mold in the bathroom. I felt bad so I didn't take any pictures.

I went in late at night and the road was so dark that I wondered if this was the right road. I was surprised to see a bug come out of the bathroom. The staff was friendly and the price was good~

Very new and good, but the fragrance is too strong, there is no formaldehyde smell. It didn't take long for it to open at the end of October last time. The price is a lot more expensive at the end of the year. There is a standard for business trips.

The hotel is located in a remote location and the parking lot is small. Fortunately, there is a public parking lot near the hotel, so you can use it, but you may have to pay a separate parking fee. The interior of the hotel is neat and quiet, so there is a sense of security to relax. Inside, it has the advantage of being equipped with various safety facilities in case of fire. Enough to stay for a day at a reasonable price.

Due to a change of circumstances, I stayed 2 nights despite I booked 4 nights. I tried to send them an email on 12 February's evening to cancel my stay on 16 February, but they replied to me on 13 February that I could only cancel 3 days in advance. I understood that I sent them late on 12 February, but I didn't know the cut-off time and I had an emergency to shorten my trip. It was my second time staying here. I am not sure if the settings were different since I was assigned a different room. This time, they provided disposable slippers (which was good for hygiene's reason) and there was a smart toilet seat (also good for me!). I had a problem turning off the 2 nights beside my bed and when I tried to ask the front desk, there was no one available (looks like they don't have any staff on duty after 23:00). The problem was resolved by unplugging the key card that I was asked to insert to turn on the power of the room (not sure if this is the right way to do that though). Another issue was that I was waken up by music before 8am on the next day (I had an early flight the day before and I really needed the sleep). I found the source - It came from the loud speakers of a car which stopped in front of the construction site next to the hotel. There were 2 men with banners and they seemed to be protesting about something? The music was so loud that I could hear very clearly on the 6th Floor. There were stains on the carpet, but the cleanliness was okay overall. The parking spaces are too few and this is something the hotel needs to improve. All in all, it was a good value for money. The location was good - there were lots of restaurants, convenience stores nearby and a huge supermarket in walking distance. If I go to Suwon again, I may choose this hotel again.

Great size clean room (credit to the Cleaning staff), hotel staff were friendly and helpful. Comfortable big size bed, WiFi had great speed. City hall subway a short walk and bus stop directly outside. Plenty of restaurants close, lots of choices just a short walk away.

I visited during the snowy Seollal holiday! All the staff were friendly and the facilities were all clean! You should bring your own toothpaste and toothbrush. I stayed on the 9th floor, and the water pressure was strong and the hot water came out well! I plan to stay here again when I visit Suwon! It's a business hotel. Even by that standard, the room was spacious! (It was a basic deluxe room)

This hotel surprised me a lot. First thing, my room is very new. Both the bedding and furniture are clean, and the room is spacious. The bathroom and shower are separate. Second, breakfast was very rich and everything was clean. However, I picked a city-view room. The floor is low, and I can't see anything outside the window except the parking lot. My family and I are very satisfied with the cleanliness and breakfast. I will choose to stay here again next time.

I don't usually write reviews, but I always leave a comment when I check in because there's a tall woman with long thighs. This description of his appearance is expressed this way because he did not reveal his name. However, I can't even see the name on the business card on the chest. What is your name? I asked 3 times and he doesn't even tell me. Ignoring the customer. I pay for two rooms myself and check the guests in. Ji took the passport and said that since there were two rooms, they would check in from both sides. Ji kept the female guest's passport and sent it to the counter next to her. If you have it, shouldn't the guest say that he or she will help you check in? The male employee who pre-judged your nationality immediately responds in Chinese, but he only speaks English and the customer can't understand it, so he keeps talking in English... It would be better to put a flag of the foreign language available on his nametag and have him deal with it. Or, I'm Korean, so you can explain it to me even though I'm right next to you. But I'm so tired that there's no explanation worth listening to. Even if you don't have to explain that there is no wifi password, everyone knows it. If you write it down on the room key cover, everything will be taken care of... What time you check out on the 5th floor is enough, and breakfast time is enough. If you really want to speak English, you should participate in an English speech contest... It's ridiculous that Korean will do the trick. It was annoying to see them holding their passports senselessly during check-in, but they had a poor service mindset and couldn't control their facial expressions and didn't even answer questions. If it were our employees, we would have fired them. I think the new employee will do better than that employee. You have to say your license plate number three times to understand it, and if you're hard of hearing, they'd ask you to write down your license plate number... They'd mumble strange numbers as if you couldn't understand them... If it wasn't for a middle manager, you might have exploded. This is not a place where you receive service, but a place where service is provided to customers. Yuduri's senses are all the worst. Since I like speaking English, I sincerely hope that I will stick to dealing only with Westerners. If you don't have a personality that suits the service profession, it might be a good idea to quickly find another path. It's a nice hotel in Suwon, it's next to a department store, and it's close to my house, so I brought it here, but I wonder if I should take it again because of the female employee. The breakfast wasn't as good as Chinese food, but it was edible. I stayed at the Guangzhou Marriott for 2 nights in the same week, and compared to there, the facilities and breakfast service mind Korea was inferior. It is a position that enjoys a regional monopoly status at a price that is just to rip off popular Koreans. For reference, the price including breakfast at the Marriott in Baiyun-gu, Guangzhou is 150,000 won. It is twice as expensive as it is located on the outskirts of Suwon.

This was my first time staying at this hotel. When I checked in, they explained everything to me in detail, which made me feel very comfortable. The room was spacious, clean, and comfortable. It is directly connected to Suwon Station, so you can enjoy shopping and gourmet food to your heart's content. If I have the opportunity to go to Suwon again, this is a hotel I would definitely like to stay at.

We visited with a family of 3. We arrived early and they left our luggage in the lobby. The room condition was clean and spacious, which was nice. There was also a GS right across the street, which was convenient. The breakfast, which was mainly Korean food, was delicious and satisfying!! Accessibility is okay if you drive, but public transportation is a bit tricky... The only regret is that the view was the wall of the building next door, and there was no separate shower booth, so you had to put up a shower curtain in the bathtub and wash. I would definitely visit again!!

Every time we go on a business trip, we choose this hotel. The service attitude is very good, it is very clean, and the waiters are very enthusiastic. Next time on a business trip, we will stay at this hotel in Suwon again! ! ! !

I have been coming to this hotel for a little over a year, and I never had any problems until they started making changes. I understand charging for basic amenities, but can you at least put a bar of soap in the bathroom for handwashing. I also didn't have the nice LG clothes closet that refreshes your clothes. I wasn’t able to freshen my jacket, and the mattress is also harder. They did install a bigger TV and added better TV remote directions in English with a channel listing. But what did it for me was during the checkout. In the past, when I had a lot of bags to carry to the KTX or Bus Terminal, they always were helpful in calling me a taxi. I asked like I normally do, and not only was I denied, but I was also waved off as if he couldn't be bothered. I tried to tell him that I was going to the KTX, but he kept saying airport taxi across the street. Due to frustration and time constraints, I left. I didn't want to miss my train. I will definitely patron another hotel after this. Disappointed.

Because I don't know that there is an elevator in the hotel parking lot, you can check in at the counter on the second floor. Caused us to take the stairs from the first floor to carry our luggage to the second floor Booking information is not clear enough I booked a room when I saw that there was a computer in the room. But I actually went to the scene to know that the room type does not include a computer. I was disappointed. The first night of stay There's a lot of noise when I sleep, and I feel like I'm moving furniture and things. The next day at noon. Suddenly came ringing the bell and said the check-out time was over (but I booked a two-night stay) I'm gonna pick up my phone and make an appointment for Novotel. I gave up after my family discouraged me.