Hotel Bintang 4 di Tuscany, Italia

Stunning view & room, great breakfast and very very helpful staff!!

整體體驗非常不錯。酒店四周被花園環繞，風景優美，泳池也是一大亮點。酒店距離市中心車程大約半小時，前台幫忙叫出租車，出行還算方便。建議選擇主樓的豪華或高級房，空間感和舒適度都很不錯；兩邊都住過，經典房相對緊湊一些，設施也比較基礎。蠻適合想在佛羅倫薩體驗慢節奏生活的人，非常推薦

Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!

I stayed here for 3 nights. 👍Bus stop is right in front of the hotel. You can go to the city center conveniently. 👍Breakfast is typical American style with a touch of Italian. A few kinds of Italian cakes and pies are offered. 👍there's a pizzeria and a bar nearby this hotel. (7 minutes by walk) 👎Netflix isn't set on the TV. 👎the shower booth in the bathroom was too small. It was a 'double bed' room and I can say that it would be so small for 'single bed' room and even for '5 years old kid'.

酒店有點偏僻，但是服務人員工作態度都很好，走的時候還贈送了水和小零食

房間在葡萄園內的石屋很欧式很田园，奈何傢具只是擺設，好看不好用。设施而言算简陋，全屋只有一張椅子，没有热水㷛、杯子、要向询问台安排，要自備拖鞋。Reception 朝9晚7，对旅客非常不便，差点出事。衛生间很细，没有地方放置个人用品衣服毛巾等等。总括来説住得不舒适，价格偏高完全不值这个价钱。