Hotel Bintang 5 di Central Province, Sri Lanka

Amaya Hills offers a picturesque panoramic view, making it a perfect retreat for nature lovers. The rooms are spacious, well-maintained, and comfortable, adding to the relaxing ambiance and nice weather. While the check-in process can be a bit slow, the overall experience is pleasant. A great choice for a peaceful getaway.

The hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.  Minuses of the hotel: Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.

Room is spacious, have all amenities and toiletries (just missing the slippers). It have heater instead of air conditioner as there is mostly cold here. Centralized control system is a plus. Washroom is comparatively much smaller and just the basic size. Cons: The main thing was the management which was poor and mostly looked after only locals as we came to know by our driver. At check in the room key didn't worked 3 time and they have to call some technical guy to resolve the issue which was actually the issue in room door, still they gave us the same room. When we go to food court for breakfast in morning, it was only 4 set items only which also they decide they want to give or not. For every request it was a no even when we are willing to pay extra for the same. For the meal we had we asked extra sambhar they deny they can't give. We asked for sandwich or any breads which was also unavailable. But after sometime, they give sandwich to some other persons. When we confronted them, they told it is in different meal, we asked to give only sandwich they outright denied, when we said give meal they say come after 11. After complaining and telling at the reception his response was mostly defending and at last only told you can discuss with senior manager. It was our time to leave the city as per our itinerary so we left the place as it is.

The heritage Kandalama Hotel is in the heart of the Gungal near a lake. The hotel was designed with consideration and respect for the environment, the animals that live there and the nature that surrounds the hotel. The room is cozy and well-equipped and includes a balcony overlooking the jungle. The infinity pool overlooks a lake where elephants and birds stay. We received a pleasant welcome from the hotel staff. The dining room is immersed in green and the breakfast is great. We received excellent service and personal attention from the entire staff at the hotel. We arrived at the hotel without luggage and they made sure to coordinate the arrival of the luggage for us. We liked Nalinda the kind guide from the hotel who took us on a morning tour and since then we became friends. Nalinda took care of our well-being even after we left the hotel. Thank you very much for a pleasant stay. Definitely recommended for those who want to rest and relax in a dreamy place.

Stay for three nights. The hotel is heritage not recommended for a person who is afraid things stay alone. The location is perfect at the front gate of the temple of tooth relics. However, one male GSA do not respond well as I told him that the telephine is broken, the fridge inside is very hot and the light in the toilet is broken so many times. Until I checked out the telephine is still broken, the fridge inside is still very hot. But the light is fixed by an electrician who was recommended by male maid not GSA.