Hotel Bintang 4 di Newport, Inggris Raya

Some of the frontline staff charged me a different card payment than the booking agent had agreed to. This made me feel very confused. Fortunately, their senior management, Mr. Deepy, listened patiently to my explanation and understood my discounted room rate. He explained everything clearly and eased my worries. After a few days, the card was finally charged correctly.

Fabulous location for the university and city centre, good shower, and everything that could be cleaned was spotless. Windows were an exception, but you can't blame the staff for that. Mattresses were well-used and some of the bedding was slightly tired, plus my apartment had a lingering doggy smell. That said, it was a good price and the range of organisations in the building is fascinating. I'd recommend taking the stairs. It's a 10-storey education.

Nice hotel, comfy rooms, good base for Newport and Cardiff area. Homely, family vibe.  Have been before and would return. Great cooked breakfast with fried bread!