Hotel Bintang 5 di Delhi, India

The breakfast buffet was horrible absolutely terrible! There wasn’t a single piece of chicken, and 98% of the food was Indian dishes. We saw so many foreigners walking around the buffet just staring at the food, not knowing what to eat. What’s shocking is that when we ordered from their restaurant, the food was expensive but truly delicious! So how can the buffet be so bad while the restaurant food is amazing? It really feels like they’re deliberately making the buffet awful so people don’t eat it. On top of that, the rooms were run down and horrible definitely not worth the price. The only good thing was the staff, who were kind and polite. But overall, this place was a big disappointment. Never coming back again!

Roseate House, Aerocity offers a wonderful stay experience. The property is beautifully designed, well-maintained, and gives a premium feel. The rooms are clean, comfortable, and thoughtfully arranged. The ambiance is calm and luxurious, and the overall atmosphere makes the stay very pleasant. The location is excellent, especially for airport convenience. A great place to stay for comfort and relaxation.

Saya membuat 3 reservasi terpisah di hotel ini sebelum kedatangan saya karena saya akan berada di India lebih lama dari yang direncanakan semula. Saya menginap total 9 malam. Dalam catatan reservasi saya, saya bertanya apakah saya dapat menginap di kamar yang sama selama masa tinggal saya. Saya memesan kamar twin dengan pe***dangan kolam renang. Ketika saya tiba di hotel, saya mengajukan permintaan yang sama, dan staf check-in memastikan bahwa saya dapat memiliki kamar yang sama. Kamar yang saya dapatkan hanya memiliki satu tempat tidur dan menghadap lokasi konstruksi. Kemudian saya mengetahui sendiri bahwa kolam renang sedang direnovasi. Kamar itu juga memiliki retakan besar di jendela. Saya memberi tahu staf tentang masalah tersebut dan meminta pergantian kamar, dan diberitahu bahwa seseorang akan datang membantu saya pin*** pada waktu yang ditentukan. Itu tidak terjadi. Mereka tidak meminta maaf. Selama masa menginap saya, kunci kamar saya dinonaktifkan dua kali (mungkin karena reservasi terpisah saya), pintu kamar mengalami kerusakan, brankas tidak berfungsi dua kali, dan TV kehilangan sinyal dua kali. Menjelang akhir, saya memasang tanda ”jangan ganggu”, tetapi menerima email dan panggilan telepon yang terus berdering menanyakan apakah saya yakin tidak membutuhkan layanan kebersihan. Secara keseluruhan, meskipun bukan pengala*** yang buruk, saya merasa terlalu banyak berinteraksi dengan staf untuk masalah kecil.

More than likely the best luxury hotel in New Delhi, the food is as good advertised, the staff are doing all they coukd within the small room Taj hierarchy allows them. As I finally got the minibar deposit back, I have to give it the deserved 5/5 algorithmic vote for the 2nd night. The overpriced Minibar Scam I don't drink Sugar which is even more irritating. That said I know the price of an unhealthy soda can...which is literally sold for 10% the rpice 50 meters away with the same barcode. The overpriced common soda aka Minibar scam, is no longer acceptable. Hotels that insist on insulting their guests with over priced Soda Cans will no longer be Luxury hotels...make a note of this, all new Luxury Resorts offer free minibar and depositless instant checkin...self checkout...because they want guests to remember the stay...systematic harassment at checkout is not Luxury at all, hotels that can't change outdated and malignant policies will be left behind, the minibar overpiced sodacan makes guests assume the restaurant and rooms are also 10 times overpriced...the overpriced Soda Can is the diagnostic marker that any guest can easily identify with confidence. If a Hotel can't afford a Free Minibar it is not a Luxury Hotel. All High-End Luxury hotels offer Free Minibar as it costs little to nothing; it projects opulence and true Luxury. Guests don't question the price of their restaurants or accommodation as they no longer have an overpriced Soda Can to serve as their reference point of Value. Once Taj confirms they made it a brand policy to get rid of the Minibar scam, they will benefit greatly from fast checkin and prompt checkout & unnecessary deposits...there will be less adversial intepersonal energy with the guests, nobody wants to feel taken advantage of...getting rid of the outdated pre-internet Minibar scam is how the best Luxury Distinguish themselves from the lower class scam establishments

I stayed here for 6 nights. The hotel is quite outdated and in need of refurbishment. The room was spacious, and they provided complimentary water generously. However, the elevator was very slow, and it took a long time to go up to the room. Unfortunately, the front office team was not helpful at all. I felt they were quite new. They arranged my car going to Taj Mahal 30 minutes late, and the front office staff insisted that I was mistaken. It was very frustrating because I had proof and a message sent to the concierge requesting the car at 5:00 AM. I ended up calling the Night Manager to report the issue. The saving grace was the hotel driver (Ardos—apologies if I spelled his name incorrectly), who provided excellent customer service. He was very good and made sure I was comfortable throughout the journey. He is a wonderful staff member who truly goes above and beyond. He was very helpful and kind. Someone like him should be well taken care of by the management. Kudos to him!

The only reason the stay was good because the room was very clean and housekeeping was done everyday. Otherwise, the toilet flush had problem, the safe box didn't work and the promise to get it replaced never came. Sometimes the lifts have some issues closing which leave the guests leaving the lift and waiting for another. It would have been good to have more breakfast variety being a 5 star hotel. The service recovery duration is pretty slow and need to call them a few times to chase. Above all, it would be great if the staffs at the reception area are more welcoming and have a smile on their face. Each time I approach them they hardly have a smile on their face and they give a very monotonous reply. I had high expectations on this hotel being a 5 star rating but it was quite disappointing.